Homeless or at risk of becoming homeless

Advice for people who are homeless or at risk of becoming homeless.

How we can help

If you’re at risk of becoming homeless, we may be able to help you to remain in your home or move to another home. The earlier you contact us the more we’ll be able to help you.

Please complete this referral form or, if you need further help call us on 01724 297000. You can contact Shelter (housing charity) for free housing advice on 0808 800 4444.

Further information

Threatened with homelessness

A person is threatened with becoming homeless if they:

  • are likely to become homeless within 56 days
  • have received a valid notice to quit (Section 21 notice)
  • have received a notice that the landlord requires possession of accommodation (NOSP) which expires within 56 days

Becoming homeless

A person could be homeless if they:

  • have no home in the UK or elsewhere that they have a legal right to occupy
  • have a movable home such as a boat or caravan and there is nowhere it can be placed lawfully
  • you’re at risk from harm if you stay in your current home

How to get help

If you think you may be homeless or threatened with homelessness, we may be able to help you to remain in your home or move to another home. The earlier you contact us the more we’ll be able to help you.

If you’re homeless we’ll look at whether or not you have local connections in the area such as:

  • how long you have lived in the area
  • if you’re employed in the area
  • if you have close family in the area
  • other special circumstances

We’ll talk to you about your circumstances. This will help us to understand your situation and any support and help you may need. We’ll fill in a Personal Housing Support Plan and agree with you what you need to do and also what we need to do to help you. Over the course of your application we’ll keep you up-to-date with what we are doing to help you. You’ll also need to make sure you get in touch with us regularly to let us know what you’ve done from your Personal Housing Support Plan.

Call us on 01724 297000 for a referral form or for more help.

It can be very difficult living in overcrowded conditions, but please think carefully before moving or asking a family member to move out. Teenagers and young people in particular will find it very hard to get a place of their own to live if they are asked to move out.

It is far better, if possible, to leave home when a planned move can be made. In most cases, parents or guardians should be responsible for young people until the age of 18. Remaining at home until they are older also gives young people more choice about where they move to and chance to save up some money to make this possible.

Young people can apply to the council’s Housing Register at age 16. However, in most cases, consideration for a tenancy in independent social housing is only possible from the age of 18.



01724 297000

Contact housing charity Shelter’s free housing advice helpline on 0808 800 4444.