Website accessibility

Accessibility statement for northlincs.gov.uk

This accessibility statement applies to northlincs.gov.uk

This website is run by North Lincolnshire Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some older documents and files are not fully accessible to screen reader software.

Feedback and contact information

If you need information on this website in an accessible format, email Communicationsteam@northlincs.gov.uk  We will consider your request and get back to you in ten working days.

Find out about other ways to contact us on our contact us page.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact Communicationsteam@northlincs.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website

North Lincolnshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard due to ‘the non-compliances’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

  • Some of our older documents and files do not meet accessibility standards, for example, they may not be structured so that they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2

Content that is not within the scope of the accessibility regulations

Some of our PDFs and other documents and files are essential to providing our services.  We aim to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

Any new PDFs, documents and files we publish will meet accessibility standards unless we determine that they represent a disproportionate burden within the meaning of the accessibility regulations. Ultimately we plan to provide an accessible HTML version of the information as the primary source.

What we are doing to improve accessibility

We are constantly reviewing our existing content with an initial focus on the most popular tasks. For example, inaccessible PDFs on our most popular webpages will be made accessible before those on our less popular webpages.

We regularly monitor accessibility compliance using Monsido and we resolve any possible new issues in a timely manner.

Our web development team conducted and will continue to conduct automated and manual testing exercises using Monsido, and review any issues reported by users of the website.

We work with the providers of third party software and plug-ins to ensure they are either compliant, replaced or removed.

Preparation of this accessibility statement

This statement was prepared on 5 February 2018. It was last reviewed on 8 April 2024.