Bus services and information

What is Connect2 North Lincs?

Connect2 North Lincolnshire is an on-demand bus service operating for people travelling in North Lincolnshire. It connects people to places around North Lincolnshire, including in and out of Scunthorpe, where applicable, with fares from £2.00 for young people and from £2.50 for adults. You can book and pay directly from your smartphone through the Connect2 mobile app and track the bus in real time. In addition, you can book through the DRT call centre on 01724 297777. Journeys can be booked on the day of travel, or 7 days in advance, via the app or by phone.

How is Connect2 different from JustGo?

Connect2 has introduced new software to improve efficiency and optimise route planning where possible. The service also benefits from brand new buses, helping to improve reliability. A new team of local people are working in the North Lincolnshire Council call centre who will take bookings and provide customer support.

How do I register?

You can register by downloading the App or calling the Call Centre on 01724 297777. The call centre can give you advice on downloading the app, or you can seek support through your local Community Hub.

Do I need to register with Connect2 if I am already registered with JustGo?

Yes, you will need to re-register. This is a new app and you will need to register on the new Connect2 app.

How do I book?

You book on the new Connect2 mobile or web app or via the Call Centre on 01724 297777.

How do I pay?

You can pay on the App or pay on the bus (only when prebooked)

Do I need to open a “wallet” to pay for my ride?

No, you can pay through the app or on the bus.

Can I add someone else to my ride booking after I have booked?

No. An additional booking will be required if someone else wishes to make the same journey. You can book for up to 6 places and pay for them on the app prior to travel.

Can I book for someone else?

Yes, you can book for some else however there are age restrictions. Under 10s must be accompanied by someone over the age of 13.

How do I cancel my ride?

You can cancel your ride via the app or by contacting the Connect2 call centre. Cancellations made at least 30 minutes before your journey will receive a full refund. If you cancel with less than 30 minutes notice, the fare will be charged, and no refund will be issued.

Where can I get help to download and use the App?

There is an online tutorial on how to use the App. A link will be added. Please contact the Connect2 call centre Monday-Saturday on 01724 29777 or seek advice through the Council’s Community Hub who will put you in touch or assist where possible.

How do I withdraw monies from my JustGo wallet?

If you have monies remaining in a JustGo wallet, please contact busline@eastyorkshirebuses.co.uk, who will be able to provide further advice.

Where can I travel?

Connect2 operates across North Lincolnshire and provides travel options where there are no regular bus services. There are travel zones and some restrictions on how far you can travel on one journey.

Are there limits to where I can travel?

Yes, there are limits Connect2 is not designed to take traffic from the main network route so if there is a commercial bus service in your area close to the time of travel the app will advise that you cannot book this. Travel within Scunthorpe zone is not permitted due to the very frequent bus services already available.

Can I travel across zones?

No, you cannot travel across zones in one booking. You would need to make another booking.

When can I travel?

• Monday to Friday: 7am–7pm
• Saturday: 8am–6pm
• No service on Sundays or public holidays
• Bookings can be made anytime via the app. Phone lines are open 8am-5pm Monday-Saturday.

I live outside the Connect2 area. What can I do?

You must make your own way to the nearest meeting point inside the operating zone.

How accessible is Connect2 North Lincs?

The Connect2 buses have wheelchair spaces that can be booked and drivers are trained to offer support. Assistance dogs are welcome. You can request a collection from the kerbside of your property if you are eligible, please speak to the call centre for further advice.

Please note that if you are unable to transfer from your wheelchair to a seat and will remain in it for the journey, your wheelchair must meet our safety requirements.

If your wheelchair does not have the correct anchor points (usually marked with a hook symbol), we may be unable to transport you unless you are able to transfer to a seat.

How do I book?

Via the Connect2 North Lincs app (Google Play/Apple App Store), by phone on 01724 297777 or via the dedicated web app which will be published here on the 24 April.

Can I request a ride with multiple stops?

No. Multiple stops cannot be added to keep rides efficient.

When can I book?

Up to 7 days in advance and up to the day of travel. Booking at least one hour ahead is recommended.

Can I repeat my rides?

Yes. You can block book repeat rides for up to 7 days only.

Can I do group bookings?

Yes you can book for up to 6 people.

What is a virtual bus stop?

A virtual bus stop can be a short walk from your location. Hundreds exist across North Lincolnshire, most are not marked bus stops. Please contact the Call Centre for your nearest location.

What if my virtual bus stop isn’t suitable?

Contact Connect2 call centre on 01724 297777 or email connect2@northlincs.gov.uk and they can investigate and may adjust the virtual bus stop.

What if no ride is available?

The app (or phone operator) will suggest earlier or later times.

Will I receive a booking confirmation?

Yes, immediately in the app, with estimated times. Final pickup time is confirmed 30 minutes before. Phone bookings receive text/email if provided.

Will I get a receipt?

Yes, automatically by email after payment.

How can I be sure I’m boarding the correct bus?

Your confirmation shows a bus letter (A–E) and driver name. The bus displays the same letter.

What happens if I don’t show up?

You will be charged in full. Frequent no-shows may lead to account suspension.

What if my bus is late?

You can track arrival time in the app. Delays may occur due to circumstances beyond the driver’s control. You can also contact the Connect2 call centre on 01724 297777.

Will I be contacted if my bus is cancelled at short notice

You will be advised if your bus is cancelled as soon as the Call Centre is made aware.

What if my bus doesn’t turn up?

Please contact the Connect2 call centre on 01724 297777.

How much does it cost?

Fares depend on distance.

• Adult singles start from £2.50
• Under 19 fares are available, starting from £2.00
• Concessionary pass holders travel free (however you must register your pass in the app or show it when boarding).

How do I pay?

By debit/credit card in the app or on bus.

What will my bus look like?

Blue Fiat Ducatos with Connect2 branding and a letter matching your booking.

What facilities are on board?

Comfortable seating, seatbelts, wheelchair space with ramp.

Can children travel?

Yes.

• Under 10: must travel with someone aged over 13 years
• Age 10+: may travel independently
• Booster seats are available
• App booking is recommended for unaccompanied children (however you must be 13+ to have an account).

Can I book a trip for my child?

Yes, either travelling with them or booking on their behalf.

Can I board with a buggy or pram?

Yes, but you may need to fold it to keep the wheelchair space free. Gangways must remain clear.

Can I bring bikes, e-scooters, or mobility scooters?

No, there is not enough space. However vehicles is wheelchair accessible.

Mobility scooters can be hired via Shopmobility at Scunthorpe St Johns Market for shopping within the town centre.

What if I left something on the bus?

Contact Connect2 by email or phone, they will try to reunite you with your item.

How can I provide feedback?

Through the app, by phone, email, live chat, or social media. Ride ratings are requested after each trip.

Although circumstances can change – frequent cancellations or no-shows may result in account suspension.

Help make everyone’s ride enjoyable

Customers should:

• Have a valid booking
• Wear seatbelts
• Stay seated
• Avoid distracting the driver
• Avoid hot food/drinks
• Take rubbish with them

Customers must not:

• Damage the bus
• Smoke, drink alcohol, or take drugs
• Behave offensively
• Interfere with others’ comfort or safety

Can I travel with animals?

Assistance dogs are always welcome. With discretion – other dogs/small animals allowed—only one at a time and must be well behaved. Please follow driver instructions.

What if I want to make a complaint

If you wish to make a complaint, please do so initially through call centre or by emailing Connect2@northlincs.gov.uk. If not resolved this will be escalated to the Council’s Complaint procedure.

Connect2 is provided by East Yorkshire Buses on behalf of North Lincolnshire Council. Please read the East Yorkshire Buses conditions of carriage.