Fraud and Corruption
As with other large organisations, the size and nature of the council’s services puts it at risk to loss due to fraud and corruption both from within the council and outside it.
We are committed to making sure that the opportunity for fraud and corruption is reduced to the lowest possible risk. Where there is the possibility of fraud, corruption and other related problems, we will deal with it in a firm, consistent and controlled manner.
Anti-fraud and corruption strategy
View our Anti-fraud and corruption strategy [PDF, 455Kb]
An important part of this approach is the anti-fraud strategy which the council uses to advise and guide members and staff on its approach to the serious issues of fraud and corruption. This document provides an overview of our policy in this matter and includes a fraud response plan [PDF, 314Kb] which provides more detailed guidance on how we will deal with fraud and corruption.
We expect all members, employees, consultants, contractors, and service users, to be fair and honest, and to provide any help, information and support we need to deal with fraud and corruption.
If you would like to inform us about a person or persons who you believe are committing fraud against the Council, you can do this in a number of ways:
- Online: Fraud report form
- In writing to:
Internal Audit (investigations)
- By email to: firstname.lastname@example.org
- By telephone: 01472 326298 option 1. A voicemail facility is available out of hours and weekends.
All reports are treated in confidence. If you wish, you can make a report without providing any of your own personal details.
Any type of fraud where you believe someone has told the council something that is not true in order to receive some financial help or other assistance can be reported, including:
- Council Tax Support fraud – If you believe someone is claiming help to pay their Council Tax that they shouldn’t be, for example, because they have a partner who has moved in with them or they have started work.
- Council Tax Discount fraud – If you believe someone is receiving a discount on the amount of Council Tax they have to pay that they shouldn’t be receiving, for example, a person receiving a single adult residency discount when they have other adults living in their home or a student discount when they are no longer a student.
- Adult Social Care payments fraud – If you believe that someone is misusing payments they receive toward their care, or have failed to tell the council about their full financial circumstances in order to receive payments
- Insurance fraud – If you believe that someone has made a false insurance claim against the council.
- Employee and Councillor Fraud – If you suspect that an employee or councillor is involved in any fraudulent or corrupt act.
- Benefit fraud (including Housing Benefit fraud) – The Department for Work and Pensions is responsible for the investigation of benefit fraud. To report benefit fraud, visit their website, call the National Fraud Hotline on 0800 854 4400 (textphone 0800 320 0512), or send details in writing to NBFH, PO Box 224, Preston, PR1 1GP.
If you are unsure whether the fraud effects Council Tax or benefits please report your concern to the council online, or by email, letter or telephone. We work closely with the Department for Work and Pensions and we will disclose the information you provide to them when Social Security benefits are involved.
Other types of fraud
If you would like to report scams and consumer fraud, please contact Trading Standards.
Monday to Friday: 9am to 4pm
Fraud Hotline messages can be left at any time. You do not have to leave your name.
A voicemail facility is available out of hours and at weekends.