{content}
HomeRoads, paths and transportPublic transport and amenitiesBus pass applications

Bus pass applications

In this section:

Renewing your bus pass

Please note that you will not receive your new pass automatically, you will need to contact us to renew it.

You can renew your pass up to a month before it expires.

We cannot renew a pass which has been issued by a different authority. If you are now a resident of North Lincolnshire you will need to apply for a North Lincolnshire pass. (See information below; where to apply)

Renewing your bus pass online

We now have a new online portal which allows you to apply for your bus pass, report lost or stolen passes, change details and renew your passes.

If you require any further details or are having issues with the online portal please contact us.

Renew your bus pass online

Renewing an older person’s pass

If your address has changed you must tell the officer this before your pass is renewed.

If you have an older person’s pass that is due to expire, as long as you are happy with your photo, you can renew your pass by:

  • calling the contact centre on 01724 297000.
  • visiting one of our Information, Advice and Guidance centres. Appointments are advisable. Please call the hub during opening times. Address, telephone number and opening times can be found on the libraries page.
  • emailing public.transport@northlincs.gov.uk with your name as it appears on your bus pass and your address.

If you would like a new photograph then you need to go to your Information, Advice and Guidance centre, for them to take a new photo and to re-issue your pass.

Renewing a disability pass

If your address has changed you must tell the officer this before your pass is renewed.

Disability passes can only be re-issued on proof of continuing eligibility. You will need to take proof to your nearest Community Hub for them to renew your pass.

There is no charge for renewals of expired cards. Other requests for replacements are subject to a charge of £10.

The following proofs of eligibility can be used to renew your pass:

  • DLA (Disability Living Allowance) letter issued within the last 12 months showing high rate mobility.
  • PIP (Personal Independence Payment) letter issued within the last 12 months showing at least eight points against either the ‘Moving Around’ and or ‘Communicating Verbally’ activities. The whole of the letter must be brought as proof in order that these can be seen.
  • WPMS – War Pensioner’s Mobility Supplement.
  • Blue Badge.
  • Certificate of Registration from Adult Social Services (showing blind or partially sighted, dual sensory loss, deaf with or without speech, learning disability).
  • A letter from the DVLA revoking your driving licence, or, a letter from a consultant or other medical professional, for example, qualified mental health practitioner, which confirms that the applicant would be refused a driving licence on medical grounds (other than because of persistent misuse of alcohol or drugs). Letters should be dated within the last 12 months.

If you don’t have any of the above then you can check our eligibility pages for further information on how you might qualify for a pass.

Related content