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Council services updates

For general guidance visit Coronavirus (COVID-19) information, advice and guidance.

To follow any changes to this service, visit the Council Service Updates page.

Staff from across North Lincolnshire Council are working hard to keep people safe and well, protect the most vulnerable, enable community resilience and protect the economy in response to COVID-19.

As we focus on ensuring the most vulnerable are shielded, we are asking communities to step up to the challenge of helping others by being a good neighbour and to ‘Do One Thing’.

Small acts of kindness such as picking up a prescription, getting some fresh produce or chatting on the phone can make the world of difference for people who are self-isolating. The council is working with volunteers and community groups to champion this groundswell of community spirit.

Many council services continue to be delivered while there is some disruption to other areas of the organisation in support of the social distancing and isolation advice.

If you have a query about council services during this time, please make use of online guidance first and if you do not find the information or support you need, complete the new coronavirus support form.

This will help staff to prioritise supporting our most vulnerable residents .

How some of our services are affected by Covid-19

Wednesday 13 May, 9am

When someone passes away, particularly when their death is unexpected, it can be very emotionally challenging.

Funerals are taking place but a maximum of 12 close family members are allowed to attend. We ask at this time, that families work together with funeral service providers in order to follow the guidelines to keep everyone safe.

All visitors must abide by social distancing rules at all times to reduce the risk of spreading COVID-19.

Further information is available in our leaflet; Funerals in North Lincolnshire, minimising the risk of COVID-19 transmission.

 

Tuesday 12 May, 10am

Help Project

The Help Project is a service that supports residents over the age of 50 who have experienced the loss of a loved one. The service, a partnership between the council, Age UK Lindsey and Citizens Advice North Lincolnshire, aims to prevent social isolation by creating a friendly support network. Read more about the Help Project in North Lincolnshire.

Thursday 23 April, 11am

Woodlands Cemetery to reopen

The grounds at Woodlands Cemetery are to reopen today following changes in Government regulations. People visiting the grounds are asked to follow Government advice on social distancing.

Funerals are still going ahead with staff working hard to ensure people’s safety. Only close family members (spouse/partner, parents, brother, sister and children) can attend cremations and burials and they must keep two metres apart. Mourners are being asked to wait in their car until the funeral car arrive.

The Crematorium building remains closed to the general public.

Tuesday 7 April, 11.30am

Woodlands Cemetery grounds close

The grounds at Woodlands Cemetery are closed to the public apart from attending funerals as new government regulations come into force. The Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 requires the council to close cemeteries where they have a crematorium within them. Please see the map of the grounds at Woodlands crematorium [PDF, 948Kb]to show where access is allowed. Everything outside the area marked yellow will be closed to the general public. Cemeteries across the county remain open as usual.

Staff are working hard to ensure people’s safety at funerals. Only close family members (spouse/partner, parents, brother, sister and children) can attend cremations and burials and they must keep two metres apart.

The council understands how difficult this will be for many, but we’ve taken this step to ensure the safety of our residents and comply with national regulations

Tuesday 24 March, 2.45pm

In line with the latest Government advice on social distancing, North Lincolnshire Council will be limiting funeral services to close family members only.

Hand sanitiser will be provided at all funeral services and cleaning regimes have been increased to protect those family members attending.

For people unable to attend the funeral service due to the current restrictions, the service can be made available online but this will need to be arranged via your chosen funeral director.

From Tuesday 24 March, all witnessed scatterings are being suspended until further notice.

The collection of ashes may be made but this must be by prior appointment and can only be collected by one person or your nominated funeral director.

The council Bereavement Services office has closed to the general public, but we understand this is a very difficult time for families and will do all we can to support you. If you have any questions, please don’t hesitate to contact us on 01724 747555, or email: crematorium@northlincs.gov.uk

Friday 20 March, 9.55am

Bereavement Services update: In line with the guidance from the Institute of Cemetery and Crematorium Management and The Federation of Burial and Cremation Authority, and government guidance on social distancing to reduce exposure to our staff in this critical service, the public office at Woodlands Crematorium will be temporarily closed to the public from Monday 23 March and will provide secure post boxes.

There is currently no ban on gatherings, so funerals can still take place. Where funeral ceremonies are to take place, families should be advised to consider restricting attendance to close family and friends only to minimise the number of people in a relatively small place.

Families are also encouraged to follow the government’s advice to stay at home for 14 days if they show symptoms. People over 70, with an underlying health problem or pregnant women are particularly encouraged to heed this advice.

Family and friends who are unable to attend a funeral can watch the service online. Please contact your funeral director for further details. We will keep this under review in light of web capacity.

Where possible, hand sanitiser will be provided at funeral services and our cleaning regime has been increased to protect the public.

We will suspend witnessed scattering services for the time-being.

Collection of ashes may be made by prior appointment by one person to minimise unnecessary contact.

We understand this is a very difficult time for families and we will do all we can to support you. If you have any questions, please don’t hesitate to contact us on 01724 747555 or email at crematorium@northlincs.gov.uk.

Please be aware that the situation is ever evolving and guidance may need to be updated in line with government guidance as and when it is issued.

Thursday 4 June, 9am

At household recycling centres; the number of vehicles on site at any one time will be limited to ensure social distancing is maintained.  Queuing vehicles may be turned away 30 minutes prior to stated closing times in order for those vehicles on site to dispose of their waste prior to closing.  In order to remain compliant with our licenses we cannot allow any waste to be disposed of after stated closing times.

 

Friday 29 May, 4.30pm

Please note: from 1 June (until further notice) Kirton Household recycling centre will be closed between 2.30pm to 4pm on Mondays, Tuesdays and Fridays. This is to ease congestion during the time pupils will be leaving Huntcliff school.

 

Thursday 28 May, 11.50am

Household Recycling Centres will be accepting waste electrical appliances again from 1 June.

Residents will be able to dispose of their unwanted waste electrical and electronic equipment at household recycling centres in North Lincolnshire again from 1 June. Previously, residents had been asked to hang on to these items temporarily, as onward processing was unavailable.

If visiting a household recycling centre, please continue to follow the social distancing measures and traffic arrangements that are in place to protect visitors and staff. Due to the guidance, staff will be unable to assist people with their items.

 

Wednesday 27 May, 10am

Garden waste collections across North Lincolnshire will resume from Tuesday 2 June.

To help collections resume as efficiently as possible, people are asked to follow the guidance below.

People can help the refuse collectors by:

  • Putting bins out on scheduled collection days by 7am. Check your collection date.
  • Not over filling bins – the lid must be closed to stop garden waste spilling out.
  • Storing excess waste until the next collection.
  • Ensure that any compacted material is loosened before collection – if the waste is squashed down it could get stuck or make the bin too heavy for the lifting equipment, which may mean the bin cannot emptied.
  • Not putting bags of garden waste in or next to the bin. Bagged garden waste cannot be reprocessed.

 

Sunday 12 April, 9.30pm

Please think of your neighbours and avoid lighting bonfires during the COVID-19 pandemic.

Bonfire smoke can have a harmful effect on people with health problems such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis. It also causes significant problems for people suffering with coronavirus symptoms.

Tuesday 24 March, 2pm

  • The council are asking that residents who must visit the sites observe social distancing rules and remember that Government guidelines are that everyone stay at home unless their journey is essential. Residents are urged to use the sites only in exceptional circumstances, for example where they have excess general household waste to dispose of   Please respect the safety of the attendants by not asking for their help as they also need to comply with social distancing.
  • North Lincolnshire Council are working hard to maintain current site operating hours and waste logistics operations to ensure the sites continue to have enough capacity to receive waste. This may be compromised if the demand for this service continues at the current rate.
  • Ways in which garden waste can be reused include home composting – composting is a natural form of recycling garden and kitchen waste (for example, vegetable peelings), plants and leaves into a quality compost at virtually no cost to you. If you have a garden, you could turn this waste into compost rather than throwing it away. Further details on home composting, including the benefits and ‘how to’ can be found on our website.
  • Grass-cycling – Grass-cycling can help reduce the mess and strain of bagging up the cuttings, and actually improves your lawn. Leaving grass cuttings on your lawn helps grass to naturally breakdown valuable nutrients and moisture to the soil – making it grow greener, healthier and thicker. It also discourages weeds growing. More information on grass-cycling, including the best time to do it, can be found on our website.
  • We understand that not everyone will be able to home compost or grass-cycle, but this is where the community can help. Everyone is encouraged to be a good neighbour and help out others.
  • Domestic waste collections are continuing as normal. Please follow the government guidance on waste from possible cases and cleaning of areas where possible cases have been (including disposable cloths and tissues).

The Chancellor has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19. For more information please go to the Invest in North Lincolnshire website.

Business grant register

If you would like be contacted by the Invest in North Lincolnshire team when more information about grant support becomes available, please register your details.

 

Tuesday 7 April, 4.30pm

  • Business webinars – a chance to see changes, updates and the latest advice discussed, so it will be well worth businesses joining each webinar as the weeks progress, as there will no doubt be something new to learn. The webinars will be repeated at the same time every Wednesday for the rest of the month.  Mike Byrne, a Chartered Accountant, has been added to give a flavour of the key financial considering to make in light of COVID-19. It’s a well-balanced line up, and will cover:
    • A look at the government support and funding packages
    • A look at the financial considerations
    • A look at HR and workforce management
    • A look at business continuity and planning
    • A look at the measures and advice for the self-employed in particular

The 4 webinars can be viewed and booked via the #GrowMySME website

Tuesday 31 March, 9am

Tuesday 31 March, 11.30am
Parking restrictions have been relaxed for NHS workers and support staff in North Lincolnshire. Read the press release for further details.

Thursday 9 April, 1pm

For ideas of things to do at home, visit our activities to do while staying at home webpage. Lots of ideas to keep children entertained.

 

Friday 20 March, 2.25pm

Monday 23 March, 11am

The by-elections in the Ashby and Broughton & Appleby wards due to take place on Thursday 26 March have been postponed.

Friday 20 March, 6.10pm

The Cabinet meeting due to take place on Monday 23 March at 3pm has been postponed.

Monday 18 May, 9am

Council Tax reduction scam

Please be aware that there is a scam going around on email, allegedly from the Government and you are being asked to ‘claim’ your Council Tax reduction. Please do not click on the link. If you are entitled to a reduction, it will be applied to your bill automatically by the council, you do not need to apply for it. The Government has no involvement in issuing Council Tax reduction.

 

Wednesday 1 April, 4.30pm

Council Tax support for most in need

More than 5,000 residents who already receive council tax support will have an extra £150 taken off their bill, after North Lincolnshire Council received more than £1m from the Government to help the most in need.

Those recently out of work or who are receiving a reduced amount of pay will find more information on applying for Council Tax support on the Housing Benefit and Council Tax Support page.

Monday 1 June, 1pm

At this current time access to dental treatment is more limited and in most cases restricted to emergency cases and supporting some of our most vulnerable groups to access urgent or emergency dental care. With this in mind there has never been a better time to protect that smile and follow preventative dental and oral hygiene routines and considerations to maintain healthy teeth for all the family. Read more on the oral health page.

Thursday 9 April, 3pm

Penny Spring, Director of Public Health reminds everyone to follow the Governments’ guidance on social distancing over the Easter holiday period.

 

Tuesday 24 March, 4.25pm

Latest update from Penny Spring, Director of Public Health:

“Yesterday the advice from the government in relation to the coronavirus (COVID-19) outbreak changed significantly. The clear messages – to reduce the spread of the virus and protect the most vulnerable in our communities – are as follows:

  • Only go outside for food, health reasons or essential work
  • Stay two metres away from other people
  • Wash your hands as soon as you get home

“By staying at home, you will be playing a vital role in reducing the spread of Covid-19 and significantly decreasing the pressure already placed on the NHS. 

“You will also be protecting the most vulnerable members of our community, who are already at risk. These people are strongly advised to stay at home at all times and avoid any face-to-face contact for a period of at least twelve weeks. A letter will have been, or will be sent, to all of these people. 

“Households with possible coronavirus symptoms should follow the strict measures in place and the guidance on the government’s website. This includes:

  • do not go to your GP, pharmacy or hospital
  • you do not need to contact NHS 111 to tell them you’re staying at home
  • testing for coronavirus is not needed if you’re staying at home

“As far as catching the virus goes, the message is once again very simple. If you show any of the most common symptoms – either a new continuous cough or a high temperature – you MUST stay at home. 

“You do not need to go to your GP, pharmacy or hospital. You do not need to contact the NHS to tell them you’re staying at home, and testing for coronavirus is not needed. 

“We’re fortunate to live in a time where communication is at its very best, so please make use of the technology available. Video calls and social media are an easy and useful way of keeping in touch with one another – although nothing beats simply picking up the phone to check on someone. 

“As a nation and as a community, this is could be the most difficult thing we have collectively faced for a generation. But by pulling together, looking out for one another and not being selfish we can beat this virus.”

 

Friday 20 March, 2.43pm

Penny Spring, Director of Public Health at North Lincolnshire Council, gives a brief update on the status of Covid-19 in North Lincolnshire.

Thursday 9 April, 1pm

For ideas of things to do at home, visit our activities to do while staying at home webpage. Lots of ideas to keep children entertained.

 

Wednesday 1 April, 9am

All council-led events in North Lincolnshire have been cancelled or postponed until further notice.

Thursday 9 April, 1pm

For ideas of things to do at home, visit our activities to do while staying at home webpage. Lots of ideas to keep children entertained.

 

Thursday 19 March, 4.18pm

North Lincolnshire Council is working closely with all childcare settings to ensure that there will be enough childcare available to meet the needs of parents. Please keep in contact with your existing childcare provider who will be able to advise you of their latest position. If you do not usually use childcare but now need it please contact the Family Information Service, who will be able to advise where places are available and help with costs of childcare. Please ensure that you use Ofsted registered childcare at this time to ensure a safe and supportive environment for your child.

Thursday 14 May, 11am

The Government have released two new guidance documents relating to the reopening of businesses.

 

Wednesday 25 March, 1pm

The government has published guidance for food businesses which may continue to open (such as takeaway services and supermarkets).

This includes information on:

  • Maintaining Social Distancing
  • Food Hygiene
  • Managing Employee Sickness

The full guidance can be found on the Government website.

Additional guidance is also provided by the Chartered Institute of Environmental Health (CIEH).

Friday 27 March, 2.30pm

During the coming weeks the council will be supporting communities through a range of financial measures to help businesses and individuals during the coronavirus crisis.

Unfortunately, criminals are using the crisis to scam people out of their money and personal information by requesting information by text message, e-mail or social media on the pretext that they are the council.

North Lincolnshire Council will never send you an unsolicited text message, e-mail or social media request to asking for your personal or financial information.

If you receive an unsolicited text message or an e-mail from North Lincolnshire Council asking you to provide personal or financial information….STOP…. It’s a scam.

For the latest information about how the council is providing financial support during the coronavirus pandemic please visit the information, advice and guidance page.

Further information on other Covid-19 fraud scams can be found on the Friends Against Scams website.

Friday 17 April, 11am

Take a look at the things to do while you stay at home page for ideas to keep you occupied. There are lots of ideas for adults as well as children including photography, staying active, virtual museum tours and wildlife and nature.

 

Every Mind Matters has been set up by the NHS and has a lot of great information and advice about maintaining your mental health during the coronavirus pandemic.

 

Friday 27 March, 2.30pm

In accordance with national advice and guidance, all of our Information, Advice and Guidance centres are closed to allow members of staff to re-focus on helping the most vulnerable members of our community.  If you need support please contact us on customerservice@northlincs.gov.uk or 01724 297000.

Due to the COVID-19 pandemic, HomeLink North Lincolnshire will not be visiting for the foreseeable future. If you have already requested a visit, you do not need to do anything – you will be contacted via the telephone.

Friday 29 May, 4.30pm

Normanby Hall Golf Course re-opened on a phased programme on 13 May 2020. Measures are in place to comply with the government’s social distancing guidelines, and to ensure the safety of all players and staff. Visit the Normanby Hall golf course webpage for further details of the restrictions currently in place.

 

Thursday 9 April, 1pm

For ideas of things to do at home, visit our activities to do while staying at home webpage. Lots of ideas to keep children entertained.

 

Thursday 2 April, 9am

  • An exciting range of virtual classes have been launched to inspire people to keep active from the comfort of their home. Read the Press Release for further details.

 

Tuesday 24 March, 8.30am

  • Normanby Hall Country Park, including the grounds and play areas has closed until further notice.
  • Due to the latest government guidance on social distancing and advice from England Golf, Normanby Hall Golf Course is closed until further notice. Memberships have been frozen for all direct debt payers. For members who pay annually, the period that we are closed will be added to your membership when the course re-opens.
  • Go Ape Normanby Hall will be closed following government guidance.

 

Friday 20 March, 8.00am

  • Leisure facilities update: the teams which usually run libraries, leisure and recreational facilities, museums and children’s centres will be asked to re-focus their support onto our priorities and the most vulnerable people in our communities. The buildings will be closed to support this massive effort. We understand that many of you will be wondering about what will happen in relation to your membership of some of these venues. Please see the frequently asked questions about leisure memberships.

Thursday 9 April, 1pm

For ideas of things to do at home, visit our activities to do while staying at home webpage. Lots of ideas to keep children entertained and there are ideas for adults too including photography, staying active, virtual museum tours and wildlife and nature.

Thursday 2 April, 9am

The Library team have put together a list of frequently asked questions to assist you with your queries.

Wednesday 1 April, 10.30am

  • BorrowBox, a new free e-book and e-audio service available 7 days a week, 24 hours a day. The service can be accessed at the BorrowBox page , but also through the BorrowBox app, which is available to download from the App Store and Google Play store. The BorrowBox service is accessed using your library card and pin number. New library cards can be issued via the North Lincolnshire Libraries Team who can be contacted on library.enquiries@northlincs.gov.uk

Friday 20 March, 8.00am

  • Facilities update: the teams which usually run libraries, leisure and recreational facilities, museums and children’s centres have been asked to re-focus their support onto our priorities and the most vulnerable people in our communities. The buildings have bene closed to support this massive effort.

Monday 1 June, 3pm

Outdoor markets in Ashby and Brigg will reopen from Thursday 4 June, with social distancing measures in place to protect customers and stallholders.

People are urged to stay alert and follow the instructions that are displayed when supporting the businesses.

Before returning to trading, each stallholder has completed a Covid-19 risk assessment to ensure they have taken the necessary steps to implement Government guidance to operate safely.

More space has been created at Brigg Market with stalls repositioned to provide customers with more space when queuing. Traders at Ashby Market will ensure they sell their goods within the parameter of their stall to allow sufficient space for people to queue.

Additional measures, including floor markings and signage, will also be displayed, offering advice to customers.

Staff will be on hand at both markets, monitoring social distancing and volumes of people to ensure that people remain safe.

Thursday 9 April, 1pm

For ideas of things to do at home, visit our activities to do while staying at home webpage. Lots of ideas to keep children entertained.

 

Tuesday 24 March, 10.20am

  • Following national guidance regarding the vital importance of social distancing access to play areas across the region has been suspended. Green open spaces remain open, with the exception of Sheffield Park in Scunthorpe. This is being done to help restrict the spread of coronavirus, protecting the safety of residents and the workforce. Government guidance states that people should only go out once a day for exercise alone or with people in their household. The team will be asked to re-focus their support to the most vulnerable people in the communities of North Lincolnshire.

Wednesday 25 March, 10.31am

  • The council has robust systems in place for people to work remotely – including people working in the planning service. As normal general enquiries can be sent by email to planning@northlincs.gov.uk or by calling the council’s contact centre on 01724 297000. Case officers can be contacted directly using their email address.
  • Planning applications can be submitted online via the planning portal. Any representations to planning applications or notifications should be sent through the council’s planning pages on its website or by emailing planning@northlincs.gov.uk.
  • Please avoid submitting anything in paper to the department at this time.
  • Unaccompanied site visits that do not require entry to a property will continue but face to face meetings have had to be postponed.
  • The Building Control service is running as normal and can be contacted in the usual ways by telephone or email.

Tuesday 31 March, 9am

  • To concentrate our resources and ensure we can continue to deliver our service, the opening hours to contact us will be reduced to 10am-4pm, Monday to Friday. You can telephone us during these hours or email us registrars@northlincs.gov.uk and a member of the team will respond as soon as possible. We no longer have an office open to visitors.

Monday 30 March, 12pm

  • The register office continues to offer a service to the people of North Lincolnshire with some changes. From Tuesday 31 March, all death and still birth registrations will take place by telephone. There is also a free service called Tell Us Once where various organisations can be notified of the death which can be completed as part of the appointment. More information about the service can be found at the Tell Us Once page on the North Lincolnshire Council website.
  • Please email any queries to registrars@northlincs.gov.uk and a member of the team will respond as soon as possible or telephone 01724 298 555 between 10am and 4pm, Monday to Friday.
  • Please be aware that guidelines are evolving rapidly and may change; we will continue to update you and work with our partners to deliver this information, as and when it changes.

Thursday 9 April, 1pm

For ideas of things to do at home, visit our activities to do while staying at home webpage. Lots of ideas to keep children entertained and resources to help with children’s learning.

Thursday 19 March, 1.40pm

The school crossing patrol service will stop from Monday 23 March until further notice in line with schools closing.

Thursday 19 March, 11.03am

Following the announcement from the Government yesterday about school closures, we are working with all schools in North Lincolnshire. Further clarification is expected from the Government today with regards to key workers so more detailed plans can be put in place.

Thursday 9 April, 5pm

St John’s Market will be open tomorrow (Good Friday) from 8am to 3pm to give people access fresh produce. Social distancing rules will be in place, with a one-way system and hand sanitiser. The toilets will not be open.

Wednesday 1 April, 1pm

Some stalls at St John’s Market in Scunthorpe are open, Tuesday to Saturday 8am to 4pm, so customers can buy food. The number of customers allowed into the building is being monitored and social distancing restrictions applied similar to the steps taken by supermarkets.

Friday 15 May, 3pm

Transpennine Express – view the new on-line timetables and latest information on the social distancing measures they are taking on the Transpennine Express website.

Tuesday 24 March, 9.25am

  • The Shopmobility scheme has been temporarily closed until further notice to help prevent the spread of coronavirus.

Thursday 19 March, 1.30pm

  • Residents are encouraged to check with bus operators before travelling as emergency timetables are being implemented. Follow the links below or use the telephone numbers provided for further information.
    • Sherwood Travel website or call 01469 571140. Services S1/S2/S3/S4 will not be running until further notice.
    • East Yorkshire website or call 01482 592929
    • First South Yorkshire website or call 0345 646 0707
    • Hornsbys website or call 01724 282255
    • Isle buses – call 01427 728227. Please note that, after Friday 27 March, service 291 will, temporarily, no longer be running. From Friday 27 March, the 399 service will run Monday to Friday only. The usual times apply apart from the 4pm departure from Scunthorpe to Doncaster, this run will terminate at 5.08pm at Westwoodside and won’t go through to Doncaster.
    • Stagecoach website or FAQ page – call 0345 605 0 605

If you have a query about council services during this time, please make use of online guidance first and if you don’t find the information or support you need, complete the new coronavirus support form.  Please only use our contact centre number if you really have to. This will help staff to prioritise supporting our most vulnerable residents and allocate your request.

customerservice@northlincs.gov.uk
01724 297000

Monday to Friday, 8am to 8pm

Saturday 6 June and Sunday 7 June, 9am to 6pm