Housing Benefit and Council Tax Support

For general guidance visit Coronavirus (COVID-19) information, advice and guidance.

To follow any changes to this service, visit the Council Service Updates page.

Council Tax reduction scam

Please be aware that there is a scam going around on email, allegedly from the Government, and you are being asked to ‘claim’ your Council Tax reduction. Please do not click on the link. If you are entitled to a reduction, it will be applied to your bill automatically by the council, you do not need to apply for it. The Government has no involvement in issuing Council Tax reduction.


Additional support for 2020/2021

For 2020/21 if you are of working age and currently receive Council Tax Support to help towards your Council Tax payments there are some changes to your account which we will be putting in place over the next couple of weeks. For those residents who are pensioners your account will not be changing.

If you are of working age and receive council tax support this will mean you will receive a new Council Tax bill from us;

Up to an additional £150 Council Tax Support

As part of the Governments £500m fund for Council’s to support people to still pay their Council Tax, the Council is set to receive additional funding to help people who struggle to pay their bills.

This additional funding will allow us to increase the amount of Council Tax support you receive by up to a further £150.

If you receive Working Tax Credits

The national increase in the amount of working tax credits in payment would have meant you would lose on out support as the scheme has already been set in our area. The Council has decided to put in place some further support so that if you receive working tax credit you will not lose out on any financial help towards your council tax.

When you receive your Council Tax bill it will have new payment instalments on the bottom. If you need to discuss your bill or need any further support please contact the Local Taxation and Benefits Service on 0300 3030164.

Applying for council tax support

Most of North Lincolnshire is now live on Universal Credit full service.

If you live in rented accommodated your housing costs may be funded by Universal Credit, so please read the information contained on our Universal Credit page. If you wish to apply for support towards your Council Tax please also complete the Housing Benefit and Council Tax Reduction/Support application form.

If you are working age you can only make a NEW claim for Housing Benefit if you meet certain criteria;

  • Live in supported accommodation where the landlord provides support
  • Live in Temporary Accommodation

If you are pension age you should make a claim for Housing Benefit.

If you are unsure please check with us by calling 0300 3030164 because if you do not claim the correct benefit you may lose money.

The housing benefit and Council Tax Support schemes help people on a low income to pay their rent and Council Tax. Anyone can claim whether they work, or receive state benefits, such as:

  • Income support
  • Jobseeker’s allowance
  • Pension credit
  • Incapacity benefit
  • Employment support allowance
  • Statutory sick pay
  • Maternity pay
  • Retirement pension
  • Universal credit (only council tax support can be claimed)

You can apply online 24 hours a day, seven days a week. It is the fastest way to get your claim for housing benefit or council tax support started.

You can also tell us online about any changes that could affect your eligibility.

Am I eligible?

The amount you can get depends on who lives with you, your total income, any savings you have and, if you live in private rented accommodation, the number of rooms your family require. You can get an estimate of your entitlement to housing benefit and council tax support using our calculator.

How do I claim?

Complete and submit the online form and provide the evidence requested.

It can take up to 30 days for us to deal with your new claim or change in circumstance.  We will write to you to tell you about the decision once it has been made. Please do not contact us to check on the progress of your claim unless it has been 30 days since you completed the form.

What information will I need to apply?

When completing the online form you will be asked for:

  • Your national insurance number
  • Details of any savings and investments
  • Details about any earnings, benefits or other income
  • Details about money you pay out

What if things change?

You must tell us if anything changes that could affect your eligibility for housing benefit or council tax support. You can use our change of circumstances online form: