In this section:
Some traffic signs and bollards are lit up to make sure they are visible at night.
We have a regular schedule of cleaning, electrical and maintenance inspections to keep them in good working condition. This schedule varies to account for different road and traffic types and during winter months.
If you notice one that is faulty or damaged, please tell us about it.
You’ll need to provide:
You can report an issue to us online, using our dedicated form, or you can contact us by phone, on 01724 297000.
We send a member of the lighting team to every defect that’s reported to us and prioritise repairs based on a risk assessment.
When an illuminated sign is knocked down or otherwise damaged, we try to attend the site within 2 hours to make it safe.
If we can do so safely, we aim to repair all issues within 5 days.
There are exceptions to this, such as where traffic management is needed to ensure the safety of workers.
If there is an electrical supply problem where the Distribution Network Operator is responsible for supply, the target is 25 working days.
If the defect does not fit within our guidelines we may not repair it, but we will continue to monitor it through routine inspections.