Help and support for Ukraine

The blue and yellow Ukrainian national flag

This page contains information about the contribution residents can make to the humanitarian effort, as well as useful links to information about the conflict.

Local community groups and organisations are working with North Lincolnshire Council to support Ukrainians fleeing the war.

Homes for Ukraine – Local sponsorship scheme

The Government has launched the Homes for Ukraine scheme. If you are interested in becoming a sponsor and hosting an individual or family, further information on this and the links to register can be found on the GOV.UK website.

For information of documents that a Ukrainian can use as a form of identification and for the purpose of travel can be found on the Public Register of Authentic identity and travel Documents Online (PRADO) website.

North Lincolnshire Council are here to support individuals and communities to offer Ukrainians the warmest welcome possible to the UK and we will be in contact to offer support and guidance directly to sponsors.

Should you have any immediate questions please contact the Resettlement Team on RefugeeResettlement@northlincs.gov.uk or call 01724 297000.

Information about the UK and life in North Lincolnshire can be found on the information for refugees page.

Barnardo’s free helpline to support Ukrainian families

Barnardo’s has set up a Ukrainian Support Helpline to provide a holistic support service and is available to anyone fleeing the conflict in Ukraine.

The helpline number is 0800 148 8586 and is open Monday to Friday, 10am – 8pm and Saturday, 10am – 3pm. Callers will be able to get help and advice on a range of topics.

The free helpline is staffed by English, Ukrainian and Russian speakers, to offer support to children and families arriving in the UK from Ukraine.

A dedicated email address ukrainiansupport@barnardos.org.uk and webpage have also been set up for those assisting with the Ukraine response.

Funding and donations of money

Independent financial donations help organisations to be able to respond quickly and effectively to unpredictable emergency situations, and to meet individual needs, especially as the funding that organisations do have is stretched and often not flexible.

If you can donate money, please donate to organisations or community groups that demonstrate an understanding of community needs, safe and legal working practices, and systems of accountability. These include national and international organisations such as the Disaster Emergency Committee (DEC)  Red Cross and Médecins Sans Frontières (MSF, Doctors Without Borders).

Please ensure you undertake due diligence and appropriate checking before donating to newly established charities.

Visit the Disaster Emergency Committee website

Visit the British Red Cross: Humanitarian aid in Ukraine website

Visit the MSF Doctors Without Borders website

Donating smartphones and IT equipment

Solidaritech is a community interest company reliant on donations from both individuals and companies of all sizes. They are asking for donations of tech including smartphones, tablets, and laptops, that they can wipe and pass on to asylum seekers and refugees to support health, safety and connection.

Visit the Solidaritech website.


Many support services are dependent on volunteer support. There are many different volunteer roles advertised in local organisations across the region, where you could offer time and skills. North Lincolnshire Council has established links with local charity City of Sanctuary. The charity provides support and activities for refugees and asylum seekers and contains information on volunteering opportunities.

Visit the North Lincolnshire Sanctuary Group website or Twitter page.

Community sponsors

If you’re interested in working with members of your community as ‘community sponsors’, to support a person to come to the UK through a local charity or faith group, please visit the Government website.

Advice and information

People’s situations are very complicated. Be aware that in order for refugees to achieve secure futures for themselves or their family, they should only accept advice from an adviser accredited by the OISC [Office of the Immigration Services Commissioner]. If you see people asking for help online – please direct them to the OISC website.

Keep informed and learn something new

There’s a lot you can do to prepare yourself to safely support newcomers and existing communities in the region. For example, you could find out about how to talk about this situation in a helpful way on social media, learn a few words in different languages, or learn about the culture and history of different people.

Here are a selection of useful links: