Housing advice

Housing advice for tenants, landlords, homeowners and professionals.

How we can help

Contact us if you have any questions or problems about housing. We are happy to assist tenants, homeowners and landlords with any issues you might have. Please note that we are not qualified to give legal advice. You will need to speak to a solicitor if you have any legal questions.

All initial enquiries will be dealt with by a housing advice officer. If an appointment is required, it will be made at the time of the call.

Self help on HomeChoice Lincs

The self help option on HomeChoiceLincs is a tool is for North Lincolnshire residents only. It will ask you a series of questions and then guide you through the different options you can explore to improve your housing situation.

Home or hospital visits can also be arranged where necessary.

You can also contact the housing charity, Shelter for free housing advice on 0808 800 4444

The Housing Advice Team Statistics [PDF, 158Kb] includes information about contacts, homeless preventions, homeless acceptances and temporary accommodation figures.

Information on how to refer

The public bodies who have a duty to refer are:

  • Jobcentre Plus
  • social services
  • authorities
  • probation services
  • hospitals (as part of providing inpatient care)
  • emergency departments
  • urgent treatment centres
  • prisons
  • youth offender institutions
  • secure training centres
  • secure colleges
  • Royal Navy
  • Royal Marines
  • Army

What you need to know

  • You can refer any customer / service user you’ve identified as being either homeless or threatened with homelessness.
  • The customer / service user must give their consent to be referred.
  • The individual can choose which local authority they wish to be referred to, so ask them where they would like the referral to be sent.
  • If in any doubt, or if your customer / service user needs urgent housing assistance, please contact us.

If you’re one of the public bodies in the list above and want to refer a customer, please email: dutytorefer@northlincs.gov.uk. Please note, this is not a secure email address.

Useful information

To make a self referral or agency referral please use our online referral form.

Victor House is a new facility that provides a psychologically informed specialist environment that looks to support rehabilitative and recovery approaches and focus on the overall well-being of a person, including their physical and mental health and wellbeing, their level of social support (from a partner, family, or friends) and their level of community integration.   ​

Promoting recovery and rehabilitation will include enabling access to housing, education, training, and employment alongside supporting people to find and participate in rewarding leisure and community activities.  ​

Victor House creates the foundation for person to be able to begin on their recovery from a position of somewhere safe to stay.   ​

No referral is required to access the facility and we welcome everyone seven days a week between 8am to 10pm.

Alternatively, you can ring the staff based at Victor House on 01724 297 760.

Victor House, 22-24 Cole Street, Scunthorpe, DN15 6QS