List of contact information useful for people arriving in North Lincolnshire
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Information for refugees – contact and directory information
If there is anything else you need to know about life in the UK, visit the UK government website. If there is anything else you need to know about life in North Lincolnshire, visit the North Lincolnshire Council website.
Alternatively, you can phone the North Lincolnshire Council Customer Contact Centre on 01724 297000 between 8:30am and 5pm from Monday to Thursday, and 8:30am to 4:30pm on Friday, and someone will be happy to assist you.
Or contact the Resettlement Team at RefugeeResettlement@northlincs.gov.uk or call 01724 297000.
Useful contacts
Life in the UK and North Lincolnshire
Settling in
Family links |
|
| Asylum policy and decision making guidance | www.gov.uk/government/collections/asylum-decision-making-guidance-asylum-instructions |
| Family Reunion visa application | www.gov.uk/settlement-refugee-or-humanitarian-protection/family-reunion |
| Applying for travel documents | |
| About the Home Office travel document and applications | www.gov.uk/apply-home-office-travel-document. |
Learning English |
|
| Information about English classes |
www.northlincsadulteducation.co.uk/courses/ 01724 297146 / nlacl.enquiries@northlincs.gov.uk |
Migrant help |
|
| Migrant Help – advice and support for all migrants and refugees |
0808 8010 503 |
Integration loans |
|
| Apply for an integration loan | www.gov.uk/government/publications/application-for-an-integration-loan |
Housing
| North Lincolnshire Housing Advice Team | 01724 297000 / housingadvice@northlincs.gov.uk |
| Home Choice Lincs – social housing allocations | www.homechoicelincs.org.uk |
| Shelter – housing advice helpline | 0808 800 4444 |
| Support for homelessness |
01724 297000 / housingadvice@northlincs.gov.uk Shelter – 0808 800 4444 Crisis – 0800 038 4838 The Refugee Council – www.refugeecouncil.org.uk / 0808 196 7272 |
| Gas emergencies | 0800 111 999 |
Your tenancy agreement |
|
| Your rights and responsibilities as a tenant | www.gov.uk/government/publications/how-to-rent |
Council Tax |
|
| North Lincolnshire Council Tax Team | 0300 303 0164 |
Working
Finding work |
|
| Jobcentre plus | 0800 169 0190 |
| North Lincolnshire Action Station – help and support to improve your prospects of finding work |
www.northlincs.gov.uk/jobs-business-and-regeneration/local-jobs/ 01724 297000 / action.station@northlincs.gov.uk |
| Prove your right to work | www.gov.uk/prove-right-to-work |
Help with benefits |
|
| Citizens Advice |
Local – 01724 870941 National – 03444 111 444 |
| About and applying for Universal Credit |
0800 328 5644 |
| Help to Claim (for Universal Credit) | 0800 144 8 144 |
Pensions |
|
| State pension age information | www.gov.uk/state-pension-age. |
| Pension Service | 0800 731 0469 |
Paying tax |
|
| How much tax do I need to pay? | www.gov.uk/estimate-income-tax |
| Voluntary work | |
| Volunteering opportunities in North Lincolnshire | www.northlincs.gov.uk/community-advice-and-support/volunteer-and-support-your-community/. 01724 845155 / enquiries@vanl.org.uk |
Your rights at work |
|
| Minimum wage rates | www.gov.uk/national-minimum-wage-rates |
| Finding about your rights and your employer’s responsibilities | ACAS – 0300 123 1100 |
| Equality Advisory Service | www.equalityadvisoryservice.com |
| Modern Slavery Helpline | 0800 0121 700 |
Education
Schools and nurseries |
|
| Information about schools in North Lincolnshire | www.northlincs.gov.uk/schools-libraries-and-learning/schools-colleges-and-further-education/our-schools-and-colleges/ |
| Apply for a school place | www.northlincs.gov.uk/schools-libraries-and-learning/schools-colleges-and-further-education/apply-for-a-school-place/ |
| School Admissions Team | 01724 297000 / admissionstoschool@northlincs.gov.uk |
| Family Information Service – nursery places | 01724 297000 / fis@northlincs.gov.uk |
Further and higher education |
|
| About apprenticeships | www.apprenticeships.gov.uk |
| Local information on further and higher education | www.lincs4u.co.uk |
| National careers advice and information | www.nationalcareers.service.gov.uk |
| Higher education providers in North Lincolnshire |
North Lindsey College – www.northlindsey.ac.uk/ / 01724 281111 University Campus North Lincolnshire – www.ucnl.ac.uk/ / 01724 294125 |
| About student finance | www.gov.uk/student-finance. |
Adult learning |
|
| North Lincolnshire Adult Education and Community Learning |
www.northlincsadulteducation.co.uk 01724 297146 / nlacl.enquiries@northlincs.gov.uk |
| National Careers Service | nationalcareers.service.gov.uk/ |
Healthcare
| Urgent health care |
999 – emergency number 111 – other urgent medical help |
| NHS Service finder | https://www.nhs.uk/nhs-services/ |
| Find your nearest GP | www.nhs.uk/service-search/find-a-gp |
| GP registration | www.assets.nhs.uk/prod/documents/how-to-register-with-a-gp-asylum-seekers-and-refugees.pdf |
| NHS North Yorkshire and Humber Area Team | 01138 251986 |
| Scunthorpe General Hospital Patient Advice and Liaison Service | 01724 290132 |
| Doctors of the World | 0808 1647 686 / clinic@doctorsoftheworld.org.uk. |
Mental Health services |
|
| NHS – Advice and support | www.nhs.uk/mental-health/nhs-voluntary-charity-services/nhs-services/ |
| Healthwatch North Lincolnshire guide to local services | www.healthwatchnorthlincolnshire.co.uk/local-service-directory |
| Hub of Hope – signposting to local services | www.hubofhope.co.uk |
| Mental Health and Crisis Line for Humber Teaching NHS Foundation Trust – support available 24 hours a day | 0800 138 0990 |
| North Lincolnshire Council Mental Health Social Work Team | 01724 297000 |
| Safe Space Support Line | 01724 279500 |
| Samaritans | 116 123 / jo@ samaritans.org |
| Kooth – children and young people |
0845 330 7090 |
| Mind |
0300 123 3993 |
Pharmacies |
|
| Pharmacy finder | www.nhs.uk/service-search/find-a-pharmacy/ |
Financial support for health costs |
|
| HC1 form for financial support |
www.nhs.uk/nhs-services/help-with-health-costs/nhs-low-income-scheme-lis/ 0300 123 0849 |
| Dental surgeries | nhs.uk/service-search/find-a-dentist |
Sexual health services |
|
| Sexual health support service finder | www.nhs.uk/service-search/sexual-health/find-a-sexual-health-clinic |
Drug and alcohol services |
|
| We Are With You | www.wearewithyou.org.uk/help-and-advice/about-our-online-chat/#open-webchat. |
The law
Police |
|
| Police |
999 – emergency number 101 – non-emergency number |
Protecting and caring for children |
|
| North Lincolnshire Children’s Services |
01724 296500 / 08081 689667 (9am to 5pm Monday to Thursday, 9am to 4:30pm Friday) 01724 296555 (all other times) |
| Childline – 24 hour helpline |
0800 1111 |
| NSPCC – information on preventing abuse and helping victims to recover | www.nspcc.org.uk |
| Thinkuknow – child online safety | www.thinkuknow.co.uk |
| Not in Our Community – concerns about grooming/child sexual exploitation | www.notinourcommunity.org. |
| Kooth – online counselling and advice on emotional wellbeing | www.kooth.com |
Domestic abuse |
|
| National Domestic Violence Helpline | 0808 2000 247 |
| The Blue Door – domestic abuse support in North Lincolnshire | 0800 197 4787 / info@thebluedoor.org |
| Broken Rainbow – national LGBT domestic abuse helpline | 0300 999 5428 |
| Honour based violence | |
| Karma Nirvana | 0800 5999 247 |
| Female genital mutilation | |
| NSPCC FGM helpline | 0800 028 3550 |
| Forced marriage | |
| Karma Nirvana | 0800 5999 247 |
| The Forced Marriage Unit | 020 7008 0151 |