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Requesting personal information

Find out how to request access to the information we hold about you and the services you receive from us.

Subject Access Request (SAR)

The UK General Data Protection Regulation (UK GDPR) gives you the right to request access to the information we hold about you and the services you receive from us.  This is known as making a Subject Access Request (SAR).

You can make a SAR request either verbally or in writing. There is no charge to make a request and generally no charge to provide you with information.  We would prefer you to make your request in writing so that we are clear about the information you would like to access.

We have created a Subject Access Request Form [Doc, 49Kb] or Subject Access Request Form [PDF, 418Kb] that can be printed to help with your request.  This form also explains about identification (ID) that we will need to see before we release any information to you.

Please address your form to the Information Governance Team and email to informationgovernanceteam@northlincs.gov.uk or send it by post to North Lincolnshire Council, Information Governance Team, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL.

Generally, other people cannot access your personal information. But in certain circumstances this may be permitted. Such as where you have given written permission for someone else to make a request on your behalf, or where you have parental responsibility.

When we respond, some information might be withheld or redacted. Such as where another person is referred to, or where releasing the information is likely to compromise the prevention and detection of a crime.

Generally, we will not charge to provide you with information. Where we are considering a charge, this will be as permitted by the General Data Protection Regulation and we will discuss this with you.  An example is where you would like a second paper copy of information we have already provided.  Please see our Information Charging Policy [PDF, 628Kb] for further information.

Before making your SAR request please read our Access to Information Policy [PDF, 1,088Kb] and PR03 – SAR Guidance NLC Notes [Doc, 26Kb] that provide further detail.

Adults who have been adopted can request access to their original adoption files. Please see our Adoption File Access page for more information and to access the Adoption File Request Form.

For further details please contact us.

Investigatory requests for information

Please see below for details about making an investigatory request for personal information.  Please contact us if you would like further advice about your request.

Under Schedule 2, Part 1 (Paragraph 2) of the Data Protection Act 2018, organisations such as the police, government departments and local authorities with regulatory powers are able to request access to third party personal information without the consent of the data subject for the purposes of:

  1. prevention or detection of crime
  2. the apprehension or prosecution of offenders; or
  3. the assessment or collection of a tax or duty or an imposition of a similar nature

There is no automatic right of access to information under Schedule 2, Part 1 (Paragraph 2) of the Data Protection Act 2018.  Each request will be considered to decide whether or not to apply the exemption and provide the information. This guidance does not overrule or replace other Information Sharing Agreements, Memorandum of Understandings or Processes.  Please also note that your request must be authorised by an individual with sufficient seniority to authorise the request.  Further information is provided on the Schedule 2 Request Form.

Please address your form to the Information Governance Team and e mail to informationgovernanceteam@northlincs.gov.uk or write to North Lincolnshire Council, Information Governance Team, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL.

Under Schedule 2, Part 1 (Paragraph 5) of the Data Protection Act 2018 requests can be made for third party personal information without the consent of the data subject, as follows:

  • Where disclosure is required by or under an enactment, by any rule of law or by the order of a court
  • For the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings) or for the purpose of obtaining legal advice or establishing or exercising or defending legal rights

There is no automatic right of access to information under Schedule 2, Part 1 (Paragraph 5) of the Data Protection Act 2018.  Each request will be considered to decide whether or not to apply the exemption and provide the information. This guidance does not overrule or replace other Information Sharing Agreements, Memorandum of Understandings or Processes.  Please also note that your request must be authorised by an individual with sufficient seniority to authorise the request.  Further information is provided on the Schedule 2 Request Form.

Please address your form to the Information Governance Team via informationgovernanceteam@northlincs.gov.uk or by writing to North Lincolnshire Council, Information Governance Team, 30-40 High Street, Scunthorpe, DN15 6NL.

Annex C requests relate to an allegation of abuse of a victim aged 17 years or under, either currently or at the time of the offence under the 2013 Protocol and Good Practice Model. Disclosure of information in cases of alleged child abuse and linked criminal and care directions hearings.  The Local Protocol for the area applies to Annex C requests relating to the following parties to the agreement:

  • The Resident Judge of Kingston upon Hull
  • The Resident Judge of Great Grimsby
  • The Designated Family Judge of Humber
  • East Riding of Yorkshire Council
  • Hull City Council
  • North Lincolnshire Council
  • North East Lincolnshire Council
  • Humberside Police
  • Yorkshire and Humberside CPS

To make an Annex C request you should complete and return an Annex C Request Form and email your form to the Information Governance Team via informationgovernanceteam@northlincs.gov.uk.

If you would like advice on making a request, or if you are from an organisation not listed above, please contact us.

Other professional requests for information

If you are a professional body who is seeking personal information about a service user with North Lincolnshire Council please contact us to seek advice about your request. Or to make a request please see the contact details below:

Please see our Subject Access Request and our Investigatory Request information above to see if your request should be submitted under these processes. For further information please contact us.

For all other professional requests, including requests for information from the Disclosure and Barring Service (DBS), please contact us.

Contact

informationgovernanceteam@northlincs.gov.uk

01724 297000

Information Governance Advisor
North Lincolnshire Council
Church Square House
30-40 High Street
Scunthorpe
DN15 6NL