Connecting rural communities
CallConnect is a unique bus service with no fixed timetable, but instead responds to passenger requests. Routes are different each day depending on the bookings made by passengers. Journey requests can be made by telephone or online.
The service is designed to improve transport opportunities in rural communities and some market towns where there is an infrequent conventional bus service.
At present the CallConnect vehicle operating hours are unaffected but from Saturday
21 March the temporary Call Centre opening hours will be:
CallConnect Emergencies & Cancellations: 7am-6pm Drivers: 6.30am-6pm Main Booking
Service: 8.30am-5.30pm (Welland & North Lincs 8am-5pm)
CallConnect Emergencies & Cancellations: 8am-5pm Drivers: 7.30am-5pm Main Booking
Service: 9am-4.30pm (Welland & North Lincs 8.30am-4pm)
We work in partnership with Lincolnshire County Council to provide this service.
North Lincolnshire is split into five areas for CallConnect; Barton, Burton upon Stather and Winterton (Area 1); Isle of Axholme (Area 2); Brigg, Caistor and the Ridge Ward (Area 3); Ferry Ward (Area 4). Please note that East Butterwick (Area 5) will be included in the Gainsborough CallConnect area.
All are welcome to use the service regardless of age or status. You can use the service as frequently as required for anything from shopping or travelling to work or school, to a social event or medical appointment. Contact the booking centre to register and find out how CallConnect can help you.
When requesting a bus journey, have your membership number and journey details ready. You can also submit your travel requests online. You can make a booking up to seven days in advance and on the same day with a minimum of one hour’s notice.
All bookings are subject to availability.
Designated CallConnect stops are not always traditional bus stops. Please ask a member of the CallConnect team to find out the location of your nearest pick-up point.
A pick-up closer to home may also be available if you have limited mobility, a disability or live in an isolated location. Please ask CallConnect for more details.
The vehicles are fitted with low-floor steps and tail-lifts to ensure they are as easy as possible for everyone to use. For wheelchair passengers, CallConnect can accommodate one fixed wheelchair per bus. Passengers wishing to travel in their wheelchair must inform us of the make and model to ensure it meets the safety standard of being impact-tested.
Travel in a wheelchair is subject to availability and approval.
The CallConnect service has the right to refuse wheelchairs if they do not meet safety standards. In the interest of safety, CallConnect may need to inspect wheelchairs.
Please make sure you have your membership number ready as this will help to find your details and book your journey more efficiently. If you haven’t got a membership number then you first need to register with the CallConnect service.
Make a note of your journey date and time and be aware that CallConnect buses can arrive up to ten minutes after the time given.
If you no longer need your journey please contact the CallConnect team and let them know as soon as possible. CallConnect is a publically funded service and need to accommodate as many passengers as we can. CallConnect reserve the right to exclude passengers who continually do not turn up for booked journey or who cancel with very short notice.
Please be at your pick up point waiting for the bus at the time you were given. If you have a home pick up arranged, please be ready outside as our drivers have very busy schedules and may not be able to wait for you.
When you want to make a booking, simply call or go online and state your journey requirements, you will need to give the day and times you require, number of passengers and a pick up location and destination.
Your journey times (subject to availability) will be confirmed. If your required times are unavailable then you will be offered the nearest available.
Go to your pick up point on the day and time you were given, but remember the CallConnect bus could be up to ten minutes later than the time you were given when you booked.
Get on the CallConnect bus and pay your fare or show your concessionary pass.
The amount you pay to travel depends on your journey. Each service area is divided into zones – the further you travel, the more you pay.
Children aged between five and 15 pay half the adult fare and children under five travel free with an accompanying adult. Our drivers can give change, however, they may not be able to accept large notes of £10 or above for single or return tickets.
You can use your North Lincolnshire concessionary bus pass on CallConnect at any time. Passes issued outside of North Lincolnshire are accepted after 9.30am on Monday to Friday and all day Saturday.
If you pay for your bus ticket and travel regularly, you may want to consider buying a CallConnect Saver ticket. Buy them from your driver and then each time you travel, you will save money. For details, contact the booking centre.
CallConnect booking centre and helpline:
Monday to Friday: 8am to 6pm
Saturday: 8.30am to 5pm
Same day bookings, cancellations and operating information:
Monday to Friday: 7am to 7pm
Saturday: 8am to 6pm