North Lincolnshire Council

Coronavirus: Leisure membership FAQs

Council News
08:10, Tuesday, 24th March 2020

1. I pay direct debit, what will happen?

We are currently working with our collection provider to freeze all monthly direct debit payments on a month by month basis. Payments will be adjusted on your behalf. This will not affect your ‘price for life’ guarantee whilst the direct debit agreement is active.

2. I took out a year’s membership, what will happen?

The period that we are closed while our staff are helping to protect the vulnerable members of the community will be added to your membership when we re-open.

3. Are all programmes, classes and activities cancelled?

Following national advice and guidance in relation to the coronavirus the facilities will be fully closed. This includes outdoor spaces at the facilities such as skate parks, 3G football pitches, Normanby Hall Golf Course and Normanby Hall Country Park. Activities booked in advance will be cancelled and fees refunded please contact the centre your activity is booked at.

4. What will happen regarding courses that have already been paid for? Swimming lessons, trampolining etc?

Any sessions that have already been paid for will be credited once the facilities re-opens.

5. Isn’t staying active and healthy the best thing we can do? Why are the centres closing?

In accordance with national advice and guidance, the leisure centres are closing to allow members of staff to be re-focused on helping the most vulnerable members of our community.

However, keeping active is really important. At times like these it can be easy to fall into unhealthy patterns of behaviour, which in turn can make you feel worse. There are simple things that you can do that may help you to stay physically and mentally active during this time.

You don’t have to be a fitness fanatic to reap the rewards of exercise, moderate amounts of exercise can make a real difference.

You will be surprised at what you can do in a small space and by using everyday household items instead of weights can increase your exercise intensity.

By mixing and matching basic moves like lunges, squats, mountain climbers, planks and push-ups, you will be able to tone your legs, bum, chest and arms.

Using filled water bottles or even cans of vegetables as weights can help to increase the intensity of these workouts if you don’t have access to hand weights or dumbbells. Try to spend 30 minutes a day exercising. We’ll be sharing workout tips, ideas and videos on our Facebook pages so keep an eye out.

Try to eat healthy, well balanced meals too. Drink plenty of water and keep windows open to let in fresh air, and get some natural sunlight.

6. Is this all leisure centres?

Yes, all North Lincs Active staff will be helping vulnerable members of the community, meaning facilities will be closed until further notice in order to keep people safe and well and enable community resilience.

7. What about private bookings for facilities like 3G?

All bookings will be cancelled and payments refunded.

8. I would like to cancel my membership, what do I do?

Your normal terms and conditions apply. Cancellations with be dealt with as soon as we possibly can.

9. What about events taking place at leisure centres? Are they now cancelled?

All events set to take place in March and April at leisure centres are. This will be reviewed and we will be communicating information via our Facebook pages as the situation develops.

10. Will there be a refund on direct debit payments already taken out of accounts?

The last date any money should have been taken out by direct debit is 1 March 2020. Any payments collected in error from 1 April 2020 will be refunded or credited at a later stage until direct debit payments are unfrozen.

11. I have a birthday party booked and paid for. What do I do regarding a refund?

If the party is before the end of April you will be contacted by a staff member to confirm the cancellation of your party and will be given a full refund. Any party bookings after April will depend on when facilities re-open. All bookings during our closed period will be refunded.

12. My membership comes directly out of my wages, will that still happen?

Unfortunately we were unable to stop the deductions being taken from pay on 28 March as payroll had already been run. However, these payments with be refunded back into employees 28 April pay.