Website accessibility

By law, we are required to publish an accessibility statement for this website.

Accessibility statement for www.northlincs.gov.uk

Using this website

This website is run by North Lincolnshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  •       zoom in up to 300% without problems
  •       navigate most of the website using just a keyboard
  •       navigate most of the website using speech recognition software
  •       listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

Our website is 99.2 per cent accessible (according to Site Improve).

However, we know some parts of this website are not fully accessible:

  •       the text won’t reflow in a single column when you change the size of the browser window due to some tables being in place
  •       you can’t modify the line height or spacing of text
  •       some older PDF documents aren’t fully accessible to screen reader software
  •       some recorded videos have automated captions and don’t have transcripts
  •       some of our online forms are difficult to navigate using just a keyboard
  •       some tables are formatted using HTML
  •       some of our Iframes are missing titles for screen readers
  •       matching link text is used for multiple different destinations and needs separating
  •       aria-atomic is missing on some error containers

If you need information on this website in an accessible format email the Customer Services team at customer.service@northlincs.gov.uk.

We’ll consider your request and get back to you in 10 working days.

We use SiteImprove to continuously check accessibility compliance for all content on all pages of our www.northlincs.gov.uk website. The site is re-tested every five calendar days.

We test:

  • our main website platform, available at www.northlincs.gov.uk.
  • all associated plugins that we use to enhance page content across the site. For example, the general layout of pages in how they look and are laid out, navigation menus, breadcrumbs, job listings and sliders.

The www.northlincs.gov.uk website is rated as 97.9 per cent compliant by SiteImprove. This rating may fluctuate. We aim to be above 90 per cent compliant at all times, and above the industry average of 78 per cent.

SiteImprove highlights issues that cause reductions in compliance. We aim to fix these within 10 working days wherever possible. Any exceptions are noted within other sections of this Access Statement.

North Lincolnshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with technology

The content listed below is non-accessible for the following reasons:

  • Some link text is being used for multiple different destinations. This will affect assistive-technologies such as screen readers. This doesn’t meet WCAG 2.1 2.4.4.
    • When we publish new content we’ll make sure our use of links meets accessibility standards.
  • Some HTML is used to format content such as table layouts and YouTube videos. This will affect assistive-technologies such as screen readers. This doesn’t meet WCAG 2.1 1.3.1.
    • We plan to remove tables and make YouTube iframe styling user friendly, or create a screen reader friendly variant of tables.
    • When we publish new content we’ll make sure our HTML styling meets accessibility standards.
  • Some IFrames are missing a title. This will affect assistive-technologies such as screen readers. This doesn’t meet WCAG 2.1 4.1.2.
    • We plan to add in titles for all Iframe objects.
    • When we publish new content we’ll make sure our use of IFrames meets accessibility standards.
  • Some error containers don’t contain an aria-atomic. This will affect assistive-technologies such as screen readers. This doesn’t meet WCAG 2.1 3.3.1.
    • We plan to add in aria-atomic to all required objects.
    • When we publish new content we’ll make sure our use of aria-atomic meets accessibility standards.

Issues with images, video and audio

  • Most videos on our website do not include closed captions (subtitles) or audio description.
    • Newly produced videos will include closed captions (subtitles) and audio description.
    • Existing videos will be followed by descriptive text, or removed from our website.

Interactive tools and transactions

We require any new third party systems we commission to be Web Content Accessibility Guidelines 2.1 AA compliant. However, existing third party applications are partly or wholly out of our control and may not conform to the same levels of accessibility as the rest of the website.

Third party applications on our website include:

  • Capita online payments
  • Firmstep AchieveForms and My Account
  • ActiveInTime – leisure timetable
  • Timely – events scheduling
  • Elgin – roadwork location mapping
  • CAN – advertising displayed on the website
  • Live Agent – live chat service

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise.


  • Some of our interactive forms are difficult to navigate using a keyboard.
  • Some of the images and fields on our eforms don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).
    • We are working with our supplier to ensure that our eforms meet the accessibility requirements and are awaiting an updated version of the software we use.
  • Our forms are built and hosted through third party software and ‘skinned’ to look like our website. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).


Due to the graphically intensive nature of our interactive mapping application, this geographic information cannot currently be presented in a fully accessible format. Please contact us if you need specific geographic information in an accessible format.

Accessibility needs are actively considered as part of designing any new content, transactions and services. We follow GDS content design principles where possible and we understand the importance of inclusive design.

We’re also reviewing our existing content with an initial focus on the most popular tasks. For example, inaccessible PDFs on our most popular webpages will be made accessible before those on our less popular webpages.

We regularly monitor accessibility compliance using the SiteImprove product and we will resolve issues that arise wherever possible.

We also respond to customer feedback and use this to make things better wherever possible.

We’re working with the providers of third party systems and plug-ins to ensure they are either compliant, replaced or removed.

We want to improve the accessibility of this website. If you find any problems that aren’t listed on this page, or think we’re not meeting accessibility requirements, email Customer Services at customerservice@northlincs.gov.uk or call 01724 297000.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Find out about other ways to contact us on our contact us page.