Pedestrian crossings

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Pedestrian crossings will be put in at sites that meet our assessment criteria to improve safety and encourage people to walk.

Report a problem with pedestrian crossing lights

You can report a problem using our online form

Request a new pedestrian crossing

We get many requests for new crossings. Each request is assessed and the site surveyed to see if it meets the national criteria. There are only enough resources to put them in the areas with the most need and so the list has to be prioritised.

The main factors are the number of people crossing and the amount of traffic passing the site. Other factors built into the survey include the number of road casualties near the site and local features such as hospitals, schools and shops.

Research has shown that putting crossings in where there are higher levels of pedestrian casualties will improve safety, however putting a new crossing at a site with low pedestrian casualties can actually make things worse by increasing the chance of pedestrian/vehicle conflict.

If you think a new pedestrian crossing is needed please contact us.


What type of pedestrian crossings do we use?

Puffin Crossings (pedestrian user friendly intelligent crossing)

Puffin crossings are an updated version of pelican crossing and look similar. One of the main differences is that the red and green are just above the WAIT box and not on the other side of the road. Pedestrians should press the button on the box and wait until the lights change. Sensors detect a pedestrian waiting and keep traffic stopped until all pedestrians have crossed the road before changing back again. Puffins don’t have a flashing green man or flashing amber light phase.

Pelican Crossing (pedestrian light controlled crossing)

Pelican crossings are controlled by a pedestrian pressing the button on the WAIT box and waiting until the green man lights up and traffic has stopped. Sometimes there is a bleeper to help blind or partially sighted people know when it is safe to cross. There may also be a rotating knob under the WAIT box, which turns when the green man shows. Puffin crossings are now installed rather than pelican crossings as they give a better facility for pedestrians.

This crossing has black and white stripes (like a zebra) with orange flashing beacons at each end. A zebra crossing gives pedestrians the right of way once their foot is on the crossing. However pedestrians must make sure traffic has stopped before stepping onto the road and keep looking and listening as they cross. Many people ask for zebra crossings to be changed into puffin crossings, thinking they are safer. Recent studies have shown the safety record is similar for both types of crossing and in some cases zebra crossings are safer.

Toucan Crossings (two can cross)

These crossings are provided for pedestrians and cyclists, usually at sites where cycle routes cross busy roads. They are similar to a puffin crossing and are operated by a button on the WAIT box. There is a red and green cycle signal as well as a red and green man. Cyclists don’t have to get off to use this crossing. Toucans also have sensors to detect people waiting use the crossing and there is no flashing green man/cycle signal. Drivers must wait until they get a green light before moving.

Pedestrian Refuges

In some locations, where a pedestrian crossing cannot be justified, a pedestrian refuge (traffic island) may be put in. They narrow the road for traffic and pedestrians can cross the road in two halves with a safe place to wait in the middle. Pedestrians should cross with care as drivers have priority at these crossings.


Customer Contact Centre

01724 297000

Traffic Team
Transport, Highways and Environment
8 – 9 Billet Lane
Normanby Enterprise Park
DN15 9YH

Monday to Thursday: 8.30am to 4.45pm

Friday: 8.30am to 4pm