Support for children and families

Children and families offer

This page sets out our council’s children and families offer and includes:

  • Information, advice and guidance
  • Children’s Centre offer
  • Family support

In North Lincolnshire most families are keeping safe and well during the challenges of Covid-19, getting support from family and friends if needed.

For some families however, the Covid-19 restrictions will be difficult and extra help may be needed.

If you or someone you know needs help and advice, if you are worried for you or your family, or if you have concerns about a child or family near you, services and support are still available.

You can call our Family Support team on 01724 297000 during office hours or out of hours email: surestartchildrenscentres@northlincs.gov.uk  and will contact you the next working day. It could be about coping with a crying baby, dealing with conflict at home, or money worries – whatever it is we can help over the phone or visit if you would prefer. Don’t suffer in silence.

If you have concerns about the immediate safety of a child or young person please see information below; worried about child or young person.

Safeguarding concern and referral

If you are ever concerned that a child is in immediate danger please call the police on 999.

Safeguarding children and young people is the responsibility of everyone. If you are concerned that a child is being abused or they may be at risk of harm, you should contact and make a referral to our Single Point of Contact team on:

01724 297000 (9am to 5pm Monday to Thursday, 9am to 4.30pm Friday)
08081 689667 (free phone)
01724 296555 (answerphone – out of office hours and at weekends )
101 – Police non emergency
999 – Police emergency

Further information about safeguarding children and young people is available on our keeping children safe page.


If you are a child or young person and need help, you should speak to a trusted adult or a professional you already know.  There is also lots of online information, which you can find below:

  • Children and young people can get support about their concerns online from Childline or by calling 0800 1111.
  • The NSPCC website has information on preventing abuse and helping those affected to recover.
  • If you are concerned about grooming and child sexual exploitation, there is more information on the Not In Our Community website.
  • TheThinkuknow website has advice on how children and young people can stay safe online.
  • You can get access to online counselling and advice on emotional wellbeing on the Kooth Website.

In North Lincolnshire we want to enable parents and carers to give the best start to their children. There is lots of information and support available, including:

If you cannot find what you are looking for online and need a conversation, there is always someone on hand to offer advice and guidance. Most people prefer to speak to a professional they already know, such as a health visitor or teacher, but if you would like advice and guidance about any aspect of looking after your children, please call our Family Support Service on 01724 297000 during office hours or leave a message and we will call you back. If we cannot help over the phone, or if you would prefer it, we can arrange to visit you at home.

If you need help to find suitable childcare go to the Family Information Directory (FIDY) website. Here you will find contact details for all Ofsted registered childcare settings in North Lincolnshire.

Once you have found and chosen a quality childcare provider, the next step is to look at what assistance is available to help you pay for your childcare.

There are several different schemes available to help parents and carers pay their childcare costs, depending on their individual family circumstances. For more information about which schemes you might be eligible for, and if you need information about funded childcare for two, three or four year olds, go to the Help with Childcare Costs page.  You can also visit the Childcare Choices website where you will also find a handy calculator to help you work out which scheme will benefit you the most.

If you need additional help to find suitable childcare or advice on funding, please contact the Family Information Service – fis@northlincs.gov.uk. We provide free, impartial information, advice and guidance on registered childcare, children’s activities and signpost you to local and national services offering support to families.


Being a foster parent means caring for a child as part of your family. To become a foster parent you need to be:

  • at least 21 years old
  • a UK resident or have indefinite leave to remain
  • able to take care of a child or young person, often on a full-time basis.

Find out more and register your interest on our Fostering page.


In North Lincolnshire, adoptive parents are needed for children of all ages from a range of backgrounds. The Adoption team is looking for people who can offer love, time and commitment to a child.

Anyone who is over 21 can adopt – there is no upper age limit. You can be single or in a relationship; you can own or rent your home. We do not discriminate on the grounds of age, class, culture, disability, race or sexual orientation.

If you are interested in finding out more about adopting a child please visit our Adoption page.

Now more than ever, mental health problems are affecting more people. Anyone living in North Lincolnshire who needs to talk to someone about their mental health can now ring Freephone 08081 968442 at any time, day or night.  Please pick up the phone, reach out for support and know someone is there to help you.

Please note: This service is for a non-emergency response only. Anyone in need of urgent mental support in a crisis should ring the specialist North Lincolnshire RDaSH team on 0800 015 0211.

If you would like to find out about the range of courses available to parents and carers, please visit our Adult Education and Community Learning website.

Examples of courses include:

  • Baby play and baby massage
  • Family arts and crafts for wellbeing
  • Cooking on a budget
  • Stress awareness.

Please note – during the current coronavirus national restrictions, all activities have been suspended until further notice.

As well as supporting communities and local groups, and working with others to keep spaces safe for children and young people, we arrange a number of positive activities for young people.

Taking place in towns and villages across North Lincolnshire, the Positive Activities offer is available online and updated regularly.

Whether you’re together or separated, the way you and your partner communicate can impact on your children. All relationships have tricky moments it’s how they’re experienced and resolved that matters. You can get really useful information and advice at the Relationship Matters website.

If you are afraid of your partner or feeling that they control your life then this is more likely to be domestic abuse, please seek help. You can get confidential advice at The Blue Door.

For more information about safeguarding children please go to the Children’s Multi-Agency Resilience and Safeguarding website. (CMARS)
or the NSPCC website.

For support for families with children with special educational needs and disabilities, you will find a wealth of information on the North Lincolnshire Special Educational Needs and Disabilities (SEND) Local Offer website.

Please note – during the current coronavirus national restrictions, all activities have been suspended until further notice.

Take a look at the Family Activities page. There are lots of ideas for adults as well as children including photography, staying active, virtual museum tours and wildlife and nature.

If you need help and advice about your money worries, or providing enough food for you and your children there are people who can help:


Customer Contact Centre


01724 297000