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HomeRoads, paths and transportRoad and path maintenanceReport problems with wall and fences

Report problems with wall and fences

Walls and fences put up by landowners are generally their responsibility.

We are only responsible for maintaining retaining walls that are part of the structure of the highway, but we do have an obligation to maintain safety.

Please tell us about walls or fences next to a highway that are in a state of disrepair.

Warning Bridges and structures over and under motorways are the responsibility of National Highways (Highways England). Bridges that carry railways over roads are normally the responsibility of Network Rail

Before you start

You’ll need to provide:

  • An accurate location for the problem
  • A description of the problem
  • Your contact details, if you want updates
Report a concern

You can report an issue to us online, using our dedicated form, or you can contact us by phone, on 01724 297000.

What happens next

We send a qualified inspector to every defect that’s reported to us and prioritise repairs based on a risk assessment.

The inspection generally happens within 10 working days of us receiving a report.

The inspector will decide if the defect is an urgent safety risk or not. We carry out urgent repairs or make it safe within 24 hours.

If the defect does not fit within our guidelines we may not repair it, but we will continue to monitor it through routine inspections.

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