How do I register to use the NL Active LeisureHub online booking portal?
To register please create an online account on our new booking portal.
If you’re a member you’ll need your membership number (which can be found on your membership card or embossed on your membership wristband) and your email address. If you’ve changed your email address since taking out your membership you’ll need to register using your old email address, then go to the ‘my details’ section to update your email address before you can make any bookings online.
If you’ve lost your membership card, please contact your home NL Active facility who will be able to help you.
If you’re not a member and don’t have a membership card you can still create an account and book and pay for activities online.
The email address on my membership account is shared with somebody else, what do I need to do?
The new booking portal requires a unique email address for each member to register/ create an account. You’ll be unable to register one email address to two membership accounts. You’ll need to contact email@example.com and provide details of a new email address if you would like to use your account.
I’ve changed my email address on my membership account, what do I need to do?
You can update your details on the booking portal and change your email address there. If you’re no longer able to use your previous email address to login or if you haven’t created an account previously you’ll need to contact firstname.lastname@example.org with details of your new email address. Your membership account will then be updated enabling you to register with the new booking portal. The email address held on your membership record must match the email address you are registering with the booking portal to create an online booking account.
I’ve lost my membership card/ don’t know my membership number what should I do?
Please contact your ‘home’ NL Active facility who will be able to assist you with this information.
Who should I contact if I have a problem registering to use the new booking portal?
Please email email@example.com. The team will check your membership record and verify the membership number and email address we hold on our membership database and help you with any issues you’re experiencing.
Tips for using the booking system
When you log on to the booking site choose the ‘online booking’ option and then choose the site you’d like to visit. On the page it takes you to click the ‘show filters’ button. This will then allow you to search for an activity, choose from a drop down option of all the activities in the facility that day, or choose morning, afternoon or evening. This will then filter the activities that day for you so that there are less to scroll through. If this is an activity or time that you use the most you can save the filter selection so that it’s quicker to get straight to what you’re looking for in the future.
If a class or activity is fully booked you can use the ‘notify me’ function. If you click this button you’ll be notified as soon as a place becomes available if someone cancels their place.
If you’ve made a booking and you’re not able to attend please cancel your booking so that someone else can take your place. You can find a record of all your bookings in the ‘my bookings’ section.