Contact us

Thousands of people contact us every year in many different ways. We want to engage with you effectively. When you contact us we will:

  • Treat you right
  • Keep you informed
  • Make it easy
  • Get it right

Contact us – online

You can access many services on our website at a time to suit you. If you register for an account, we will send you automatic updates if you request this.

To send us a compliment, please email customerservice@northlincs.gov.uk, call us on 01724 297000, or write to us at Customer Experience Team, Church Square House, 30-40 High Street, Scunthorpe, North Lincolnshire, DN15 6NL.

You can use our online form to send your enquiries and comments to us.

Other ways to contact us

You can also contact us via social media:

We use social media to engage directly with residents and local businesses to provide information on council services, promote events and activities and to answer questions about council services.

For a full list of our social media accounts visit our social media page.

If you would like to contact us via email, our address is  customerservice@northlincs.gov.uk

Call our Customer Contact Centre on 01724 297000.
Lines are open Monday to Thursday, 8.30am to 5pm, and Friday 8.30am to 4.30pm.

If you need to speak to us about council tax or benefits, call 03003 030164.

Please note, if you receive a call from 01724 296000, this is the council calling you back. Please do not try to contact us on this number. If you have missed a call from this number, we will try to call you again soon.

Our Customer Contact Centre is open

Monday to Thursday: 8.30am to 5pm
Friday: 8.30am to 4.30pm

General – 01724 276444

Adult Services – 01724 297000

Children’s Services – 01724 296555

If you would like to speak to us in person, you can visit one of our information, advice and guidance centres.

If you would like to write to us, but do not know the address of the department your enquiry relates to, you can write to us at:

North Lincolnshire Council
Church Square House
30-40 High Street
North Lincolnshire
DN15 6NL

If you wish to make a complaint, or if you are unhappy with a decision or an outcome of a process, for example for Parking Fixed Penalty Notices or planning application decisions, visit our standards, complaints, appeals and objections page for more information.

For media enquiries, please contact a member of the council’s Marketing and Communications team.

Councillor Rob Waltham is the Leader of North Lincolnshire Council. He welcomes feedback on any areas of concern and can be contacted on rob.waltham@northlincs.gov.uk or by calling 01724 297556.