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Council services updates

COVID-19 vaccinations

If you are aged 70 and over and haven’t had your first dose yet, please come forward now and make an appointment on the NHS website  or by phoning 119 if you can’t use the internet.

The NHS will also be following up directly with the remaining people in this group by phone and letter, particularly those on the Shielded Patients List – if that is you and you haven’t been written to, you can contact your GP.

Staff from across North Lincolnshire Council are working hard to keep people safe and well, protect the most vulnerable, enable community resilience and protect the economy in response to COVID-19.

Small acts of kindness such as picking up a prescription, getting some fresh produce or chatting on the phone can make the world of difference for people who are self-isolating. The council is working with volunteers and community groups to champion this groundswell of community spirit.

If you have a query about council services during this time, please make use of online guidance first and if you do not find the information or support you need, call the Contact Centre 01724 297000.

This will help staff to prioritise supporting our most vulnerable residents.

How some of our services are affected by Covid-19 during National Lockdown

We have reviewed our risk assessment in line with latest government guidance, and due to the size of Woodlands chapel, the limit on the numbers attending funerals in the crematorium chapel is 20.

Burials which take place outside are limited to 30.

The maximum number of people who can attend scattering of ashes in the grounds is 6.

Other than for funeral services, please note that the building is closed to the to the public. This includes the Book of Remembrance Room and the Flower Room.

Social distancing must be followed by keeping at least two metres away from others outside your household or support bubble including in the grounds, and large gatherings are not permitted.

We are following government guidance in collecting contact details for NHS test and trace. Face coverings must be worn at all funerals to comply with the legislation, this includes in a funeral director’s vehicle.

Gatherings in the grounds are not permitted.

Help Project

The Help Project is a service that supports residents over the age of 50 who have experienced the loss of a loved one. The service, a partnership between the council, Age UK Lindsey and Citizens Advice North Lincolnshire, aims to prevent social isolation by creating a friendly support network. Read more about the Help Project in North Lincolnshire.

We understand this is a very difficult time for families and we will do all we can to support you. If you have any questions, please don’t hesitate to contact us on 01724 747555 or email at crematorium@northlincs.gov.uk.

Please be aware that the situation is ever evolving and guidance may need to be updated in line with government guidance as and when it is issued.

Are household recycling centres (tips) still open?

Our household recycling centres are open as usual whilst national lockdown is in force, however we ask that only essential visits are made. If you see a long queue, consider returning another day if your visit is essential. We may have to close sites early and turn people away to maintain staff and visitor safety.

Anyone joining a queue after 3pm may be asked to leave before they have finished disposing of their waste as we are bound by strict operating hours.

Bins

To help collections run as efficiently as possible, people are asked to follow the guidance below.

People can help the refuse collectors by:

  • Putting bins out on scheduled collection days by 7am. Check your collection date.
  • Not over filling bins – the lid must be closed to stop waste spilling out.
  • Storing excess waste until the next collection.
  • Ensure that any compacted material is loosened before collection – if the waste is squashed down it could get stuck or make the bin too heavy for the lifting equipment, which may mean the bin cannot emptied.
  • Not putting bags of garden waste in or next to any other bins. Bagged garden waste cannot be reprocessed.  We don’t collect excess bags for any types of bin so please store excess until the next collection.

Waste and recycling

  • The council are asking that residents who must visit the sites observe social distancing rules and remember that government guidelines are that everyone stay at home unless their journey is essential. Residents are urged to use the sites only in exceptional circumstances, for example where they have excess general household waste to dispose of   Please respect the safety of the attendants by not asking for their help as they also need to comply with social distancing.
  • Ways in which garden waste can be reused include home composting – composting is a natural form of recycling garden and kitchen waste (for example, vegetable peelings), plants and leaves into a quality compost at virtually no cost to you. If you have a garden, you could turn this waste into compost rather than throwing it away. Further details on home composting, including the benefits and ‘how to’ can be found on our website.
  • Grass-cycling – Grass-cycling can help reduce the mess and strain of bagging up the cuttings, and actually improves your lawn. Leaving grass cuttings on your lawn helps grass to naturally breakdown valuable nutrients and moisture to the soil – making it grow greener, healthier and thicker. It also discourages weeds growing. More information on grass-cycling, including the best time to do it, can be found on our website.
  • We understand that not everyone will be able to home compost or grass-cycle, but this is where the community can help. Everyone is encouraged to be a good neighbour and help out others.

Domestic waste collections are continuing as normal. Please follow the government guidance on waste from possible cases and cleaning of areas where possible cases have been (including disposable cloths and tissues).

Please be aware there are a number of websites charging a fee for Blue Badge application ‘support’. You should not pay any money to apply for a Blue Badge. In North Lincolnshire, you can only get a Blue Badge from the council. The cost of a Blue Badge, if your application is successful, is £10, which you pay directly to North Lincolnshire Council.

Information on applying or renewing a Blue Badge can be found on the Blue Badge parking scheme webpage.

Closed business grant

Businesses who have already applied for the tier scheme and received payment for January 2021 will automatically get these payments without the need to reapply.

These funds will be released once North Lincolnshire Council has received funding from the Government. This may take seven to ten working days, so please do not contact your dedicated account handler until Monday 8 March 2021.

The amount businesses will receive is dependent on rateable value. Payments will be made for a 44 day period from 16 February 2021 to 31 March 2021 and are as follows:

  • £2,096 for businesses with a rateable value under £15,000
  • £3,143 for businesses with a rateable value between £15,000 and £51,000
  • £4,714 for properties with a rateable value over £51,000

If you have not already applied for the January lockdown and/or tier payment scheme, you can make an application on the Invest In North Lincolnshire Website.

For the January 2021 lockdown the deadline for applications is 31 March 2021 with last payment being made by 30 April 2021.

For the next lockdown extension (21 February to 21 March) the deadline for applications is 31 May 2021 – with payments needing to be made by 30 June 2021.

For the Closed Business Lockdown Payment (Retail, Hospitality and Leisure Top Up Grant) the deadline is 31 March 2021 – with final payments on 30 April 2021.

If you are a new applicant to this scheme, we will contact you as soon as possible, but please note we are dealing with a high volume of applications.

Discretionary Grant

There will be a further payment of the discretionary grant to those businesses who applied during previous application windows. The amount is still to be confirmed, and once we have the exact amounts with payment dates, we will update our website accordingly.

We will not be opening the grant for new applicants.

Please do not contact your dedicated account handler until we have confirmed the amount of grant funding that will be received.

For information on business support visit the Invest in North Lincolnshire website.

Things to do

For ideas of things to do, take a look at the Family Activities page. Lots of ideas to keep children entertained.

Imagination Library

Register for the Imagination Library scheme online. You can do this by visiting the Imagination Library page on our website.

Libraries

With a North Lincolnshire Library card you can download ebooks, audiobooks, newspapers and magazines free to your device – you can find more information on the online library resources page on our website. If you don’t have a library card you can apply for it by emailing: library.enquiries@northlincs.gov.uk.

Please Note:

We would like to make you aware that we may use existing contact details to get in touch with you by email or text throughout February to discuss the various options available to you for paying your Council Tax. If you are unsure if it is the council trying to contact you, please call 01724 297000 to verify our identity.

If you are experiencing difficulties in meeting your payments, there is help and support available to you from the Council Tax team, please call 0300 3030164 (option 5).

Payment options including paying by direct debit are listed below and if you need support to pay your Council Tax or Housing Benefit, please go to the Council Tax and Housing Benefit support page.

At this current time access to dental treatment is limited. With this in mind there has never been a better time to protect that smile and follow preventative dental and oral hygiene routines and considerations to maintain healthy teeth for all the family. Read more on the oral health page.

‘Dost’ is a befriending and signposting service for our BAME communities in the East Riding, Hull, North Lincolnshire, and North East Lincolnshire regions.  The name ‘dost’ – is Hindi for friend. They provide friendly support and signposting to our clinical and non-clinical support. Their aim is to reduce health and wellbeing inequalities for our communities that have been disproportionately affected by the Covid-19 pandemic.

They work with NHS Trusts and are therefore are able to signpost people in need to the various clinical services. Some areas of special consideration are:-

  •  Mental Health
  • Emotional Wellbeing
  • Perinatal Mental Health Services
  • Suicide Prevention.

The BAME helpline number 01482 215929 (option 2). Simply dial the number and select the correct option, and an appointed Smile Foundation volunteer will be happy to offer information and signposting to our clinical and non-clinical support.

Phone lines are open Monday to Friday, 10am – 4pm

Note: If anyone requires translation or interpretation services, the necessary arrangements arrangement can be put in place.

Please note: ‘Dost’ is not an emergency service. In an emergency always ring 999. For more information on the Urgent and Emergency Care Services, please go to the NHS website.

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep children and adults entertained.

Support with childcare

We are working closely with all childcare settings to ensure that there will be enough childcare available to meet the needs of parents. Please keep in contact with your existing childcare provider who will be able to advise you of their latest position.

If you do not usually use childcare but now need it please contact the Family Information Service, who will be able to advise where places are available and help with costs of childcare. Please ensure that you use Ofsted registered childcare at this time to ensure a safe and supportive environment for your child.

Support for families

In North Lincolnshire most families are keeping safe and well during the challenges of Covid-19, getting support from family and friends if needed.

For some families however, the Covid-19 restrictions will be difficult and extra help may be needed.

If you or someone you know needs help and advice, if you are worried for you or your family, or if you have concerns about a child or family near you, services and support are still available. Visit the Support for Children and Families webpage.

You can call our Family Support team on 01724 297030 during office hours or out of hours email: surestartchildrenscentres@northlincs.gov.uk  and someone will contact you the next working day. It could be about coping with a crying baby, dealing with conflict at home, or money worries – whatever it is we can help over the phone or visit if you would prefer. Don’t suffer in silence.

The government has published guidance for food businesses which may continue to open (such as takeaway services and supermarkets). This includes information on:

  • Maintaining social distancing
  • Food hygiene
  • Managing employee sickness

The full guidance can be found on the government website.

Additional guidance is also provided by the Chartered Institute of Environmental Health (CIEH).

Unfortunately, criminals may use the pandemic to scam people out of their money and personal information by requesting information by text message, e-mail or social media on the pretext that they are the council.

North Lincolnshire Council will never send you an unsolicited text message, e-mail or social media request to asking for your personal or financial information.

If you receive an unsolicited text message or an e-mail from North Lincolnshire Council asking you to provide personal or financial information….STOP…. It’s a scam.

For the latest information about how the council is providing financial support during the coronavirus pandemic please visit the information, advice and guidance page.

Further information on other Covid-19 fraud scams can be found on the Friends Against Scams website.

Normanby Hall Golf Course

The course is closed until further notice.

Leisure centres

All North Lincolnshire Leisure Centres are closed including outside courts and skate parks.

For more information visit our Leisure centres – Coronavirus related FAQs page.

Scunthorpe Indoor Bowls

The bowls centre is closed until further notice.

 

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep you entertained.

Normanby Hall Country Park

  • the park is open to annual pass members from North Lincolnshire only with a reduced number of customers permitted onsite. Memberships will be checked at the ticket booth on arrival
  • the grounds are open daily from 9am to 4.30pm
  • one-way systems are in place to ensure a Covid-safe experience
  • Normanby Hall remains closed, but you can go to the Normanby Hall website and to take the virtual tour of buildings and exhibitions
  • the Stableyard café is closed and there are no takeaway food traders on site
  • the Gift Shop is closed. Please visit our Facebook shop to order items for delivery or collection from the Park
  • the public toilets are open with social distancing measures in place
  • the children’s playgrounds are open. Please read the safety measures for the playgrounds
  • annual memberships are on sale online
  • the Normanby Hall Country Park campsite remains closed
  • the Golf Club is closed
  • Go Ape is closed. Please visit the Go Ape website for further details
  • keep up to date via the Normanby Hall facebook and website.

North Lincolnshire Museum

North Lincolnshire Museum remains closed to the public, but you can take a virtual tour of the museum and exhibitions from the comfort of your home

20/21 Visual Arts Centre

  • 20/21 Visual Arts Centre is currently closed to the public but take the virtual tour today
  • Follow the 20/21 Facebook page for details of socially distanced workshops

Water’s Edge

Water’s Edge is currently closed to the public

Changes regarding service in Burton on Stather

From Tuesday 2 February, the Mobile Library will visit Burton on Stather fortnightly, instead of every week. This is to allow us to make the best use of our resources during this time and to ensure that we can offer a comprehensive Mobile Library service throughout North Lincolnshire. This affects Routes 12, 22, and 32. The fortnightly visits will continue until further notice.

National Lockdown; what that means for our library and hub facilities.

Following the announcement that we have moved into National Lockdown, from 6 January until further notice, we will be offering in our Community Hubs:

  • Ready Reads (click and collect books)
  • Use of computers for access to essential services only, pre-booked and for a maximum of 45 minutes per session (To book a computer, please ring 01724 297000 and select option six)
  • Printing and scanning services
  • Information, Advice and Guidance will be by appointment only (in person or via telephone). Please ring 01724 297000 and select option six

Ashby Hub

Monday: 1pm to 4pm
Thursday: 9.30am to 12.30pm

Scunthorpe Central

Tuesday: 9.30am to 12.30pm
Wednesday: 1pm to 4pm
Thursday: 1pm to 4pm
Friday: 9.30am to 12.30

Baysgarth Hub, Barton

Wednesday: 9.30am to 12.30pm
Friday: 9.30am to 12.30pm

Leisure facilities closed

The Angel, Brigg

Monday: 9.30am to 12.30pm
Tuesday: 1pm to 4pm
Thursday: 9.30am to 12.30pm

Winterton

Thursday: 9.30am to 12.30pm

Leisure facilities closed

Epworth

Wednesday: 9.30am to 12.30pm
Friday: 9.30am to 12.30pm

The Market Hall Crowle

Monday: 9.30am to 12.30pm – (Post office available 9.30am to 11.30am)
Wednesday: 9.30am to 12.30pm-  (Post office available 9.30am to 11.30am)

Kirton in Lindsey

Friday: 9.30am to 12.30pm and 1.30pm to 4pm (Ready Reads collections only)

Bottesford

Closed

Riddings

Closed

Ashby

Currently closed for refurbishment

Indoor market – Scunthorpe

St John’s Market will be open for stalls selling essential items only. The public toilets are also open.

Covid-19 measures are in place and must be adhered to.

For more information on our markets or to enquire about taking a stall at one of our sites please contact the market team at newmarket@northlincs.gov.uk

Outdoor markets – Brigg and Ashby

The outdoor markets will remain open for essential shopping only.

NHS – Improving Access to Psychological Therapies (IAPT)

The NHS provide talking therapies for people experiencing common mental health problems.

If you have experienced any of the following for more than two weeks, please make contact.

  • Depression • Anxiety • Phobia • Panic
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder (OCD)

Contact
For a confidential consultation please:

NHS mental health support available anytime

Now more than ever, mental health problems are affecting more people. Anyone living in North Lincolnshire who needs to talk to someone about their mental health can now ring Freephone 08081 968442 at any time, day or night.  Please pick up the phone, reach out for support and know someone is there to help you.

Please note: This service is for a non-emergency response only. Anyone in need of urgent mental support in a crisis should ring the specialist North Lincolnshire RDaSH team on 0800 015 0211.

Allanby Street car Park, close to the Ironstone Centre on West Street, Scunthorpe, is closed for the foreseeable future, except for users of the Ironstone Centre. Please make use of the various other car parks in the town centre, most of which offer two hours free parking during the week and all-day free parking at the weekends.

 

From 1 August, the relaxed restriction on the enforcement of parking charges across all car parks in North Lincolnshire only applies to NHS staff displaying their permit.

NHS workers and NHS volunteers who would like to continue to  benefit from relaxed restrictions whilst undertaking their duties at Scunthorpe General Hospital must now obtain from the NHS trust, a government approved COVID-19 parking pass to display in their vehicle. The COVID-19 parking pass provides evidence of entitlement to parking without a time restriction for those on duty as an NHS staff member or NHS Volunteer Responder. The permit should be completed and displayed on the dashboard where it can be clearly seen through a windscreen with the printed side facing up.

Displaying the COVID-19 parking pass will enable workers to continue to benefit from relaxed restrictions on single yellow lines and restricted parking bays on the following streets without having to observe the time limits:

  • Auckland Road
  • Cliff Gardens
  • Northolme Crescent
  • Eryholme Crescent
  • Alan Crescent
  • Highfield Avenue

Parks and playgrounds remain open. You must still maintain a safe distance.

Managed skate parks

Epworth, Ancholme and Winterton:

  • all skate parks are currently closed

For other ideas of things to do, visit our Family Activities webpage. There are lots of ideas to keep children entertained.

We have robust systems in place for people to work remotely – including people working in the planning service. General enquiries can be sent by email to planningdutyofficer@northlincs.gov.uk or by calling the council’s contact centre on 01724 297000. Case officers can be contacted directly using their email address.

Planning applications can be submitted online via the planning portal.

Any representations to planning applications or notifications should be sent through the council’s planning pages on its website or by emailing planning@northlincs.gov.uk.

Please avoid submitting anything in paper to the department at this time.

Unaccompanied site visits that do not require entry to a property will continue but face to face meetings have had to be postponed.

The building control service is running as normal and can be contacted in the usual ways by telephone or email.

The following public toilets are open:

  • Ashby High Street
  • Barnetby
  • Barton Market Place
  • Brigg, Carey Lane
  • Brigg East Park
  • Brittania Corner
  • Broughton
  • Central Park
  • Crowle
  • Dunstall Street
  • Epworth
  • Haxey
  • Kirton Lindsay
  • Owston Ferry
  • Winterton

Further details are available on the Public Conveniences webpage.

Marriage and civil ceremonies

Weddings and civil partnership ceremonies must only take place with up to 6 people. Anyone working is not included. These should only take place in exceptional circumstances, for example, an urgent marriage where one of those getting married is seriously ill and not expected to recover, or is to undergo debilitating treatment or life-changing surgery. No receptions are permitted.

If you would like to discuss your booking, or make a new ceremony enquiry, please email us at registrars@northlincs.gov.uk and a member of the team will contact you.

Birth registration

Birth registration appointments and Notice of Marriage appointments will continue to be offered with a limited service, at Scunthorpe Central. Appointments can be made by ringing us on 01724 298 555 or emailing registrars@northlincs.gov.uk

Colleges, primary (reception onwards) and secondary schools will remain open for vulnerable children and the children of critical workers. All other children will learn remotely until 8 March.

Shopmobility

The Shopmobility office will remain open as it is Covid secure. For bus pass applications please make an appointment. For the hire of scooters and wheelchairs (some restrictions are in place) please book in advance on 01724 297418.  This will help to ensure social distancing requirements are met.

Bus service

Residents are encouraged to check with bus operators before travelling as emergency timetables are being implemented. Follow the links below or use the telephone numbers provided for further information.

Rail service

Transpennine Express – view the new on-line timetables and latest information on the social distancing measures they are taking on the Transpennine Express website.

Transpennine Express are encouraging anyone that needs to make an essential journey by train to check before they travel and plan their travel accordingly.

Contact details

If you have a query about council services during this time, please make use of online guidance first and if you don’t find the information or support you need, call our Contact centre 01724 297000.  Please only use our contact centre number if you really have to. This will help staff to prioritise supporting our most vulnerable residents and allocate your request.

Monday to Thursday – 8.30am to 5pm

Friday – 8.30am to 4.30pm

Saturday – 9am to 12pm

customerservice@northlincs.gov.uk
01724 297000