What does putting people at the centre mean?

Local people and commissioners have strong relationships and work together to meet people’s aspirations for the future and shape the local direction.

How do we do this?

Seek to bring the principles of:

• ‘We asked’ – what health and wellbeing services would be needed?
• ‘You said’ – Feedback from local people using effective methods that works for them
• ‘We did’ – Tell local people what has happened so far.

What have we done so far?

‘We asked’

• What people thought about living in a care home
• Involved the ‘Thinkers Group’ (people with a learning disability) in reviewing an easy read version of the Market Position Statement 2014 [PDF, 2Mb]
• People and carers attended two ‘all Means All’ events with a focus on transforming complex care
• What is it like for people receiving floating support services
• Carers to be directly involved in the development of an All Age Carers Commissioning Strategy.

‘You said’

• The views of people about residential care came under the following themes: Information, Partnerships, Person Centred, Rehab and Reablement, Short Stays and Communities
• People with a learning disability give feedback on an easy read version of the Transforming Complex Care Market Position Statement
• Great news about new housing developments and more specialist housing is needed plus other celebrations, improvements needed and ideas for action
• Most people who were asked about floating support were positive about updating of the service
• Carers welcomed the plan to involve them more and told us what difference the plan would make (6 outcome statements)

‘We did’

• Published a review of Residential Care Homes in North Lincolnshire during 2013/14 [PDF, 1 Mb]
• Made several changes to the easy read version of the Transforming Complex Care Market Position Statement
• Ongoing involvement of the Learning Disability Partnership and passed key messages to providers of services
• Co-produced and published an All Age Carers Commissioning Strategy 2015-2020 [PDF, 914Kb]

North Lincolnshire Council carried out a Residential Care Review Report 2013-2015 [PDF, 326 Kb].

The report summarises the finding of the review. The aims of the review were to understand the current care home market, individual expectations for the future, national influences and levels of need.

We want to ensure that we have:

• the right care and services
• at the right time
• in the right place
• now and in the future