What is the Family Information Service?

To follow any changes to this service, visit the Council Service Updates page.

We offer free confidential advice on a range of children and family issues.

Our aim is to provide an efficient, accessible information service to support parents, carers and families in North Lincolnshire.

To achieve this we want to:

  • help parents and carers make informed decisions about where to access quality childcare
  • offer an enhanced childcare brokerage service
  • give advice on obtaining help with childcare fees
  • provide information on activities for children and young people
  • provide information on services offering support to families
  • signpost to national services.

We have a range of information that supports parents/carers, families and professionals. The information that we hold includes:

  • contact details of childcare providers
  • how to choose quality childcare
  • paying for childcare
  • statistical data on the childcare sector
  • family service directory
  • parenting/family support
  • play, sports and recreation
  • bullying
  • any other question that is asked of us!

We strive to give all of our customers a service which is confidential, impartial and based on mutual trust and respect.

You can expect all of our staff to:

  • be friendly and polite
  • be professional and act with integrity
  • respect you and your wishes
  • help and support you to find the information you need
  • provide high quality, accurate information
  • be sensitive to your faith, cultural and family background
  • keep you informed on our progress if we cannot answer your question immediately
  • protect your information and respect your privacy
  • listen to your concerns
  • do all we can to help you break down any barriers you are facing
  • answer your questions in a way you can understand
  • to be accurate and clear in the information you give to us
  • to respect our staff
  • to accept that we will not tolerate rude or abusive behaviour

If for any reason you are not satisfied with the service you have received from our service then you have the right to make a complaint. Please read our complaints procedure.