Fitness class booking terms and conditions
All classes must be booked in advance to guarantee your place.
Please do not book classes if you are not certain you can attend them. If you book and can no longer make the class please let us know (see section below)
The minimum age for classes is 16 years of age.
All decisions are at the discretion of the management.
What if I can’t make a class I have booked?
Group fitness classes can be cancelled up to 2 hours before the start of the class if you are unable to attend. Classes booked and not attended will be charged at the current activity rate in addition to your membership fee.
Classes can be cancelled by going into your bookings on our online booking portal. You can also cancel classes by telephoning the centre on 01724291900. If a class is fully booked there is a ‘notify me’ function so that another customer waiting for the class will be notified when a place becomes available, so it’s really important that you cancel your place if you can’t attend.
Please ensure you check in for your class at the customer service desk or by using the self check-in kiosk and are outside the studio at least five minutes before the class start time. If you haven’t registered as attending, your place maybe given to another customer on the waiting list.
Repeated ‘no shows’ will result in you losing your advance booking rights.
Fitness class health, safety and etiquette
Please ensure you inform the instructor before the start of the class if you are new to the class, you have any injuries, illnesses or you are pregnant .
Please ensure you arrive for the class in plenty of time to park and check in at reception.
We ask that you wait outside the studio until the instructor is present and the previous class has finished. If you arrive late for a class and it has already started, the instructor may not let you in. This is at the discretion of the instructor on the grounds of health and safety.
We ask that all coats, bags and personal belongings at left in a locker and not taken in to the studio, as they may cause a trip hazard.
Please bring a towel and water bottle with you to all classes