Contact us

Thousands of people contact us every year in many different ways. We want to engage with you effectively. When you contact us we will:

  • Treat you right
  • Keep you informed
  • Make it easy
  • Get it right

Contact us – online

You can access many services on our website at a time to suit you. If you register for an account, we will send you automatic updates if you request this. Many of our most popular forms are already included such as reporting a highways fault or a problem with littering or access to your council tax bill.

You do not need to create an account to use most services. However registering is quick and easy and provides you with the following additional benefits:

  • We’ll remember you, so you won’t need to tell us your name or contact details more than once
  • You’ll have a personal area where you can view your previous service requests.

What would you like to contact us about?

If you cannot find what you are looking for from the options above, you can use our online form to send your enquiry, comment or compliment. Other ways to contact the council are listed below.

Other ways to contact us

If you have a concern about the way a council service is being provided or the behaviour of one or more of our employees you can report your concern to us. There are different ways to do this depending on the type of concern you have.

In general, your concerns should be raised as a complaint. You can do this on the Standards, complaints, appeals and objections page.

If your concern relates to the safety or wellbeing of a child, further information on how to report you concern can be found on our Keeping children safe in North Lincolnshire page.

If your concern relates to the safety or wellbeing of an adult, visit our Worried about an adult page.

If your concern relates to potential criminal behaviour by an employee (such as fraud, theft, corruption) visit our Fraud and corruption page.

If your concern is about health and safety (including food safety) in a workplace within North Lincolnshire visit our Workplace and public safety page for more information. If you are an employee who wishes to report a concern about your own employer, the council are a prescribed body to receive such reports. As an employee, your report may be covered by the Public Interest Disclosure Act that provides certain protections to employees who report concerns.

The council are also a prescribed body in relation to the reporting of concerns about compliance with consumer protection legislation. More information can be found on our Trading Standards page.

You can also contact us via social media:

We use social media to engage directly with residents and local businesses to provide information on council services, promote events and activities and to answer questions about council services.

For a full list of our social media accounts visit our social media page.

If you would like to contact us via email, our address is  customerservice@northlincs.gov.uk

Call our Customer Contact Centre on 01724 297000.
Lines are open Monday to Thursday, 8.30am to 5pm, and Friday 8.30am to 4.30pm.

If you need to speak to us about council tax or benefits, call 03003 030164, 9am to 4.30pm.

Please note, if you receive a call from 01724 296000, this is the council calling you back. Please do not try to contact us on this number. If you have missed a call from this number, we will try to call you again soon.

Our Customer Contact Centre is open

Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm

General – 01724 276444

Adult Services – 01724 297000

Children’s Services – 01724 296555

If you would like to speak to us in person, you can visit one of our information, advice and guidance centres.

If you would like to write to us, but do not know the address of the department your enquiry relates to, you can write to us at:

North Lincolnshire Council
Church Square House
30-40 High Street
North Lincolnshire
DN15 6NL

Please see our Information Governance page for further information about making a Freedom of Information request. For information regarding Environmental Information requests please see the Environmental Information Regulations page.

If you wish to make a complaint, or if you are unhappy with a decision or an outcome of a process, for example for Parking Fixed Penalty Notices or planning application decisions, visit our standards, complaints, appeals and objections page for more information.

Our Marketing and Communications team is responsible for press statements, news releases and PR advice, plus ensuring the council’s website and corporate social media pages are updated with all the latest news about the council.

For all media enquiries, please contact Communicationsteam@northlincs.gov.uk.

Contact centre 01724 297000

Councillor Rob Waltham is the Leader of North Lincolnshire Council. He welcomes feedback on any areas of concern and can be contacted on rob.waltham@northlincs.gov.uk or by calling 01724 297556.