Test and Trace support payment

To follow any changes to this service, visit the Council Service Updates page.

Support available for people told to self-isolate

As part of the Government’s plan to support families when they self-isolate a payment of £500 is now available.

People on low-incomes who have been told to self-isolate by NHS Test & Trace can now apply to North Lincolnshire Council for £500.

You are not eligible for this payment if you are unable to work because you are looking after children who have been sent home from school to self-isolate.

To be eligible for the Test and Trace Support Payment, you must meet all the following criteria:

  • have been asked to self-isolate by NHS Test and Trace from 28 September onwards, either because you’ve tested positive for Coronavirus, or have recently been in close contact with someone who has tested positive
  • be employed or self-employed
  • not on furlough in the week before you were asked to self-isolate
  • be unable to work from home and will lose income as a result
  • be currently receiving any of the below benefits –
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Jobseeker’s Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit.

If you are not claiming benefits but meet the other criteria and are on a low income, please complete the form and we will consider your application for payment from our discretionary fund. Please note: in relation to the discretionary fund you must have a weekly income of no more than £375 before deductions or a monthly income of no more than £1612.52 before deductions.


Test and Trace ID number: We cannot make a support payment unless you have been contacted by NHS Test and Trace, been told to self-isolate and have been given a valid Test and Trace ID. All ID numbers are verified via the NHS Test and Trace eligibility checker. When you are contacted by NHS Test and Trace you must ask them for this information or we will not be able to verify that you are self-isolating and you will not receive payment. We cannot make a payment if you have only received an App notification.

If you have a problem completing the application then call 01724 297000.

You must submit supporting evidence to confirm your eligibility:

  • your NHS Test and Trace (this will include a Unique ID number – 8 digits) asking  you to self-isolate
  • evidence of your employment and that you have reduced income as a result of self-isolation
  • that you are unable to work from home
  • if you are self-employed, proof of your trading income and that your business delivers services which cannot be undertaken without social contact
  • a copy of your latest bank statement, which shows your name, address, bank sort code and account number.

If your application is successful, you will be paid by BACS directly into your bank account. If you are overdrawn, you can use the first right of appropriation on money being paid into your account. You should contact your bank about how you do this.

Contact us

Customer Contact Centre

01724 297000