North Lincolnshire Council

Contact us

Thousands of people contact us every year in many different ways. When you contact us we will:

  • Aim to provide high quality customer-focused services
  • Respond in a timely manner
  • Listen to you

Contact us – online

You can access many services on our website at a time to suit you. If you register for an account, we will send you automatic updates if you request this.

You can also use our online form to send your enquiries, comment and compliments to us.

Contact us – social media

You can also contact us via social media:

We use social media to engage directly with residents and local businesses to provide information on council services, promote events and activities and to answer questions about council services.

For a full list of our social media accounts visit our social media page.

Contact us – email

If you would like to contact us via email, our address is  customerservice@northlincs.gov.uk.

Contact us – telephone

Call our Customer Contact Centre on 01724 297000.
Lines are open Monday to Thursday, 8.30am to 5pm, and Friday 8.30am to 4.30pm.

If you need to speak to us about council tax or benefits, call 03003 030164.

Please note, if you receive a call from 01724 296000, this is the council calling you back. Please do not try to contact us on this number. If you have missed a call from this number, we will try to call you again soon.

Out of hours emergencies

General – 01724 276444

Adult Services – 01724 297000

Children’s Services – 01724 296555

Contact us – in person

If you would like to speak to us in person, you can visit one of our customer service centres.

 

Contact us – by post

If you would like to write to us, but do not know the address of the department your enquiry relates to, you can write to us at:

North Lincolnshire Council
Church Square House
30-40 High Street
Scunthorpe
North Lincolnshire
DN15 6NL

 

Contact us – Freedom of Information and Environmental Information Request enquiries

You can make an FOI or EIR request online:

Complaints, appeals and objections

If you wish to make a complaint, please visit our complaints page.

If you are unhappy with a decision or an outcome of a process, there may be a separate appeals procedure to follow – for example for Parking Fixed Penalty Notices or planning application decisions. Visit our appeals and objections page for more information.

Media enquiries

For media enquiries, please contact a member of the council’s Marketing and Communications Team.

 

Leader of the council

Councillor Rob Waltham is the Leader of North Lincolnshire Council. He welcomes feedback on any areas of concern and can be contacted on rob.waltham@northlincs.gov.uk or by calling 01724 297556.

customerservice@northlincs.gov.uk

Customer Contact Centre:  01724 297000

Housing Benefit and Council Tax:  03003 030164

North Lincolnshire Council
Church Square House
Scunthorpe
North Lincolnshire
DN15 6NL

Our Customer Contact Centre is open

Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm