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Online booking

Members and non-members can book gym sessions, group fitness classes and a range of other activities using our online booking system. NL Active’s new booking portal launches on 5 January. This will replace the existing booking system. All users will need to register on the new booking portal, even if you’ve booked activities online previously. We’ve also return to 8 days advance booking for members, and 7 days for non-members. Please note that some sites don’t require you to book in advance for swimming. If swimming doesn’t come up as an option on the booking site, it means that you can just turn up to these sessions.

How do I register to use the NL Active Leisure Hub online booking portal?

To register please create an online account on our new booking portal.

You’ll need your membership number (which can be found on your membership card or embossed on your membership wristband) and your email address. 

If you’ve lost your membership card, please contact your ‘home’ NL Active facility who will be able to help you. 

If you’re not a member and don’t have a membership card, you’ll need to create an account 

I’m already registered to use the NL Active Horizon online booking portal; do I need to register again?

Yes. This is a new online booking portal so all users must re-register.

The email address on my membership account is shared with somebody else, what do I need to do?

 The new booking portal requires a unique email address for each member to register/ create an account. You’ll be unable to register one email address to two membership accounts. You’ll need to contact the customer service team at your ‘home’ NL Active facility and provide details of a new email address if you would like to use your account. 

I’ve changed my email address on my membership account, what do I need to do?

You’ll need to contact the customer service team at your ‘home’ NL Active facility with details of your new email address. Your membership account will then be updated enabling you to register with the new booking portal. The email address held on your membership record must match the email address you are registering with the booking portal to create an online booking account. 

I’ve lost my membership card/ don’t know my membership number what should I do?

Please contact your ‘home’ NL Active facility who will be able to assist you with this information. 

Who should I contact if I have a problem registering to use the new booking portal?

You should contact your ‘home’ NL Active facility in the first instance. Our customer service assistants will check your membership record and verify the membership number and email address we hold on our membership database. If these details match, we will escalate the matter to our Business Support Team who will contact you directly. 

Tips for using the booking system on mobile devices

When you log on to the booking site on a mobile device, choose the ‘online booking’ option and then choose the site you’d like to visit. On the page it takes you to click the ‘show filters’ button. This will then allow you to search for an activity, choose from a drop down option of all the activities in the facility that day, or choose morning, afternoon or evening. This will then filter the activities that day for you so that there are less to scroll through. If this is an activity or time that you use the most you can save the filter selection so that it’s quicker to get straight to what you’re looking for in the future.

Non-members don’t need a unique leisure card to use the online booking system, however, members will need their membership card number when they first register. You can view prices for swimming and activities on our current prices webpage

Need help?

If you have any problems registering or using our online booking system, please contact the customer service desk at an NL Active facility.