Council services updates

Staff from across North Lincolnshire Council are working hard to keep people safe and well, protect the most vulnerable, enable community resilience and protect the economy in response to COVID-19.

Small acts of kindness such as picking up a prescription, getting some fresh produce or chatting on the phone can make the world of difference for people who are self-isolating. The council is working with volunteers and community groups to champion this groundswell of community spirit.

Many council services continue to be delivered while there is some disruption to other areas of the organisation in support of the social distancing and isolation advice.

If you have a query about council services during this time, please make use of online guidance first and if you do not find the information or support you need, complete the new coronavirus support form.

This will help staff to prioritise supporting our most vulnerable residents .

How some of our services are affected by Covid-19

If you are visiting council facilities as they reopen, Government guidelines mean we may ask you for contact details. This is to help the NHS Test and Trace service in the national effort to contain and prevent the spread of coronavirus.  This may lead to slight delays when entering and leaving facilities and we thank you for your patience.

Friday 17 July, 4.30pm

Updated information is available in our leaflet; Funerals in North Lincolnshire, minimising the risk of COVID-19 transmission.


Monday 13 July, 9.45am

The guidance on funerals has been updated to allow a modest number of close friends and family of the deceased to attend funerals whilst maintaining social distancing of two metres.

We have reviewed our risk assessment and the cap on  the numbers attending (both cremations and burials) is 20.

We will follow government guidance in collecting contact details for “Test and Trace”.


Tuesday 12 May, 10am

Help Project

The Help Project is a service that supports residents over the age of 50 who have experienced the loss of a loved one. The service, a partnership between the council, Age UK Lindsey and Citizens Advice North Lincolnshire, aims to prevent social isolation by creating a friendly support network. Read more about the Help Project in North Lincolnshire.


We understand this is a very difficult time for families and we will do all we can to support you. If you have any questions, please don’t hesitate to contact us on 01724 747555 or email at crematorium@northlincs.gov.uk.

Please be aware that the situation is ever evolving and guidance may need to be updated in line with government guidance as and when it is issued.

Wednesday 27 May, 10am

To help collections resume as efficiently as possible, people are asked to follow the guidance below.

People can help the refuse collectors by:

  • Putting bins out on scheduled collection days by 7am. Check your collection date.
  • Not over filling bins – the lid must be closed to stop garden waste spilling out.
  • Storing excess waste until the next collection.
  • Ensure that any compacted material is loosened before collection – if the waste is squashed down it could get stuck or make the bin too heavy for the lifting equipment, which may mean the bin cannot emptied.
  • Not putting bags of garden waste in or next to the bin. Bagged garden waste cannot be reprocessed.


Sunday 12 April, 9.30pm

Please think of your neighbours and avoid lighting bonfires during the COVID-19 pandemic.

Bonfire smoke can have a harmful effect on people with health problems such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis. It also causes significant problems for people suffering with coronavirus symptoms.

Tuesday 24 March, 2pm

  • The council are asking that residents who must visit the sites observe social distancing rules and remember that Government guidelines are that everyone stay at home unless their journey is essential. Residents are urged to use the sites only in exceptional circumstances, for example where they have excess general household waste to dispose of   Please respect the safety of the attendants by not asking for their help as they also need to comply with social distancing.
  • North Lincolnshire Council are working hard to maintain current site operating hours and waste logistics operations to ensure the sites continue to have enough capacity to receive waste. This may be compromised if the demand for this service continues at the current rate.
  • Ways in which garden waste can be reused include home composting – composting is a natural form of recycling garden and kitchen waste (for example, vegetable peelings), plants and leaves into a quality compost at virtually no cost to you. If you have a garden, you could turn this waste into compost rather than throwing it away. Further details on home composting, including the benefits and ‘how to’ can be found on our website.
  • Grass-cycling – Grass-cycling can help reduce the mess and strain of bagging up the cuttings, and actually improves your lawn. Leaving grass cuttings on your lawn helps grass to naturally breakdown valuable nutrients and moisture to the soil – making it grow greener, healthier and thicker. It also discourages weeds growing. More information on grass-cycling, including the best time to do it, can be found on our website.
  • We understand that not everyone will be able to home compost or grass-cycle, but this is where the community can help. Everyone is encouraged to be a good neighbour and help out others.
  • Domestic waste collections are continuing as normal. Please follow the government guidance on waste from possible cases and cleaning of areas where possible cases have been (including disposable cloths and tissues).

The Chancellor has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19. For more information please go to the Invest in North Lincolnshire website.

Business grant register

If you would like be contacted by the Invest in North Lincolnshire team when more information about grant support becomes available, please register your details.


Tuesday 7 April, 4.30pm

  • Business webinars – a chance to see changes, updates and the latest advice discussed, so it will be well worth businesses joining each webinar as the weeks progress, as there will no doubt be something new to learn. The webinars will be repeated at the same time every Wednesday for the rest of the month.  Mike Byrne, a Chartered Accountant, has been added to give a flavour of the key financial considering to make in light of COVID-19. It’s a well-balanced line up, and will cover:
    • A look at the government support and funding packages
    • A look at the financial considerations
    • A look at HR and workforce management
    • A look at business continuity and planning
    • A look at the measures and advice for the self-employed in particular

The 4 webinars can be viewed and booked via the #GrowMySME website

Tuesday 31 March, 9am

Friday 17 July

For ideas of things to do during the summer holiday, take a look at the Family Activities page. Lots of ideas to keep children entertained.


Friday 20 March, 2.25pm

Monday 23 March, 11am

The by-elections in the Ashby and Broughton & Appleby wards due to take place on Thursday 26 March have been postponed.

Friday 20 March, 6.10pm

The Cabinet meeting due to take place on Monday 23 March at 3pm has been postponed.

Monday 18 May, 9am

Council Tax reduction scam

Please be aware that there is a scam going around on email, allegedly from the Government and you are being asked to ‘claim’ your Council Tax reduction. Please do not click on the link. If you are entitled to a reduction, it will be applied to your bill automatically by the council, you do not need to apply for it. The Government has no involvement in issuing Council Tax reduction.


Wednesday 1 April, 4.30pm

Council Tax support for most in need

More than 5,000 residents who already receive council tax support will have an extra £150 taken off their bill, after North Lincolnshire Council received more than £1m from the Government to help the most in need.

Those recently out of work or who are receiving a reduced amount of pay will find more information on applying for Council Tax support on the Housing Benefit and Council Tax Support page.

Monday 1 June, 1pm

At this current time access to dental treatment is more limited and in most cases restricted to emergency cases and supporting some of our most vulnerable groups to access urgent or emergency dental care. With this in mind there has never been a better time to protect that smile and follow preventative dental and oral hygiene routines and considerations to maintain healthy teeth for all the family. Read more on the oral health page.

Thursday 18 June, 10am

Penny Spring, Director of Public Health reminds everyone to follow the Government’s guidelines as restrictions are eased. We must work together to stop COVID-19 and prevent local outbreaks.


Thursday 9 April, 3pm

Penny Spring, Director of Public Health reminds everyone to follow the Governments’ guidance on social distancing over the Easter holiday period.


Tuesday 24 March, 4.25pm

Latest update from Penny Spring, Director of Public Health:

“Yesterday the advice from the government in relation to the coronavirus (COVID-19) outbreak changed significantly. The clear messages – to reduce the spread of the virus and protect the most vulnerable in our communities – are as follows:

  • Only go outside for food, health reasons or essential work
  • Stay two metres away from other people
  • Wash your hands as soon as you get home

“By staying at home, you will be playing a vital role in reducing the spread of Covid-19 and significantly decreasing the pressure already placed on the NHS. 

“You will also be protecting the most vulnerable members of our community, who are already at risk. These people are strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least twelve weeks. A letter will have been, or will be sent, to all of these people. 

“Households with possible coronavirus symptoms should follow the strict measures in place and the guidance on the government’s website. This includes:

  • do not go to your GP, pharmacy or hospital
  • you do not need to contact NHS 111 to tell them you’re staying at home
  • testing for coronavirus is not needed if you’re staying at home

“As far as catching the virus goes, the message is once again very simple. If you show any of the most common symptoms – either a new continuous cough or a high temperature – you MUST stay at home. 

“You do not need to go to your GP, pharmacy or hospital. You do not need to contact the NHS to tell them you’re staying at home, and testing for coronavirus is not needed. 

“We’re fortunate to live in a time where communication is at its very best, so please make use of the technology available. Video calls and social media are an easy and useful way of keeping in touch with one another – although nothing beats simply picking up the phone to check on someone. 

“As a nation and as a community, this is could be the most difficult thing we have collectively faced for a generation. But by pulling together, looking out for one another and not being selfish we can beat this virus.”


Friday 20 March, 2.43pm

Penny Spring, Director of Public Health at North Lincolnshire Council, gives a brief update on the status of Covid-19 in North Lincolnshire.

Thursday 9 April, 1pm

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep children entertained. Ideas for the adults too.


Wednesday 1 April, 9am

All council-led events in North Lincolnshire have been cancelled or postponed until further notice.

Thursday 9 April, 1pm

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep children entertained.


Thursday 19 March, 4.18pm

North Lincolnshire Council is working closely with all childcare settings to ensure that there will be enough childcare available to meet the needs of parents. Please keep in contact with your existing childcare provider who will be able to advise you of their latest position. If you do not usually use childcare but now need it please contact the Family Information Service, who will be able to advise where places are available and help with costs of childcare. Please ensure that you use Ofsted registered childcare at this time to ensure a safe and supportive environment for your child.

Thursday 14 May, 11am

The Government have released two new guidance documents relating to the reopening of businesses.


Wednesday 25 March, 1pm

The government has published guidance for food businesses which may continue to open (such as takeaway services and supermarkets).

This includes information on:

  • Maintaining Social Distancing
  • Food Hygiene
  • Managing Employee Sickness

The full guidance can be found on the Government website.

Additional guidance is also provided by the Chartered Institute of Environmental Health (CIEH).

Friday 27 March, 2.30pm

During the coming weeks the council will be supporting communities through a range of financial measures to help businesses and individuals during the coronavirus crisis.

Unfortunately, criminals are using the crisis to scam people out of their money and personal information by requesting information by text message, e-mail or social media on the pretext that they are the council.

North Lincolnshire Council will never send you an unsolicited text message, e-mail or social media request to asking for your personal or financial information.

If you receive an unsolicited text message or an e-mail from North Lincolnshire Council asking you to provide personal or financial information….STOP…. It’s a scam.

For the latest information about how the council is providing financial support during the coronavirus pandemic please visit the information, advice and guidance page.

Further information on other Covid-19 fraud scams can be found on the Friends Against Scams website.

Friday 17 April, 11am

Take a look at the Family Activities page. There are lots of ideas for adults as well as children including photography, staying active, virtual museum tours and wildlife and nature.

Every Mind Matters has been set up by the NHS and has a lot of great information and advice about maintaining your mental health during the coronavirus pandemic.


Friday 27 March, 2.30pm

In accordance with national advice and guidance, all of our Information, Advice and Guidance centres are closed to allow members of staff to re-focus on helping the most vulnerable members of our community.  If you need support please contact us on customerservice@northlincs.gov.uk or 01724 297000.

Due to the COVID-19 pandemic, HomeLink North Lincolnshire will not be visiting for the foreseeable future. If you have already requested a visit, you do not need to do anything – you will be contacted via the telephone.

Friday 31 July

The following Leisure Centres have reopen and from 3 August, swimming facilities will open too.  Ancholme Leisure Centre, Axholme North Leisure Centre, Baysgarth Leisure Centre, Epworth Leisure Centre and The Pods.

We have been made aware that some customers are experiencing difficulties with our online booking system. We are working hard to resolve this as quickly as we can. In the meantime all activities can be booked by telephoning the leisure centres.

For information on how we are opening leisure centres safely, go to our Leisure Centre FAQ page

Group fitness and swimming pool timetables can be found on our website.


Tuesday 28 July

Get a discount with the Eat Out to Help Out Scheme

From 3 to 31 August, get a 50% discount when you eat in at restaurants that are registered with the Eat Out to Help Out Scheme.

Use the Eat Out to Help Out Scheme at a participating establishment:

  • to get a 50% discount on food or non-alcoholic drinks to eat or drink in (up to a maximum of £10 discount per diner)
  • every Monday, Tuesday and Wednesday between 3 and 31 August
  • as many times as you like

You do not need a voucher to use this scheme and you can use it at the same time as other offers and discounts. There is no minimum spend.

You cannot claim discount on alcoholic drinks or service charges.

Find a participating restaurant within a five mile radius of your home.


Monday 20 July

Leisure centres phased re-opening from 25 July

North Lincolnshire leisure centres will be safely re-opening on a phased programme from 25 July.

On the 25 July, Ancholme Leisure Centre, Axholme North Leisure Centre, Baysgarth Leisure Centre, Epworth Leisure Centre and The Pods will be welcoming customers back.

The pools in those facilities will open on 3 August.  Riddings Pool and Winterton Gym will re-open on 17 August. Find out further information on our FAQ page.


Friday 3 July, 3pm

A phased reopening has begun at Normanby Hall Country Park, with social distancing measures in place to protect visitors. The park is open to members only to help ensure visitors and staff can stay safe. The Hall and Rural Life Museum will reopen daily from Saturday 4 July, from 11am to 3pm. The Stableyard Café is open every day and will offer a takeout service, with a reduced menu, from 11am to 2pm. The playground will remain closed for the time being.  The campsite, gift shop and splash pad are also closed. For more information, visit the Normanby Hall website


Friday 29 May, 4.30pm

Normanby Hall Golf Course re-opened on a phased programme on 13 May 2020. Measures are in place to comply with the government’s social distancing guidelines, and to ensure the safety of all players and staff. Visit the Normanby Hall golf course webpage for further details of the restrictions currently in place.


Thursday 9 April, 1pm

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep children entertained.

Monday 3 August

In line with Government guidance, face coverings must be worn in all libraries and museums in North Lincolnshire. This includes, North Lincolnshire Museum, 20/21 Visual Arts Centre,  Normanby Hall and all libraries.

Face coverings will not be mandatory for:
• anyone under the age of 11
• those with disabilities or certain health conditions, such as respiratory or cognitive impairments that make it difficult for them to wear a face covering.


Friday 3 July, 6pm

North Lincolnshire Museum is set to reopen its doors from Monday 6 July, with a variety of safety measures in place to protect visitors and staff.  Full details can be found in the press release.

Friday 3 July, 4pm

After a few months away, 20-21 Visual Arts Centre is ready to reopen to visitors on Saturday 4 July with a number of new measures in place to keep everyone safe.  Full details can be found in the press release.

Friday 3 July, 1pm

Read more about the plan to reopen libraries across North Lincolnshire in our press release.

Thursday 9 April, 1pm

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep children entertained and there are ideas for adults too including photography, staying active, virtual museum tours and wildlife and nature.

Wednesday 1 April, 10.30am

  • BorrowBox, a new free e-book and e-audio service available 7 days a week, 24 hours a day. The service can be accessed at the BorrowBox page , but also through the BorrowBox app, which is available to download from the App Store and Google Play store. The BorrowBox service is accessed using your library card and pin number. New library cards can be issued via the North Lincolnshire Libraries Team who can be contacted on library.enquiries@northlincs.gov.uk

Friday 20 March, 8.00am

  • Facilities update: the teams which usually run libraries, leisure and recreational facilities, museums and children’s centres have been asked to re-focus their support onto our priorities and the most vulnerable people in our communities. The buildings have bene closed to support this massive effort.

Monday 29 June, 9.30am

Brigg and Ashby Thursday markets are now open with social distancing measures in place. People are urged to stay alert and follow the instructions that are displayed when visiting.

Traders at our markets have taken the necessary steps to implement Government guidance to operate safely. Where possible stalls have been repositioned to assist with social distancing and traders will ensure they sell their goods within the parameter of their stall to allow sufficient space for people to queue.

Staff will be on hand at both markets, monitoring social distancing and volumes of people to ensure that people remain safe.

Brigg Farmers’ Market

Brigg Farmers Market reopened on Saturday 27 June with all the above measures in place.

We are grateful to our visitors for their cooperation in following the measures in place to keep our markets open and safe for all.

For more information on our markets or to enquire about taking a stall at one of our sites please contact the market team at newmarket@northlincs.gov.uk.

Monday 1 June, 3pm

Outdoor markets in Ashby and Brigg will reopen from Thursday 4 June, with social distancing measures in place to protect customers and stallholders.

People are urged to stay alert and follow the instructions that are displayed when supporting the businesses.

Before returning to trading, each stallholder has completed a Covid-19 risk assessment to ensure they have taken the necessary steps to implement Government guidance to operate safely.

More space has been created at Brigg Market with stalls repositioned to provide customers with more space when queuing. Traders at Ashby Market will ensure they sell their goods within the parameter of their stall to allow sufficient space for people to queue.

Additional measures, including floor markings and signage, will also be displayed, offering advice to customers.

Staff will be on hand at both markets, monitoring social distancing and volumes of people to ensure that people remain safe.

Friday 3 July, 3:15pm

NHS workers and NHS volunteers who would like to continue to  benefit from relaxed restrictions whilst undertaking their duties at Scunthorpe General Hospital must now obtain from the NHS trust, a government approved COVID-19 parking pass to display in their vehicle. The COVID-19 parking pass provides evidence of entitlement to parking without a time restriction for those on duty as an NHS staff member or NHS Volunteer Responder. The permit should be completed and displayed on the dashboard where it can be clearly seen through a windscreen with the printed side facing up.

Displaying the COVID-19 parking pass will enable workers to continue to benefit from relaxed restrictions on single yellow lines and restricted parking bays on the following streets without having to observe the time limits:

  • Auckland Road
  • Cliff Gardens
  • Northolme Crescent
  • Eryholme Crescent
  • Alan Crescent
  • Highfield Avenue


Tuesday 31 March, 11.30am
Parking restrictions have been relaxed for NHS workers and support staff in North Lincolnshire. Read the press release for further details.

Thursday 9 April, 1pm

For other ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep children entertained.

Wednesday 25 March, 10.31am

  • The council has robust systems in place for people to work remotely – including people working in the planning service. As normal general enquiries can be sent by email to planning@northlincs.gov.uk or by calling the council’s contact centre on 01724 297000. Case officers can be contacted directly using their email address.
  • Planning applications can be submitted online via the planning portal. Any representations to planning applications or notifications should be sent through the council’s planning pages on its website or by emailing planning@northlincs.gov.uk.
  • Please avoid submitting anything in paper to the department at this time.
  • Unaccompanied site visits that do not require entry to a property will continue but face to face meetings have had to be postponed.
  • The Building Control service is running as normal and can be contacted in the usual ways by telephone or email.

Thursday 9 July

The following public toilets are now open:

  • Ashby High Street
  • Barnetby
  • Barton Market Place
  • Brigg, Carey Lane
  • Brigg East Park
  • Brittania Corner
  • Broughton
  • Central Park
  • Crowle
  • Epworth
  • Haxey
  • Kirton Lindsay
  • Owston Ferry
  • Winterton

Further details are available on the Public Conveniences webpage.

Thursday 2 July, 8.15am

Marriage and civil ceremonies

From 4 July 2020, marriage and civil partnership ceremonies are permitted to be held, with a maximum of 30 people present and where social distancing guidelines can be met. Ceremonies at the Register Office and Scunthorpe Central will restart at a later date, to ensure we have the appropriate changes in place so ceremonies can be held safely.

The Register Office is working with all our venues to ensure everything is in place to ensure everyone involved is safe.

We have also introduced a new ceremony option this week where any couples who wish to marry with the restricted numbers from 4 July, can also arrange a further celebration at a later date, once restrictions on numbers are lifted.

Registrars are looking forward to conducting ceremonies again and we will do everything possible to ensure couples have a special day, whilst following the guidance.

If you would like to discuss your booking, or make a new ceremony enquiry, please email us at registrars@northlincs.gov.uk and a member of the team will contact you.

Wednesday 24 June, 9.45am

Birth Registrations Restart

Over 300 babies born over the past three months are now able to have their births registered.

North Lincolnshire suspended the service in line with Government guidelines in March.

A registration pod has now been set up in the car park at the back of Church Square House in Scunthorpe to enable parents and staff to complete the process safely. The service is by appointment only and the council is working through the births in date order.

Registrars staff are collecting most of the information needed over the phone and then will be arranging appointments at the registration pod.

Parents who need any further information should email registrars@northlincs.gov.uk

As part of the registration process families can sign up to receive a free book through the post each month from birth up until their fifth birthday as part of the Imagination Library. Help to give your child the best start in life and sign up online today.

Tuesday 31 March, 9am

  • To concentrate our resources and ensure we can continue to deliver our service, the opening hours to contact us will be reduced to 10am-4pm, Monday to Friday. You can telephone us during these hours or email us registrars@northlincs.gov.uk and a member of the team will respond as soon as possible. We no longer have an office open to visitors.

Monday 30 March, 12pm

  • The register office continues to offer a service to the people of North Lincolnshire with some changes. From Tuesday 31 March, all death and still birth registrations will take place by telephone. There is also a free service called Tell Us Once where various organisations can be notified of the death which can be completed as part of the appointment. More information about the service can be found at the Tell Us Once page on the North Lincolnshire Council website.
  • Please email any queries to registrars@northlincs.gov.uk and a member of the team will respond as soon as possible or telephone 01724 298 555 between 10am and 4pm, Monday to Friday.
  • Please be aware that guidelines are evolving rapidly and may change; we will continue to update you and work with our partners to deliver this information, as and when it changes.

Wednesday 24 June, 9am

This guidance has been updated to reflect the announcement by the Prime Minister that the government’s 5 tests have been met and the decision, based on all the evidence, to move forward with the wider opening of education and childcare settings.

It also includes details on how primary schools can use flexibility to welcome back additional pupils this term, where they have capacity.
Read the full guidance for schools and educational settings on the Government website.

Thursday 9 April, 1pm

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep children entertained and resources to help with children’s learning.

Thursday 19 March, 1.40pm

The school crossing patrol service will stop from Monday 23 March until further notice in line with schools closing.

Thursday 19 March, 11.03am

Following the announcement from the Government yesterday about school closures, we are working with all schools in North Lincolnshire. Further clarification is expected from the Government today with regards to key workers so more detailed plans can be put in place.

Monday 29 June, 9.30am

St John’s Market is currently open 8am – 4pm, Tuesday to Saturday.

Both the ground and first floors are open with social distancing measures in place. Access to the market is currently by the ground floor only with a sanitising station in place. On entry to the market please observe the floor markers and follow the one way system. At the moment the sky bridge entrance is exit only.

The food court traders on the first floor are open serving takeaway meals only. We hope to return to dining in as soon as government guidance allows.

For more information on our markets or to enquire about taking a stall at one of our sites please contact the market team at newmarket@northlincs.gov.uk.

Thursday 9 April, 5pm

St John’s Market will be open tomorrow (Good Friday) from 8am to 3pm to give people access fresh produce. Social distancing rules will be in place, with a one-way system and hand sanitiser. The toilets will not be open.

Wednesday 1 April, 1pm

Some stalls at St John’s Market in Scunthorpe are open, Tuesday to Saturday 8am to 4pm, so customers can buy food. The number of customers allowed into the building is being monitored and social distancing restrictions applied similar to the steps taken by supermarkets.

Friday 12 June, 3pm

The Shopmobility office will be open from Monday 15 June 2020. For bus pass applications please make an appointment. For for the hire of scooters and wheelchairs please book in advance on 01724 297418. This will help to ensure social distancing requirements are met.

Friday 15 May, 3pm

Transpennine Express – view the new on-line timetables and latest information on the social distancing measures they are taking on the Transpennine Express website.

Tuesday 24 March, 9.25am

  • The Shopmobility scheme has been temporarily closed until further notice to help prevent the spread of coronavirus.

Thursday 19 March, 1.30pm

Contact details

If you have a query about council services during this time, please make use of online guidance first and if you don’t find the information or support you need, complete the coronavirus support form.  Please only use our contact centre number if you really have to. This will help staff to prioritise supporting our most vulnerable residents and allocate your request.

Monday to Saturday, 9am to 6pm

01724 297000

Monday to Friday, 8am to 8pm

Saturday 6 June and Sunday 7 June, 9am to 6pm