How to make a claim against the council

How to make an insurance claim against the council if you have been involved in an incident.

How to make a claim

Please think carefully before making a claim against the council. In order for an insurance claim to be successful against the council, you must prove that the council has been negligent. There may be occasions where North Lincolnshire Council is legally liable for damage to property or injury. In such instances, if the council can be shown to be legally negligent, it will offer compensation through its insurers.

If you have been involved in an incident and wish to make a claim you can do so online:

How claims are assessed

Once we receive a completed insurance claim form, the council’s insurance section will acknowledge receipt of the claim within 21 days. They will give you the contact details of the council’s insurance company. If you have provided an email address, the acknowledgement will be sent by email. The insurance section will then request a full report from the relevant council department. That department will complete an investigation and relevant documentation will then be passed to the council’s insurers.

Once the council’s insurers have received your claim, they will acknowledge receipt and conduct their own investigations. The insurers will correspond directly with you.

The insurance section carries out the following functions for North Lincolnshire Council:

  • Responsible for ensuring that the council’s assets are adequately and effectively insured, where required
  • Arranging insurance to meet its legal liabilities
  • Deals with all insurance claims made against the council

Insurer details

For the purposes of the Ministry of Justice Reforms, North Lincolnshire Council insurer details are:

Zurich Municipal – Casualty Policy Number: QLA-03U005-0033

Please note: the council’s insurance arrangements may change from time to time and updates will be available on this webpage.

Additional information

Any claims correspondence submitted to any other council or school address may not be dealt with in a timely manner and will not be deemed to have been commenced in accordance with the Pre Action protocol.

In order to protect council taxpayers’ money, we aim to detect and prevent fraud. We do this in a number of ways, such as:

  • The council’s insurers share information with other organisations to prevent fraudulent insurance claims
  • We may release details of your claim to other organisations, which also have a duty to protect public funds.

The National fraud initiative – data matching page provides more information.

If you are aware of a fraudulent insurance claim, please call the Insurance Section on 01724 297000 or contact the council’s fraud hotline.

The first £50,000 of each and every claim is met by the council itself and therefore ultimately by the council taxpayer. By helping us to detect fraud you will be helping the community.


A complaint about the outcome of an insurance claim needs to be taken up with the insurers directly.

If you are not happy with how the council have dealt with your claim, please contact us.