Payments and Sundry Debtors

Information on how to pay the council for services (sundry debtors) and how the council pays its suppliers (payments).

How to pay the council for services – Sundry Debtors

Invoices are issued for a large range of services provided by the council. These are called Sundry Debtor accounts.

Some examples of services that you might request and for which a charge would then be raised are:

  • Residential care charges
  • Care Call
  • Sports facilities
  • Commercial property rent
  • Commercial waste
  • Building inspection fees
  • Licensing fees

Invoices are payable within 30 days, unless stated otherwise.

Unpaid bills

Recovery action will be taken in respect of unpaid invoices. If you think you may have difficulty paying your invoice please contact us, we may be able to agree a suitable payment plan.

If you feel the invoice you have received is incorrect, please contact us as soon as possible. A contact number for the department that raised the charge is shown on your invoice.

How the council pays its suppliers – Payments

Our preferred option is payment by BACS (Bank Automated Clearing Service). Only in exceptional circumstances will payments be made by cheque.

The benefits to you from BACS payments

  • Cleared funds on arrival – BACS payment means that you don’t have to wait for cheques to clear in your bank account. All amounts paid in by BACS are immediately available for use
  • Safer and more secure – unlike cheques, BACS payments cannot be lost, stolen or delayed in the post. Your money arrives automatically into your bank or building society account. We will send you a remittance advice telling you what the payment is for
  • Easier and saves time and effort – if you are busy, unwell or away on holiday you can relax knowing that your money is paid straight into your account. You no longer have to wait in queues or send cheques to your bank or building society

How to be paid by BACS

Changing to a BACS payment method is simple. We need a few details to confirm that you are authorised to make the application, in addition to your bank details, so that we can arrange for payments by BACS.

BACS payment for invoices form [PDF, 22Kb] can be completed and returned to the address on the form. Alternatively, we can accept bank details by other means, such as:

  • Notification by email
  • Bank details quoted on a suppliers invoice
  • Notification in writing on company headed paper

We also need to know how you wish to receive your remittance advice. The options are either email, fax or post. Please let us know your choice when you apply for payment by BACS.