To follow any changes to this service, visit the Council Service Updates page.
JustGo North Lincs is an on-demand bus service operating for people travelling in North Lincolnshire. You book and pay directly from your smartphone through the JustGo North Lincs mobile app and, using the latest technology, track the bus in real-time to the meeting point of choice.
For bus pass applications please make an appointment. For the hire of scooters and wheelchairs please book in
advance on 01724 297000. This will help to ensure social distancing requirements are met.
Check if you are eligible for a bus pass by visiting our dedicated eligibility page.
You must be a resident of North Lincolnshire if you wish to apply for a North Lincolnshire pass.
Please note that children under five do not qualify for a bus pass.
No photograph is required as this is taken when you apply.
There is no charge for a bus pass on first application or renewals of expired cards. Other requests for replacements are subject to a charge of £10. Your bus pass will be sent via the postal service and will take about a week.
You will need to bring proof of your eligibility with you when you apply. Some applications may take longer if your supporting evidence is not sufficient.
Please note that you will not receive your new pass automatically, you will need to contact us to renew it.
You can renew your pass up to a month before it expires.
We cannot renew a pass which has been issued by a different authority. If you are now a resident of North Lincolnshire you will need to apply for a North Lincolnshire pass. (See information below; where to apply)
If your address has changed you must tell the officer this before your pass is renewed.
If you have an elderly pass that is due to expire, as long as you are happy with your photo, you can renew your pass by:
If you would like a new photograph then you need to go to your Information, Advice and Guidance centre, or Shopmobility in Scunthorpe, for them to take a new photo and to re-issue your pass.
There is no charge for a bus pass on first application or renewals of expired cards. Other requests for replacements are subject to a charge of £10.
If your address has changed you must tell the officer this before your pass is renewed.
Disability passes can only be re-issued on proof of continuing eligibility. You will need to take proof to your nearest Information, Advice and Guidance centre or the Shopmobility office in Scunthorpe for them to renew your pass.
The following proofs of eligibility can be used to renew your pass:
If you don’t have any of the above then you can check our eligibility pages for further information on how you might qualify for a pass.
There is no charge for a bus pass on first application or renewals of expired cards. Other requests for replacements are subject to a charge of £10.
You can apply for or renew a bus pass at of the following places:
Located in Fenton Street, Scunthorpe (on the ground floor of the Parishes multi-storey car park – near the bus station).
The Shopmobility office will be open from Monday 15 June 2020. For bus pass applications
please make an appointment. For for the hire of scooters and wheelchairs please book in
advance on 01724 297000. This will help to ensure social distancing requirements are met.
Located at Ashby Turn, Ashby High Street, Scunthorpe (within the library).
Please call for an appointment on 01724 296832
Our Barton office is now located in Baysgarth Leisure Centre on Brigg Road.
Please call for an appointment on 01724 296808
Located in The Angel, Market Place, Brigg.
Please call for an appointment on 01724 296776
Please call for an appointment on 01724 296850
Located in Chapel Street, Epworth.
Please call for an appointment on 01724 296870
There are a number of bus services which operate throughout North Lincolnshire.
You can view the next buses from your location using our map:
Please be aware that there have been some timetable changes to Hornsbys services, please check Traveline before travelling.
Alternatively, you can plan a journey using the Traveline website:
You can also access bus times by text using the identification code for the relevant bus stop (all start with SCU) or by texting ‘traveline’ to 84268 for times of next departures from any stop sent to your mobile browser.
Download the Stagecoach app for iOS or Android.
Download the EYMS app for iOS or Android.
Hornsbys information can be found on Hornsbys website or follow them on Facebook @Hornsbys Bus and Coach
Timetables can also be picked up from Scunthorpe bus station and from bus operators.
Please check with the bus operators before travelling as
First South Yorkshire 0345 646 0707
Hornsbys 01724 282255, follow us on Facebook
Stagecoach website 0345 605 0 605 – General enquiries
Isle (no website address) 01427 728227
From Tuesday 25 August the 291 service will be running a limited service on Tuesdays and Fridays
The Isle service 399 will be operating on a Saturday from 17 April 2021 as well as Monday to Friday.
Please be aware that the following services have been replaced with alternative services:
Your North Lincolnshire concessionary fare pass is valid on all local registered bus services in both North Lincolnshire and the rest of England.
In North Lincolnshire you can use your pass at any time of the day. You can also catch a bus from anywhere in North Lincolnshire and travel to surrounding areas. However, if you get off this bus and it is outside North Lincolnshire, then you cannot use your pass to travel again until after 9.30am and before 11pm on a Monday to Friday.
Example: If you get a bus from Scunthorpe to Hull at 7.35am you would arrive at Hull interchange at 8.22am. You would have to pay the fare if you then travelled on another bus before 9.30am.
You can use your pass anytime in any area of England on a Saturday, Sunday or Bank Holiday.
You cannot use your pass on National Express Coaches, national trains, London Underground services, trams or ferries.
Your North Lincolnshire pass is only valid for use on local trains. These are Scunthorpe to Grimsby/Cleethorpes and Barnetby to Gainsborough or Lincoln and any stations in between. Your journey must start or end within North Lincolnshire.
A pass with a one train symbol allows a reduction in standard class travel on local trains.
A pass with two train symbols allows free travel in standard class on local trains.
Elderly passes are issued with a one train symbol only. A two train pass may be issued for limited disabilities.
If you require any further information please contact public transport, your Local Link or the Shopmobility office when you make your bus pass application.
A pass with the ‘+C’ companion element allows the companion a reduction in standard class travel on local trains regardless of whether the pass holder has one or two train symbols.
We are responsible for the provision of bus infrastructure in North Lincolnshire and a programme of improvements has seen changes made to stops throughout the area.
One of these improvement measures is the raising of kerbing to make it easier for those with a disability or parents with pushchairs to get on and off. Other improvements include installing a pole, green sleeve, flag and case to bus stops.
Most stops are installed where it has been custom and practice for the bus to stop. Sometimes this isn’t always the safest place. When a stop is being upgraded, consultation takes place with local residents, the operator, the public transport department and the police.
If objections are received then alternatives will be looked at, however it may be that the site chosen is the only safe and convenient place.
Damage to the shelters – for example, broken panes, graffiti or structural damage – costs the council thousands of pounds a year.
Replacing glass with Perspex is one option, but Perspex isn’t as durable as glass. Graffiti on Perspex is harder to remove and so can eventually lead to more costs.
Some of the shelters installed have end panels, these are usually for extremely exposed areas. Smoking is not allowed in enclosed shelters.
Please contact us with a description of the damage and the location of the bus stop or shelter.
Reports of damaged bus shelters are passed to the contractor for repair. These are then programmed to be dealt with in batches as this is more cost effective than dealing with repairs on an individual basis. Therefore it could take a few weeks for bus shelters to be repaired.
Please report damage to shelters or stops to the customer contact centre on 01724 297000 or email public.transport@northlincs.gov.uk.
Fares are set by the operator. If you require fare information then please contact the operator directly.
If you have a comment, query or complaint regarding a bus service, bus stop or shelter then please contact the Public Transport Department on public.transport@northlincs.gov.uk or call 01724 297000.
We will try to resolve any issues you may have but you may be asked to contact the bus operator directly.
If you feel that your complaint is not being dealt with satisfactorily then you may also contact the non-profit organisation, Bus Users UK.
A number of important changes were introduced to the Bus Service Operators Grant 2014 [PDF, 45Kb] from 1 January 2014. This council received the payments for all bus operators who run a subsidised bus route service in North Lincolnshire.
A proportion of the payment continues to be paid directly to bus operators from the Department for Transport (DFT). The rest of the grant is used to maintain the current level of subsidised bus routes in North Lincolnshire.
Subsidised routes are those which could not economically operate without support.
As part of the grant conditions, North Lincolnshire Council is required to report on how they have made use of these funds by completing a short survey issued by the DFT, details of which can be found in the Devolved BSOG Grant Annual Outputs report 2019 [PDF, 32Kb].
Full details of the methodology used can be found in the document.
The council is required to implement a travel concession scheme for the elderly and people with certain disabilities. As part of the scheme, we reimburse bus operators for carrying concessionary passengers.
The current scheme [PDF 72.1Kb] came into effect on 1 April 2018.