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Family Carers Team
Family Carers Team
Our team and what we do
The Family Carers Team provide dedicated support to carers who are believed to have eligible unmet needs.
Who we support
Carers and the person they are caring for, through the support provided to carers.
We work with
- Network teams
- Learning Disabilities Team
- Single Point of Access Team
- Independent Living Team
- Young Carers
Roles within the Family Carers Team
- Lead Officer
- Family Carer Team Support Workers
- Business Support Workers
Chief Executive, Alison Barker, talks to Teresa Bainbridge (Principal Lead for Carers) about ‘who is a carer’ and ‘what support is available for carers’ in North Lincolnshire.
Describe a typical day in the life of the whole team
- Answering phone calls and responding to queries
- Triage calls, booking assessments and reviews
- Promoting independence and support for past carers
- Completion of emergency plans
- Applications for Direct Payments
Describe a typical day of a job role within your team
- Visiting carers through pre-arranged visits to complete assessments or reviews, spend the time getting to know them, their caring role and what is important to them. Support them in considering what they can do to lighten their load and help them to balance their caring role more. Consider their areas of interest to ensure their wellbeing is promoted on a regular basis and what other community-based services can support the person to meet their needs. Work up a rough plan of how their support as a carer will be managed going forward
- Return to the office and type up the assessment, making referrals to other services as you go through the assessment. Link in with other colleagues as needed and support those on duty to respond to any contacts coming in from carers
What qualities do you look for?
- Strength-based and person-centred care approach
- Good interpersonal and organisational skills
- Works well as part of a team
- Flexible in their approach
What advice would you give someone just getting started?
- The job focuses on listening, hearing and enabling people
What can your team support with?
- Work Experience
- Placements
- Career Days
- Talks in Schools, Colleges and Universities
Day in the life….videos
Explore the range of ‘Day in the Life’ videos to get an inside look at what a typical day is like for staff working in different teams within Adult Services at North Lincolnshire Council.
Feedback
A good feeling knowing someone was there to support me
I feel I can turn to the service if I need help and support. I really appreciate the grant we have received
The lady who came was great. She listened and was supportive
The service works well. The staff have a very good attitude and understand the challenges