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Housing advice

Housing advice for tenants, landlords, homeowners and professionals.

How we can help

Contact us if you have any questions or problems about housing. We are happy to assist tenants, homeowners and landlords with any issues you might have. Please note that we are not qualified to give legal advice. You will need to speak to a solicitor if you have any legal questions.

All initial enquiries will be dealt with by a housing advice officer. If an appointment is required, it will be made at the time of the call.

Self help on HomeChoice Lincs

The self help option on HomeChoiceLincs is a tool is for North Lincolnshire residents only. It will ask you a series of questions and then guide you through the different options you can explore to improve your housing situation.

Home or hospital visits can also be arranged where necessary.

You can also contact the housing charity, Shelter for free housing advice on 0808 800 4444

The Housing Advice Team Statistics [PDF, 158Kb] includes information about contacts, homeless preventions, homeless acceptances and temporary accommodation figures.

Information on how to refer

The public bodies who have a duty to refer are:

  • Jobcentre Plus
  • social services
  • authorities
  • probation services
  • hospitals (as part of providing inpatient care)
  • emergency departments
  • urgent treatment centres
  • prisons
  • youth offender institutions
  • secure training centres
  • secure colleges
  • Royal Navy
  • Royal Marines
  • Army

What you need to know

  • You can refer any customer / service user you’ve identified as being either homeless or threatened with homelessness.
  • The customer / service user must give their consent to be referred.
  • The individual can choose which local authority they wish to be referred to, so ask them where they would like the referral to be sent.
  • If in any doubt, or if your customer / service user needs urgent housing assistance, please contact us.

If you’re one of the public bodies in the list above and want to refer a customer, please email: dutytorefer@northlincs.gov.uk. Please note, this is not a secure email address.

Useful information

For initial contact or professional referrals please complete a Self referral form [DOC, 106Kb] or the Agency referral form [DOC, 104Kb] as appropriate.

Please email completed forms to housingadvice@northlincs.gov.uk, or alternatively hand to reception staff at Church Square House or Scunthorpe Central marked ‘FAO Housing Advice’.