North Lincolnshire Council has published new Customer Service Standards which outline what residents can expect when they contact the council.
The new standards are shaped around four key customer service principles:
- To treat residents right
- To keep residents informed
- To make it easy for residents to contact us, and
- To get it right
The new Customer Service Standards apply across the council, and act as a framework to monitor how well we are doing.
Cllr Elaine Marper, the council’s cabinet member for Resident Engagement and Governance, welcomed the new standards. She said:
“Excellent engagement between the council, our residents and our communities is essential for realising our ambition to be the best council we can be.
“North Lincolnshire Council has changed a lot over the past couple of years, and our previous standards no longer reflect our ambitions.
“We’ve spoken to residents about what matters to them when it comes to customer service, and their feedback has helped shape our new standards. Our new approach will be consistent across the council, and we will be collecting feedback based on our customer service to make sure we’re meeting our commitments to our residents.”