Direct payment to your landlord
We usually pay your Housing Benefit direct to you. This page gives a brief summary of the information we use to decide whether Housing Benefit can be paid direct to your landlord.
You must provide us with evidence of exceptional circumstances to show that you cannot pay your rent yourself.
The following are a few examples of circumstances where we may consider paying your landlord direct.
This is not a complete list. If you think that you will have problems paying your rent, please contact us immediately.
Our decision will be based on the evidence you provide. So the more evidence and information we have, the easier it will be for us to make a decision.
Evidence you need to provide
Type of evidence
|You have a learning disability||Written evidence from care workers, a GP, social services, a hospital or similar|
|You have a medical condition such as dementia or a terminal illness||Written evidence from care workers, a GP, social services, a hospital or similar|
|You cannot read or speak English||Written evidence from support organisations|
|You have a recognised addiction such as to a drug, alcohol or gambling||Written evidence from support organisations, a GP, social services, a hospital or similar|
|You are fleeing domestic violence, leaving care or leaving prison||Written evidence from support organisations, a probationary officer or social services|
|You have severe debt problems or a county court judgement against you||A court order or evidence from help groups, solicitors, people you owe money to or similar|
|Your bank account is overdrawn||
|You are bankrupt||A copy of the court order|
|You cannot open a bank account||
|You are receiving help from a homeless charity or our homeless section||
- If your Landlord has made it a condition of your Tenancy, and
- Where your rent is set at, or reduced to, the Local Housing Allowance rate for your household, or you can afford the rent (if it is higher than the Local Housing Allowance rate),
then we may be able to make payments direct to your landlord.