Supporting the most vulnerable people

For general guidance visit Coronavirus (COVID-19) information, advice and guidance.

To follow any changes to this service, visit the Council Service Updates page.

The council is working with communities across the area to enable the delivery of food, essential medicine and social contact to vulnerable people who live alone and do not have family, friends or neighbours for assistance.

To make us aware of your circumstances or on behalf of someone else, please register using the form below.

If you cannot complete the form online, you can call the contact centre on 01724 297000 between 8am to 8pm, seven days a week and select option “0” for Covid-19 related support.

If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), you can register with central government for additional support.

You may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician. If this has not happened, contact your GP or clinician after you register with this service.

It may take time for any support offered through this service to arrive. Wherever possible you should continue to rely on friends, family and wider support to help you meet your needs.

If you have received a letter, or someone you care for has, you can register using the button immediately below here.

If you have a query about council services during this time, please make use of online guidance first and if you don’t find the information or support you need, complete the coronavirus support form.  Please only use our contact centre number if you really have to. This will help staff to prioritise supporting our most vulnerable residents and allocate your request.

01724 297000

Monday to Friday, 8am to 8pm

Saturday 6 June and Sunday 7 June, 9am to 6pm