Under the Care Act 2014, local authorities have a legal duty to assess and support the care and support needs of adults in their area. This means we are responsible for helping people stay independent, safe, and well—whether through direct services or by connecting you to the right support in your community.
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Support with your care needs
We’re here to help you find the right kind of support based on your individual needs. This might include:
- Having a care needs assessment – understand what support you may be entitled to
- Using an advocate – someone to help you understand your options and speak up for you
- Rehabilitation and reablement – short-term support to help you recover and regain independence after illness or injury.
- Care in your own home – services designed to help you stay safe, well, and independent where you live
- Considering a care home – for some people, moving into residential care may be the best option when other types of support are no longer suitable. We’ll help you explore this carefully and make an informed choice if needed.
Most people stay healthier and happier when they’re supported to live independently—whether that’s through their own efforts, help from family and friends, or support from their local community.
Sometimes, people need more specialist care. In these cases, the council and our partners can provide extra support to build on the help someone already has.
We also recognise and support the vital role of carers. Their wellbeing and resilience matter just as much as the person they care for.
Find help and support in your community and Live Well.
How we can help
If you, or someone you care for, need social care and support from North Lincolnshire Council, there are a few steps you’ll need to follow.
To get the right care and support, you’ll need a care needs assessment. This helps us understand what matters to you and what kind of support could help you live well. You can start this conversation now by completing our online assessment form or by contacting Adult Services on 01724 297000 to arrange an assessment.
Further information
During the assessment, we’ll ask questions to make sure any support we offer fits your needs as closely as possible.
The statutory guidance outlines that an individual meets the eligibility criteria if they:
- Have needs arising from a physical or mental impairment or illness.
- Are unable to achieve two or more of the specified ‘Eligibility Outcomes.’
- Experience a significant impact on their overall wellbeing as a result.
Additionally, a person may be considered to meet the criteria if they:
- Cannot achieve an outcome without assistance.
- Can achieve an outcome, but doing so causes significant pain, distress, or anxiety.
- Can achieve an outcome, but it places their health or safety at risk.
- Can achieve an outcome, but it requires significantly more time or effort than normally expected.
For a comprehensive list of the Eligibility Outcomes, please refer to the Care and Support Statutory Guidance.
Why someone might need an advocate
It is important for everyone to be involved and have their say in decisions about their lives, including their care and support. An advocate can help you to get your views heard if you have difficulty doing this without support.
Advocates are independent and there to support you. Their role is to listen to your views and help make sure your voice is heard. They don’t represent any organisation or share their own opinions — their focus is on what matters to you.
An advocate might:
- Help you to access information that you need
- Accompany you to meetings/interviews if you want them to and help represent your views
- Assist you with correspondence such as letters or phone calls.
Advocacy services in North Lincolnshire are provided by POhWER.
.You may be referred to POhWER by a health or social care professional or community organisation, or you can contact them directly. Their support is free for all eligible adults. Email pohwer@pohwer.net or 0300 456 2370.
Those requiring more specialised forms of advocacy such as support from an independent mental health advocate or independent mental capacity advocate are appointed through a formal process depending on individual circumstances.
Adaptations are items and equipment for around your home and garden to make daily life easier. It may be that you need help getting up and down stairs or generally moving around.
Adaptations can be large items such as stair lifts or more simple products such as handrails to help with mobility or seat raiser for toilets for example.
For further information, go to our staying independent page.
Our Independent Living Centre will discuss options with you including smart technology, telecare and other small adaptations. If you need further support you will be referred to see an Occupational Therapist.
Handyperson scheme
The handyperson scheme can carry out minor repairs to your property and small works. In addition, if you been the victim of burglary or you are concerned about your home security, they may be able to help you. For further information see our handyperson scheme.
Home care, also known as domiciliary care, offers support to individuals in their own homes, helping them maintain independence and continue living comfortably in familiar surroundings. A home care worker is a paid professional who provides this service, which is different from the support given by an unpaid carer, such as a family member or friend.
For more information see our Rehabilitation and Reablement information above.
The thought of going to live in a care home can be worrying time, whether for yourself or someone else. It is an important decision to make and one that we can help you with. Before making any decisions, it’s worth exploring whether there are other options available that might better suit your needs while allowing you to stay at home.
If you need some help or advice you can contact Adult Services on 01724 297000 who can support you explore your options and help you make a decision about what will be best for you.
Further information, including how to find a care home is available on our choosing a care home page.
Contact
If you would prefer to speak to someone about low level health and wellbeing needs, please complete the form below and we will contact you.
What is Live Well North Lincolnshire?
Live Well North Lincolnshire is an online information hub that provides information on a range of organisations, support groups, community groups, events, and activities that are available across the county.
With hundreds of services listed, LiveWell is a wealth of information at your fingertips.