What is Connect2 North Lincs?
Connect2 North Lincolnshire is an on-demand bus service operating for people travelling in North Lincolnshire. Passengers book and pay directly from their smartphone through the Connect2 mobile app and can track the bus in real time. In addition, booking can be done via the DRT call centre on 01724 297777. It connects people to places around North Lincolnshire or in/out of Scunthorpe, with fares from £2.00 for Young People and £2.50 for adults. Rides can be booked 7 days in advance via the app or by phone.
How is Connect2 different from JustGo?
Connect2 is introducing new software to improve efficiency and optimise route planning where possible. The service will also benefit from brand new buses, helping to improve reliability. A new team of local people will be working in the North Lincs Council call centre and provide customer support.
How do I register?
You can register by downloading the App or calling the Call Centre on 01724 297777. The call centre can give advice or you can seek support through your local Community Hub.
Do I need to register if I am already registered with JustGo?
Yes you will need to re-register. This is a new App and you will need to register on the new Connect2 App.
How soon can I register?
As soon as the App is live on Friday 24 April, or you can call the Call Centre on this day if you have any problems with the App. If you need to travel in the first week of switchover you can call the dedicated call centre and talk to a customer service agent.
How do I book?
You book on the new Connect2 mobile or web app or via the Call Centre on 01724 297777.
How do I withdraw monies from my JustGo wallet?
If you have monies remaining in a JustGo wallet, please contact support@liftango.com, who will be able to provide further advice.
Will it still be the same drivers on the bus?
The same drivers previously operating on JustGo will continue to provide the service.
Why has the booking window been changed to 7 days?
You can book your travel 7 days in advance, we have learnt that a longer booking window led to last minute cancellations as people block booked and then were a no show. This will improve fair access and reduce poor utilisation and lack of availability days, enabling more customers to make use of the service.
How do I pay?
You can pay on the App or pay on the bus (only when prebooked)
Do I need to open a “wallet” to pay for my ride?
No, you can pay through the app or on the bus.
How do I cancel my ride?
You can cancel your ride via the app or by contacting the Connect2 call centre. Cancellations made at least 30 minutes before your journey will receive a full refund. If you cancel with less than 30 minutes notice, the fare will be charged, and no refund will be issued.
Can I add someone else to my ride booking after I have booked?
No. An additional booking will be required if someone else wishes to take the same journey. You can book for up to 6 places and pay for them on the app prior to travel.
I’m worried about using the App – what do I do if I can’t download it?
Drop-in sessions will be arranged to support residents needing help or you can seek advice through the Council’s Community Hubs. Bookings can also be made by contacting the Connect2 call centre, available Monday to Saturday on 01724 297777.
Can I book for someone else?
Yes, you can book for some else however there are age restrictions. Under 10s must be accompanied by someone over the age of 13.
Where can I get help to download and use the App?
There is an online tutorial on how to use the App. A link will be added. Please contact the Connect2 call centre Monday-Saturday on 01724 29777 or seek advice through the Council’s Community Hub who will put you in touch or assist where possible.
