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What happens if I don’t pay my Council Tax?

To follow any changes to this service, visit the Council Service Updates page.

Do you need help to pay your Council Tax?

Having enough money to pay your bills can sometimes be a bit of a challenge. If you are finding it hard to pay your account we can help you. Call us as soon as possible on 0300 303 0164 and we will work with you to come up with a payment plan.

Our officers will never judge you or make you feel bad about your situation. We will always be happy to talk to you about your account and will work with you to find ways to manage your account, even if you think you have no spare money to offer against your debt.

By dealing with your debt, it will help you to feel less stressed and anxious, and more in control.

If you are on a low income you may be entitled to help paying your Council Tax bill. You could be entitled to help from the Council Tax Support Scheme.

Read our frequently asked questions about how we collect unpaid Council Tax.

Unpaid Council Tax

If you are worried about unpaid Council Tax, speak with our Debt Management section.

It is important that you contact us if you are in arrears with your Council Tax account.  This gives us a chance to work together to clear the debt.  Arrangements can be made for you to pay weekly, fortnightly or monthly.  If you are not sure how much you can afford please complete our online income and expenditure form below.

We can use enforcement agents, or take money from your wages to collect the debt. We would prefer to work with you before it gets to this point.

For help with budgeting and managing your money you can use the independent online budget planner at The Money Advice Service. The Citizens’ Advice Bureau also provides details about how to deal with Council Tax arrears.

Mental wellbeing and money worries

Struggling with money and poor mental wellbeing is often linked. Feeling low can make managing money tough. Worrying about it can make you feel even worse. When speaking to us, if you are feeling very low or suicidal, our officers may suggest referring you to the Samaritans.  We have a referral system in place to ensure that you can get the help and support that you need.  You can talk to the Samaritans any time you like, in your own way, and off the record – about whatever is affecting you. Their phone number is 116123.

If you don’t pay your council Tax bill and don’t contact us to help you; we will have to pass the debt to an enforcement agency.  This link shows you what enforcement means and how it works.

Our Debt Management team will provide support and assistance to you where possible, before your account is passed to enforcement agents. We will also try to signpost you to other support agencies who may be able to offer further help. Read more about enforcement officers and their powers within the law.

There are fixed fees which are known in advance so debtors can be advised of what it may cost them should their debt be passed to enforcement agents. The fees apply to Council Tax and Business Rates debt.

If a debt is passed to them for collection, then you must contact the enforcement agent directly to arrange payment.

Take a look at our frequently asked questions about how we collect unpaid Council Tax.

If you wish to attend court to object to a liability order being applied, then you should get legal advice from a solicitor well before the date of the court hearing to see if you have a valid defence. Please be aware that the solicitor may charge you for their time and advice.

If you are on a low income you may be entitled to help paying your Council Tax bill. You could be entitled to help from the Council Tax Support Scheme.

Having enough money to pay your bills can sometimes be a bit of a challenge.  If you are finding it hard to pay your account we can help you. Call us as soon as possible on 0300 303 0164 and we will work with you to come up with a payment plan. Complete our income and expenditure form.

Our officers will never judge you or make you feel bad about your situation.  We will always be happy to talk to you about your account and will work with you to find ways to manage your account, even if you think you have no spare money to offer against your debt.

By dealing with your debt, it will help you to feel less stressed and anxious, and more in control.

Contact us

If you have an enquiry about Council Tax, email: counciltax@northlincs.gov.uk or telephone 0300 3030164. Our office is open Monday to Friday: 9am to 4.30pm.

If you need to write to us: Council Tax, Hewson House, Station Road, Brigg, DN20 8XB