Housing standards, improvements, grants and loans

Details of the local ‘handyman’ service, how to save money on fuel bills, Disabled Facilities Grants and other grants and loans to help you heat your home efficiently.

Response times to enquiries for repairs to your home

As a consequence of the current pandemic and the exceptionally high demands on our service, we are now experiencing delays of up to 12 weeks in dealing with these enquiries.

Your enquiry will be dealt with in date order, dependent upon the details you provide. We will make contact with you to discuss your concerns and where deemed appropriate arrange a site visit.

Housing standards and funding for home improvements

Everyone is entitled to live in a home that is warm, has modern facilities and is in a good state of repair.

Use our online from to enquire about home assistance and to find out if your household is eligible.  Read our guidance notes about enquiring for assistance.

If you are enquiring about government funding to replace your existing inefficient boiler or insulating your home, please complete the Lincs 4 Homes enquiry form on the Lincs 4 Warmer Homes website. Please do not use the Home Assistance form.

Please note:

Even though the auction has now taken place, you still have the opportunity to register and receive an offer letter based on the auction result. Register before 23 March 2021.

Save money and time on fuel bills

North Lincolnshire Council’s successful collective switching scheme offers you a chance to find a better deal and keep fuel bills as low as possible. The scheme has been running since August 2013 and has so far saved local households collectively over £100,000 on fuel bills, with average savings of over £250 per household.

Many residents have highlighted the great savings to be made and how simple the switching process is. Collective switching enables households to sign up to a scheme that allows an intermediary to enter an auction with energy companies on their behalf, to secure a discounted energy price.

Working with iChoosr, the UK’s leading provider of collective switching, residents have until Monday 8 February 2021 to register for the latest round online.

The timetable for registering your interest is:

Autumn Auction 2020

  • Registration from: Tuesday 1 December 2020
  • Auction: Tuesday 9 February 2021
  • Offers out from: Monday 22 February 2021
  • Closure: Tuesday 23 March 2021 (last date to accept offer)

For further information and to register please visit the Big Community Switch website.

If you do not wish to apply online, call ichoosr directly to register – 0800 048 8439.


Affordable Warmth Officer


Everyone is entitled to live in a home, which is warm, has modern facilities and is in a good state of repair.

There is a minimum standard that housing associations and registered social landlords have to meet, however, some landlords will want to carry out work to a higher standard than that defined by the Government.

This may include fitting double glazed windows, improving security or working to make the local environment better, if the money to do the work is available.

A decent home can be defined as one that:

  • Meets the current statutory minimum standard for housing;
  • Is in a reasonable state of repair;
  • Has reasonably modern facilities and services;
  • Provides a reasonable degree of thermal comfort.

Further information has been laid down, by law, and is available in the Decent Homes Standard document.

An energy performance certificate (EPC) will show how easy your property is to heat and give you an indication of the annual heating costs. The certificate also includes an environmental C02 rating that indicates your home’s impact on the environment in terms of carbon dioxide emissions as well as the potential for improvement.

Any properties now being advertised for rent, or if your home is put on the market for sale, must have an energy performance certificate (EPC). This must be available for a tenant and prospective tenants or prospective buyers to see.

An EPC is required by law when a building is built, sold or put up for rent. If you are a landlord or homeowner and need to provide an EPC, you’ll need to contact an accredited domestic energy assessor. They will carry out the assessment and produce the certificate.

Further information regarding the Minimum Energy Efficiency Standards (MEES) are available on the government website.

Saving energy

Whether you’re a landlord, tenant or homeowner there are many ways of saving energy and making your home more energy efficient.

Landlords energy saving allowance

If you are a landlord and make energy saving improvements to your property you could reduce the tax you pay. You can do this by claiming the Landlord Energy Saving Allowance (LESA).

The Housing Health and Safety Rating System (HHSRS) is a risk based evaluation tool to help us identify and consider the effect of any hazards in a property.

There are 29 hazards that can be identified by the system, including excess cold, fire hazards and falls on the stairs. It is based on the principle that any residential premises should provide a safe and healthy environment for any potential occupier or visitor.

The system applies to all dwellings including:

  • Owner occupied
  • Privately rented
  • Housing association

Councils have a duty to keep the housing conditions in privately owned property under review, together with a duty to inspect a property to determine if any health and safety hazards exist.

Hazards are rated according to how likely they are to cause harm and how serious the outcome could be. All properties have hazards like stairs and electricity that need to be controlled to minimise the risk to health and safety to a reasonable degree.

Hazard categories

A hazard is assessed according to its likely impact on the most vulnerable group like young children or elderly people. This gives it a score that indicates the effect it could have on these people. There are two hazard categories:

Category 1

A hazard will be rated as ‘category 1’ if the score is 1000. Category 1 hazards pose the most risk. For example, homes with a low energy performance (F or G rated homes) with inadequate heating or insulation. Where we find category 1 hazards, the council has a duty to take enforcement action to ensure the hazard is reduced.

Category 2

A hazard will be rated as ‘category 2’ if the score is less than 1000. Although category 2 hazards pose a lower risk, there is sometimes a strong case for controlling them further to make the home environment safer and more healthy.

A Disabled Facilities Grant helps pay for essential adaptations to your home to help you live more independently. The grant can only provide funding for adaptations where North Lincolnshire Council are satisfied that the works are necessary and appropriate to meet needs of the disabled person and are reasonable and practicable taking into consideration the age and condition of the property.

Who can apply for a Disabled Facilities Grant?

  • if you or a family member are disabled, have an impairment and/or are unable to maintain independence in your own home or the home in which you are living, you may be eligible
  • the person who applies for the grant does not have to be the disabled person but the adaptations must be for the disabled occupant
  • owner-occupiers and tenants (private and social sector) can apply, the grant is tenure neutral, however, you (plus your landlord, where applicable) must sign to state that you intend that the dwelling will continue to be occupied by the disabled person for at least 5 years as their only or main residence.

What adaptations can be funded through the grant?

The grant is designed to carry out essential adaptations to enable a disabled occupant to live more independently. The most common adaptations are:

  • stair-lifts/through floor lifts to enable access to first floor bedrooms and bathing facilities
  • widening internal and external doors and installing modular ramps or steps to help you get in/out and around your home more easily
  • improving access to bathing facilities-this is generally removing your bath and installing a level access shower tray, complete with half-height shower screens, a shower curtain, specialist floor covering and a thermostatically controlled shower unit. Lowering/ changing the wash hand basin and raising/moving the WC are also considered, to make them more accessible.

How is the grant calculated?

It is a legal requirement that all Disabled Facilities Grants for adults are means tested. This is done by assessing the income of the disabled person together with the income of their spouse/partner. The information required includes evidence of all your income, statements for all Bank/Building Society/Post Office accounts etc, all your assets and any benefits you receive.

Subject to the information you provide we can carry out an initial preliminary means test to enable you to make an informed decision to either carry on with your enquiry or to consider funding the works privately. This helps us to ensure that those in the highest financial need are given the most help.

We also provide help/advice to ensure people are receiving the benefits they are entitled to. This is done by working with other departments within North Lincolnshire Council.

If you are in receipt of certain passported benefits (evidence of receipt will be required) you will not have to go through the full means test process and you will not have a contribution to pay towards the cost of the adaptations.

The Means Test does not apply to cases where the adaptations are for a child (under 16 years old) or a young person (over 16 but under 20 who is in full time education).

The maximum Mandatory Disabled Facilities Grant is £30,000.

Is the grant repayable?

For owner occupiers only, if the grant exceeds £5,000 there will be conditions attached stating that if the property is disposed of whether by sale, assignment, transfer or otherwise within a 10 year period then all monies over £5,000 (five thousand) up to a maximum of £10,000 (ten thousand) will be repayable to North Lincolnshire Council.

In all cases North Lincolnshire Council is not liable for any costs of removal of any equipment/adaptations provided or making good decoration when removed by others. Landlords especially should consider this before providing consent.

Where equipment is installed, e.g. stairlifts, step/through floor lifts, wash dry units etc., the grant will generally provide a 5 year warranty. After this period has lapsed the responsibility for servicing and costs for repairs are the responsibility of the homeowner/tenant. This is not applicable to all tenants, some larger landlords have their own arrangements in place, for servicing etc.

You should follow this up with your landlord before applying for the grant.

The grant does not cover repairs to existing facilities.

How to progress your enquiry

If you are inquiring about adaptations for an adult, you must contact the Core Therapy Service via the network closest to your home. See contact information at bottom of this page.

If you are enquiring about adaptations for a child/young person with disabilities anywhere in  north Lincolnshire, contact: 01724 297000 choose option 2.

If you require any further information or wish to discuss your individual circumstances please contact the Home Assistance Team: 01724 297000, or housing@northlincs.gov.uk

The aim of this assistance is to help minimise the fear of crime for residents in the borough of North Lincolnshire. The council will provide financial assistance to install certain home security measures in the homes of older owner occupiers.

A range of measures are available, including; door chains, door viewers, window alarms and locks.

The grant can only be approved if a valid application is received from the home owner and will be allocated on a first come, first served basis. Proof of the following may be required:

  • Ownership of the applicant property (including proof of occupying the property as their own or main residence for the last 12 months)
  • Age

The maximum value of the assistance will be £250 which is not repayable and limited to one application per household. The Safe and Sound assistance is subject to funding availability.

Eligibility criteria

  • Owner occupier, who has occupied their home as their only or main residence for which they are applying for the grant, for at least 12 months.
  • Aged 60+ years.


  • The measures will be installed by the council’s handyman service following receipt of a valid application and formal approval by the Council.


  • Maximum value of any assistance given is £250 which is not repayable and with a limit of 1 application per household.

Apply for the grant

Apply now for the Safe and Sound Home Assistance grant [PDF, 606Kb] or for more information call 01724 297000

Please note:

We are not completing security assessments at this stage due to Covid-19. However, if anyone has recently installed anything (this financial year) or is planning to install something that can be attributed to security we may be able to help pay for it, or reimburse you, subject to you providing evidence.

We offer a loan with no monthly repayments to help people with the cost of works that affect their health or safety. We want to ensure that homes are safe, warm and weather-proof for those who are most vulnerable.

To qualify for a loan you must:

  • be a homeowner and occupy the property throughout the loan period.
  • be 60 or over or in receipt of one of the following benefits:
    • Income Support
    • Working or Child Tax Credit (income less than £16,040)
    • Income-based Employment Support Allowance (ESA)
    • Employment Support Allowance (ESA) with a disability element
    • Have sufficient equity in the property
    • Have a low income and/or unable to access a commercial loan
Loan amount

The minimum amount is £2,000 and the maximum loan amount is £10,000. There is a limited budget each year for this assistance and enquiries will be dealt with in date order.


The Home Appreciation Loan is not a grant.  It is an equity release loan but with no monthly payments to make.  You only have to repay the loan when you no longer own your home, for example if you sell it.

It allows you to carry out the necessary work to your home without having to make regular repayments like a normal loan would do.

When it comes to repaying your loan, the amount you’ll repay is based on how much your property has changed in value when you sell it, or no longer own it.

Loans for minor repairs

The Home Cheque Loan is a council-backed loan operated in partnership with the Northern Lincolnshire Credit Union. For more information, visit the Northern Lincolnshire Credit Union website.

There is funding available to support the cost of fitting first time gas central heating systems or LPG gas heating systems (for those not near a gas connection) in homes across North Lincolnshire.

Qualifying homeowners who currently rely on storage heaters, room heaters or solid fuel fires, could upgrade their heating facilities for little or no cost.

Through the scheme, eligible residents can connect their homes to the mains gas network and get an A-rated central heating system installed with condensing combination boiler and thermostatic controls.

If you are a home owner and live in the North Lincolnshire and meet the following criteria, you could be eligible for the funding:

Claim one or more of the following state benefits:

  • Pension guarantee credit
  • Income based job seekers allowance
  • Income support
  • Income based employment & support allowance
  • Child tax or working tax credit*
  • Universal credit*

*Income thresholds apply


  • Have a low household income and are living in a property with a poor energy efficiency rating (band E, F or G), or you have a health condition made worse by living in a cold home.

If you think you may qualify, contact us using the form below:

If you are enquiring about government funding to replace your existing inefficient boiler or insulating your home, please complete the Lincs 4 Homes enquiry form on the Lincs 4 Warmer Homes website. Please do not use the Home Assistance form.

We work closely with energy companies, installers and customers to help fuel-poor households access the Help to Heat – flexible eligibility scheme (also known as ECO).

The Statement of Intent [PDF, 607KB] contains eligibility criteria but does not necessarily guarantee that any individual household will benefit from energy saving improvements; the final decision on funding rests with energy suppliers and will depend on:

  • the survey carried out and installation costs calculated.
  • the energy savings that can be achieved for a property.
  • if suppliers have achieved their ECO targets or require further measures to meet their ECO targets (this will affect the amount of funding available through the scheme).

You can also check out the Steps to Affordable Warmth video for hints and tips on how to afford to stay warm and healthy at home.

Homeowners and landlords in England can apply for a voucher towards the cost of installing energy efficient and low-carbon heating improvements to homes, which could help save up to £600 a year on energy bills.

The government will provide a voucher that covers up to two thirds of the cost of qualifying improvements to your home. The maximum value of the voucher is £5,000. You may be able to receive a higher level of subsidy if you are a homeowner and either you or a member of your household receives one of the qualifying means-tested benefits, covering 100% of the cost of the improvements. The maximum value of these voucher is £10,000. Landlords cannot apply for the low-income part of the scheme.

Check if you’re eligible and see what improvements can be made to your home.

We work with the Humber and Wolds Rural Community Council to offer an oil bulk buying scheme. For further information or to join visit Humber and Wolds Rural Community Council.

A cold home is one that cannot be economically maintained at temperatures of 18⁰C to 21⁰C.  Even when it is -1⁰C outside, the heating system should be capable of maintaining these temperatures inside the home.

Homes that have an F or G rating for energy performance cannot be economically maintained at between 18 and 21⁰C.

Why it matters

People who live in cold homes are at a higher risk of becoming ill. If a property does not have adequate heating it can be danger to health of all the people who live there. Older residents are the most at risk if they cannot keep their homes warm.

If a household has to spend more than 10 per cent of their income on heating they are classed as being in fuel poverty. If you make your home more energy efficient it will cost you less to heat it, meaning you can keep warm and save money.

What can I do?


Set the temperature of your heating to at least 18⁰C to keep your home warm.


Gaps around doors, windows, loft hatches, fittings and pipework are common sources of draughts. Sealing up the gaps will stop heat escaping your home, making it more affordable to keep warm.


Up to a third of heating in your home is lost through uninsulated walls. Insulating walls and lofts will save you money; it won’t cost as much to heat your home if you can keep the warmth in.

If you rent your home and think it is too cold you can ask your landlord to make improvements. If they refuse you can contact us for advice. Private tenants and homeowners may be able to get a grant for insulation and possibly heating improvements. Insulating your home will make it cheaper to keep warm.

If you are a landlord you should aim to achieve an energy efficiency rating of D (the average) or higher for your rented properties and to provide an affordable heating system that is capable of achieving temperatures of between 18⁰C and 21⁰C. Systems must be well maintained and tenants should be shown how to use them effectively.

Dampness in the home can be a major problem. It can cause mould on walls and furniture and make timber window frames and floors rot. It can encourage the growth of house dust mites and increase the risk of respiratory illness.

Causes of dampness

Before you can treat damp and mould in your home you will need to find out what is causing it. Dampness can be caused by:

  • Condensation – this is the most common cause of damp homes.
  • Penetrating damp – this is when rainwater gets in due to leaks in pipes, roofs, walls and windows.
  • Rising damp – this is when moisture enters from the ground through the walls and floor.

If you have penetrating or rising damp you may need to employ a contractor to carry out works.

If you rent your property, contact your landlord about damp problems. They will need to find out what the problem is and arrange to get it fixed. If they refuse to carry out works you can contact us for advice.

If the dampness is not caused by penetrating or rising damp then it is most probably due to condensation.

How does condensation cause mould growth?

There is always moisture in the air, even if you cannot see it. When the air in our homes is saturated and cannot hold any more moisture then it drops that moisture.

The amount of moisture the air can hold depends on how hot or cold it is. Warmer air can hold more moisture and colder air can hold less moisture.

When warm, moist air comes into contact with cold surfaces it can no longer hold all of the moisture and tiny drops of water appear. This is condensation. It appears on cold surfaces like walls, windows and places where there is little movement of air.

What can I do?

If you reduce the amount of condensation in your home you can prevent dampness.

Produce less moisture

Following some simple tips will greatly reduce the amount of excess moisture in your home.  You should cover pans in the kitchen and use and extractor fan if you have one.  Try to dry washing outside, or put it in the bathroom with the door closed and keep a fan on or window open.

Ventilate to remove moisture

If you remove the moisture from your home it will have less chance to condense. If you have trickle vents on your windows you should keep them open or keep a small window ajar when someone is in the room.

You should ventilate kitchens and bathrooms to remove excess moisture.

Insulate, draught proof and heat your home

If you keep your home warm then you will get less condensation. If you insulate and draught proof it will also save you money on your heating bills. You may be able to get a grant to insulate your home.

There are a number of reasons why properties become empty. They may be in the process of being sold, let, refurbished or inherited.

However, empty homes tend to attract crime and anti-social behaviour. They are at a greater risk of arson attacks and vandalism. This can reduce the value of nearby properties and create a cause for concern for local residents.

The council works to bring empty homes back into use because it:

  • provides a source of housing for those in need, such as homeless families
  • reduces the need to develop on greenfield land by re-using existing sites
  • contributes to the regeneration of the community
  • helps reduce levels of crime, vandalism and anti-social behaviour.

The council is working to reduce the number of empty properties by:

  • responding to enquiries and complaints about empty properties from local residents
    .providing advice and assistance for owners of empty properties who want to return them to use.

If you are the owner of an empty property, the council can offer free independent advice on ways of bringing it back into use. These areas include:

  • letting the property – by using a managing agent or by becoming a private landlord and letting the property yourself
  • selling the property – either through an estate agent, at auction or by advertising it yourself
  • refurbishing the property for you or family members to live in, or to make the property suitable for letting.

If an empty property is bothering you, please report it:

North Lincolnshire council is required by the Home Energy Conservation Act 1995 to prepare a report setting out measures leading to significant improvements in the energy efficiency of residential accommodation in this area.

Improving the energy efficiency of residential accommodation is important, both because of the environmental impact of energy use in the domestic sector (estimated to be responsible for 25 per cent of emissions of the main greenhouse gas, carbon dioxide) and because of the desirability of ensuring that every household has access to affordable warmth.

Our home energy conservation strategy aims to improve domestic energy efficiency by 30 per cent within 10 years, in particular to:

  • Develop information collection systems to not only monitor progress towards achieving energy efficiency improvements but also to identify priority areas for targeting improvements.
  • Provide advice and guidance on energy efficiency and energy conservation to all householders.
  • Identify and seek to secure funding from any available source to promote energy efficiency and provide energy efficiency measures.
  • Continue and further encourage the development of partnerships, with local statutory and voluntary organisations who have an interest in health and housing, welfare and energy efficiency.
  • Promote and facilitate the uptake of New Home Energy Efficiency Scheme and other energy efficiency schemes through effective promotion and networking.
  • Seek to ensure that members of staff and others in the local community can undertake appropriate training for both giving advice and carrying out energy surveys for properties.
  • Develop links with educational bodies to promote energy efficiency as an integral part of the curriculum.
  • Seek to establish better communication with statutory and other bodies to respond to and where appropriate, influence energy efficiency policy.
  • Provide grants to improve the energy efficiency of the vulnerable households in other sectors of housing.

Often referred to as the “handyman service”, the handyperson scheme can carry out the following to any property in North Lincolnshire:

  • minor repairs to your property
  • small works such as fitting curtain rails, putting up shelves
  • improvements to access, such as adding ramps for scooters or additional steps
  • fitting additional hand rails

In addition, if you been the victim of burglary, concerned about your home security, or you are worried about the threat of burglary in your area, we may be able to help you by fitting some or all of the following items:

  • window locks
  • upgraded door locks or additional locks
  • security bolts
  • door chains
  • door viewers or peep holes
  • kick stops

The scheme is partly funded by North Lincolnshire Council, Humberside Police, social services and several other organisations, therefore services can be provided at a very competitive price. A member of the handyperson service will visit to give you a free quote for the work required. For further information please email handyperson@northlincs.gov.uk.


Home Assistance Team:


Customer Contact Centre

01724 297000



Adults Occupational Therapy Services:

Scunthorpe West and the Isle of Axholme: 03033 306802

Scunthorpe South: 03033 306804

East Network (Broughton to Killingholme)  03033 306748

Adaptations for children

If you are enquiring about adaptations for a child/young person with disabilities, anywhere in North Lincolnshire, you must contact:  01724 297000 and choose option 2.