Information for refugees – contact and directory information

List of contact information useful for people arriving in North Lincolnshire

Person typing and using mobile phone


If there is anything else you need to know about life in the UK, visit the UK government website. If there is anything else you need to know about life in North Lincolnshire, visit the North Lincolnshire Council website.

Alternatively, you can phone the North Lincolnshire Council Customer Contact Centre on 01724 297000 between 8:30am and 5pm from Monday to Thursday, and 8:30am to 4:30pm on Friday, and someone will be happy to assist you.

Or contact the Resettlement Team at RefugeeResettlement@northlincs.gov.uk or call 01724 297000.

Useful contacts

Life in the UK and North Lincolnshire


Route planner for journeys by road www.theaa.com/route-planner/route
Train times and prices www.nationalrail.co.uk/
Bus times www.traveline.info/
Demand responsive bus travel in North Lincolnshire


01482 592959 / info@justgonorthlincs.co.uk

Leisure and recreation

Things to do in North Lincolnshire www.visitnorthlincolnshire.com
Parks and playgrounds www.northlincs.gov.uk/leisure/parks-playgrounds-and-open-spaces/
Libraries www.northlincs.gov.uk/schools-libraries-and-learning/libraries-in-north-lincolnshire/
Leisure centres and other facilities www.northlincs.gov.uk/leisure/

Waste and recycling

Bin collection dates www.northlincs.gov.uk/bins-waste-and-recycling/bin-and-box-collection-dates
What goes in each bin? www.northlincs.gov.uk/bins-waste-and-recycling/waste-and-recycling-bins-and-boxes/
Household recycling centres www.northlincs.gov.uk/bins-waste-and-recycling/household-recycling-centres-and-permits

Places of worship

Place of worship finder www.localprayer.com

TV Licencing

TV Licences


0330 790 6165

Settling in

Family links

Asylum policy and decision making guidance www.gov.uk/government/collections/asylum-decision-making-guidance-asylum-instructions
Family Reunion visa application www.gov.uk/settlement-refugee-or-humanitarian-protection/family-reunion
Applying for travel documents
About the Home Office travel document and applications www.gov.uk/apply-home-office-travel-document.

Learning English

Information about English classes


01724 297146 / nlacl.enquiries@northlincs.gov.uk

Migrant help

Migrant Help – advice and support for all migrants and refugees


0808 8010 503

Integration loans

Apply for an integration loan www.gov.uk/government/publications/application-for-an-integration-loan


North Lincolnshire Housing Advice Team 01724 297000 / housingadvice@northlincs.gov.uk
Home Choice Lincs – social housing allocations www.homechoicelincs.org.uk
Shelter – housing advice helpline 0808 800 4444
Support for homelessness

01724 297000 / housingadvice@northlincs.gov.uk

Shelter – 0808 800 4444

Crisis – 0800 038 4838

The Refugee Council – www.refugeecouncil.org.uk / 0808 196 7272

Gas emergencies 0800 111 999

Your tenancy agreement

Your rights and responsibilities as a tenant www.gov.uk/government/publications/how-to-rent

Council Tax

North Lincolnshire Council Tax Team 0300 303 0164


Finding work

Jobcentre plus 0800 169 0190
North Lincolnshire Action Stationhelp and support to improve your prospects of finding work


01724 297000 / action.station@northlincs.gov.uk

Prove your right to work www.gov.uk/prove-right-to-work

Help with benefits

Citizens Advice

Local – 01724 870941

National – 03444 111 444

About and applying for Universal Credit


0800 328 5644

Help to Claim (for Universal Credit) 0800 144 8 144


State pension age information www.gov.uk/state-pension-age.
Pension Service 0800 731 0469

Paying tax

How much tax do I need to pay? www.gov.uk/estimate-income-tax
Voluntary work
Volunteering opportunities in North Lincolnshire www.northlincs.gov.uk/community-advice-and-support/volunteer-and-support-your-community/. 01724 845155 / enquiries@vanl.org.uk

Your rights at work

Minimum wage rates www.gov.uk/national-minimum-wage-rates
Finding about your rights and your employer’s responsibilities ACAS – 0300 123 1100
Equality Advisory Service www.equalityadvisoryservice.com
Modern Slavery Helpline 0800 0121 700


Schools and nurseries

Information about schools in North Lincolnshire www.northlincs.gov.uk/schools-libraries-and-learning/schools-colleges-and-further-education/our-schools-and-colleges/
Apply for a school place www.northlincs.gov.uk/schools-libraries-and-learning/schools-colleges-and-further-education/apply-for-a-school-place/
School Admissions Team 01724 297000 / admissionstoschool@northlincs.gov.uk
Family Information Service – nursery places 01724 297000 / fis@northlincs.gov.uk

Further and higher education

About apprenticeships www.apprenticeships.gov.uk
Local information on further and higher education www.lincs4u.co.uk
National careers advice and information www.nationalcareers.service.gov.uk
Higher education providers in North Lincolnshire

North Lindsey College – www.northlindsey.ac.uk/ / 01724 281111

University Campus North Lincolnshire – www.ucnl.ac.uk/ / 01724 294125

About student finance www.gov.uk/student-finance.

Adult learning

North Lincolnshire Adult Education and Community Learning


01724 297146 / nlacl.enquiries@northlincs.gov.uk

National Careers Service nationalcareers.service.gov.uk/


Urgent health care

999 – emergency number

111 – other urgent medical help

NHS Service finder www.nhs.uk/service-search/other-services/
Find your nearest GP www.nhs.uk/service-search/find-a-gp
GP registration www.assets.nhs.uk/prod/documents/how-to-register-with-a-gp-asylum-seekers-and-refugees.pdf
NHS North Yorkshire and Humber Area Team 01138 251986
Scunthorpe General Hospital Patient Advice and Liaison Service 01724 290132
Doctors of the World 0808 1647 686 / clinic@doctorsoftheworld.org.uk.

Mental Health services

NHS – Advice and support www.nhs.uk/mental-health/nhs-voluntary-charity-services/nhs-services/
Healthwatch North Lincolnshire guide to local services www.healthwatchnorthlincolnshire.co.uk/local-service-directory
Hub of Hope – signposting to local services www.hubofhope.co.uk
Mental Health and Crisis Line for Humber Teaching NHS Foundation Trust – support available 24 hours a day 0800 138 0990
North Lincolnshire Council Mental Health Social Work Team 01724 297000
The Haven – local support service 01724 279500
Samaritans 116 123 / jo@ samaritans.org
Kooth – children and young people


0845 330 7090

Life Central – information service for young people www.life-central.org


0300 123 3993


Pharmacy finder www.nhs.uk/service-search/find-a-pharmacy/

Financial support for health costs

HC1 form for financial support


0300 123 0849

Dental surgeries nhs.uk/service-search/find-a-dentist

Sexual health services

Sexual health support service finder www.nhs.uk/service-search/sexual-health/find-a-sexual-health-clinic

Drug and alcohol services

We Are With You www.wearewithyou.org.uk/help-and-advice/about-our-online-chat/#open-webchat.

 The law



999 – emergency number

101 – non-emergency number

Protecting and caring for children

North Lincolnshire Children’s Services

01724 296500 / 08081 689667 (9am to 5pm Monday to Thursday, 9am to 4:30pm Friday)

01724 296555 (all other times)

Childline – 24 hour helpline


0800 1111

NSPCC – information on preventing abuse and helping victims to recover www.nspcc.org.uk
Thinkuknow – child online safety www.thinkuknow.co.uk
Not in Our Community – concerns about grooming/child sexual exploitation www.notinourcommunity.org.
Kooth – online counselling and advice on emotional wellbeing www.kooth.com

Domestic abuse

National Domestic Violence Helpline 0808 2000 247
The Blue Door – domestic abuse support in North Lincolnshire 0800 197 4787 / info@thebluedoor.org
Broken Rainbow – national LGBT domestic abuse helpline 0300 999 5428
Honour based violence
Karma Nirvana 0800 5999 247
Female genital mutilation
NSPCC FGM helpline 0800 028 3550
Forced marriage
Karma Nirvana 0800 5999 247
The Forced Marriage Unit 020 7008 0151