In line with advice and current measures taken by the Government to limit the spread of Coronavirus, the licensing offices have closed to the general public. All face-to-face appointments and drop-in sessions are cancelled until further notice. You may still contact the Technical Hub with any licensing enquiries by calling 01724 297750 or by email at email@example.com
We have published Coronavirus advice for hackney carriage and private hire licensees [PDF, 69KB] for managing Coronavirus, including links to guidance for both operators and passengers.
From 15 June, we are phasing out extensions for driver applications with a revised renewal application process [PDF, 80KB]. Drivers with an expiring licence are now required to submit a renewal application. Drivers will now be issued short-term extensions only to permit an application and DBS check to be completed.
Applications and supporting documents may be submitted by email or post. Payment can be made via BACS, cheque or over the phone by calling 01724 297750. We will also be arranging DBS applications remotely by video call.
Please note we are not currently able to determine applications for new drivers.
If your DVLA driving licence or right to work was also due to expire, we will still require evidence this has been renewed before licences may be extended. If you have received renewed documentation, we will review this remotely. Please submit a scanned copy or photo of the document to us by email. You will then be invited to a video call to present your original document.
We are continuously reviewing the situation and will adjust accordingly should the situation change.
Please refer to national guidance to ensure whether you are legally allowed to operate your business during the crisis, or if you are entitled to financial support.
Who needs to apply for a licence?
Any person who carries passengers for hire and reward needs to apply for a taxi driver licence to drive licensed vehicles.
There are two types of licensed vehicles. You may apply to drive both types of vehicle.
- Hackney carriage vehicles – these vehicles can be hailed and ply for hire on approved taxi ranks
- Private hire vehicles – these vehicles may only carry out pre-booked journeys booked through a licensed operator
Licensed drivers will be required to carry vulnerable adults and/or children in their vehicles. The council will not licence anyone to drive a hackney carriage or private hire vehicle unless it is satisfied that they are a fit and proper person. In considering the fit and proper test, applicants will be required to complete the following:
- Complete an Enhanced Disclosure and Barring Service (DBS) check
- Provide a Certificate of Good Conduct, or similar foreign criminality check, from each country they have been resident in outside of the UK
- Provide a photograph endorsed as a true likeness by someone who has known them for at least three years
- Provide a medical certificate obtained from the applicant’s own GP or in consultation with their medical history
- Have a DVLA licence or other relevant full licence which must have been held for at least 12 months
- Pass the relevant parts of the Knowledge Test – Refer to the Knowledge Test Study Guide [PDF, 767 KB] for further information.
- Take a Driver Assessment Test [PDF, 235 KB] for hackney carriage and/or private hire vehicle drivers in some circumstances – Refer to the Taxi Licensing Policy [PDF, 2 MB]
- Attend a Safeguarding & CSE Awareness course conducted by Licensing.
- Provide evidence of right to work in the UK.
- Provide evidence they can converse, read and write in English.
Full details regarding any of the above criteria may be found in the Taxi Licensing Policy [PDF, 2MB].
We will conduct checks with the DVLA on all people who apply to be a licensed driver. This is to ensure that their DVLA driving licence is valid and any relevant endorsements on the licence may be reviewed. The paper counterpart to the photo card driving licence is no longer valid, nor issued, by the DVLA as of 8 June 2015.
Your driving summary is available on the DVLA website. You can use this service to create a licence ‘check code’ to share your driving record with us.
The ‘check code’ will give us the authority to check on your DVLA licence:
- The types of vehicles you can drive
- Any penalty points or disqualifications you have
- The last eight characters of your driving licence number
This code is a single-use code that expires after 21 days – please make sure you get it when you submit your application. Please note this code is case-sensitive; ensure you clearly indicate lower case and capital letters when providing the code.
Consent for DBS Data Processing
When completing your application form you will need to sign to say you have read the policy and understand how the Disclosure Barring Service will process your personal data. Please note that without this consent your application can not be processed.
Application forms for hackney carriage and private hire vehicle driver’s licences can be downloaded: