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Council services updates

Staff from across North Lincolnshire Council are working hard to keep people safe and well, protect the most vulnerable, enable community resilience and protect the economy in response to COVID-19.

Small acts of kindness such as picking up a prescription, getting some fresh produce or chatting on the phone can make the world of difference for people who are self-isolating. The council is working with volunteers and community groups to champion this groundswell of community spirit.

If you have a query about council services during this time, please make use of online guidance first and if you do not find the information or support you need, call the Contact Centre 01724 297000.

This will help staff to prioritise supporting our most vulnerable residents.

From 00:01 on Wednesday 2 December, North Lincolnshire will move into Tier 3 restrictions. To see what the changes are to council services, go to the Tier 3 Service Update page.

How some of our services are affected by Covid-19

We have reviewed our risk assessment in line with latest government guidance, and due to the size of Woodlands chapel, the limit on the numbers attending funerals in the crematorium chapel is 20.

Burials which take place outside are limited to 30.

The maximum number of people who can attend scattering of ashes in the grounds is 15.

Unfortunately, the Books of Remembrance Room is closed.

Social distancing must be followed by keeping at least two metres away from others outside your household or support bubble including in the grounds, and large gatherings are not permitted.

We are following government guidance in collecting contact details for NHS test and trace. Face coverings must be worn at all funerals to comply with the legislation, this includes in a funeral director’s vehicle.

Updated information is available in our leaflet; Funerals in North Lincolnshire, minimising the risk of COVID-19 transmission.

We will follow government guidance in collecting contact details for “Test and Trace”.

Help Project

The Help Project is a service that supports residents over the age of 50 who have experienced the loss of a loved one. The service, a partnership between the council, Age UK Lindsey and Citizens Advice North Lincolnshire, aims to prevent social isolation by creating a friendly support network. Read more about the Help Project in North Lincolnshire.

We understand this is a very difficult time for families and we will do all we can to support you. If you have any questions, please don’t hesitate to contact us on

01724 747555 or email at crematorium@northlincs.gov.uk.

Please be aware that the situation is ever evolving and guidance may need to be updated in line with government guidance as and when it is issued.

Friday 20 November

Garden waste winter suspension brought forward

Brown bin collections will be suspended from the week commencing 23 November. This is slightly earlier than planned following a reduction in the amount of garden waste and staffing pressures due to the impact of Covid-19.

The eight household waste recycling sites across the region remain open but should only be visited if essential.

The brown bin collection will recommence in the New Year as previously planned –residents are asked to check waste calendars for details.

You can still replace your brown bin with a free composter – go to the home composting webpage for more details.

 

Thursday 5 November

Are household recycling centres (tips) still open?

Our household recycling centres are open as usual whilst national restrictions are in force, however we ask that only essential visits are made. If you see a long queue, consider returning another day if your visit is essential. We may have to close sites early and turn people away to maintain staff and visitor safety.

Anyone joining a queue after 3pm may be asked to leave before they have finished disposing of their waste as we are bound by strict operating hours.

Bins

To help collections run as efficiently as possible, people are asked to follow the guidance below.

People can help the refuse collectors by:

  • Putting bins out on scheduled collection days by 7am. Check your collection date.
  • Not over filling bins – the lid must be closed to stop garden waste spilling out.
  • Storing excess waste until the next collection.
  • Ensure that any compacted material is loosened before collection – if the waste is squashed down it could get stuck or make the bin too heavy for the lifting equipment, which may mean the bin cannot emptied.
  • Not putting bags of garden waste in or next to the bin. Bagged garden waste cannot be reprocessed.

Waste and recycling

  • The council are asking that residents who must visit the sites observe social distancing rules and remember that government guidelines are that everyone stay at home unless their journey is essential. Residents are urged to use the sites only in exceptional circumstances, for example where they have excess general household waste to dispose of   Please respect the safety of the attendants by not asking for their help as they also need to comply with social distancing.
  • Ways in which garden waste can be reused include home composting – composting is a natural form of recycling garden and kitchen waste (for example, vegetable peelings), plants and leaves into a quality compost at virtually no cost to you. If you have a garden, you could turn this waste into compost rather than throwing it away. Further details on home composting, including the benefits and ‘how to’ can be found on our website.
  • Grass-cycling – Grass-cycling can help reduce the mess and strain of bagging up the cuttings, and actually improves your lawn. Leaving grass cuttings on your lawn helps grass to naturally breakdown valuable nutrients and moisture to the soil – making it grow greener, healthier and thicker. It also discourages weeds growing. More information on grass-cycling, including the best time to do it, can be found on our website.
  • We understand that not everyone will be able to home compost or grass-cycle, but this is where the community can help. Everyone is encouraged to be a good neighbour and help out others.

Domestic waste collections are continuing as normal. Please follow the government guidance on waste from possible cases and cleaning of areas where possible cases have been (including disposable cloths and tissues).

Bonfires

Please think of your neighbours and avoid lighting bonfires. Bonfire smoke can have a harmful effect on people with health problems such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis. It also causes significant problems for people suffering with coronavirus symptoms.

Local Restrictions Support Grant – North Lincolnshire

Businesses required to close in North Lincolnshire due to local or national restrictions will be eligible for the following:

  • For properties with a rateable value of £15k or under, grants to be £1,334 per month.
  • For properties with a rateable value of between £15k-£51k grants to be £2,000 per month.
  • For properties with a rateable value of £51k or over grants to be £3,000 per month.

Grant payments will be made following successful eligibility checks and will be made on or before the 27 November 2020. Please complete the online form.

Things to do

For ideas of things to do, take a look at the Family Activities page. Lots of ideas to keep children entertained.

Imagination Library

Register for the Imagination Library scheme online. You can do this by visiting the Imagination Library page on our website.

Libraries

With a North Lincolnshire Library card you can download ebooks, audiobooks, newspapers and magazines free to your device – you can find more information on the online library resources page on our website. If you don’t have a library card you can apply for it by emailing: library.enquiries@northlincs.gov.uk.

At this current time access to dental treatment is limited. With this in mind there has never been a better time to protect that smile and follow preventative dental and oral hygiene routines and considerations to maintain healthy teeth for all the family. Read more on the oral health page.

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep children and adults entertained.

We are working closely with all childcare settings to ensure that there will be enough childcare available to meet the needs of parents. Please keep in contact with your existing childcare provider who will be able to advise you of their latest position.

If you do not usually use childcare but now need it please contact the Family Information Service, who will be able to advise where places are available and help with costs of childcare. Please ensure that you use Ofsted registered childcare at this time to ensure a safe and supportive environment for your child.

The government has published guidance for food businesses which may continue to open (such as takeaway services and supermarkets). This includes information on:

  • Maintaining social distancing
  • Food hygiene
  • Managing employee sickness

The full guidance can be found on the government website.

Additional guidance is also provided by the Chartered Institute of Environmental Health (CIEH).

Unfortunately, criminals may use the pandemic to scam people out of their money and personal information by requesting information by text message, e-mail or social media on the pretext that they are the council.

North Lincolnshire Council will never send you an unsolicited text message, e-mail or social media request to asking for your personal or financial information.

If you receive an unsolicited text message or an e-mail from North Lincolnshire Council asking you to provide personal or financial information….STOP…. It’s a scam.

For the latest information about how the council is providing financial support during the coronavirus pandemic please visit the information, advice and guidance page.

Further information on other Covid-19 fraud scams can be found on the Friends Against Scams website.

Following the announcement on 31 October of national restrictions, all North Lincs Active facilities including leisure centres, Normanby Hall Golf Course, the Indoor Bowls Club, outdoor sites and skate parks will temporarily close from Thursday 5 November until the restrictions are lifted.

You will find further information on our leisure centre frequently asked questions page.

The following venues will be closed:

  • Active Communities activity sessions (chair based, archery, boccia, multi-sports, street sports)
  • Brigg Recreation Ground
  • Football pitches – Co-op pitches, West Common Lane pitches, Winterton artificial pitch, Epworth 3G pitches, Axholme North 3G pitches
  • Leisure centres
  • Quibell Park
  • Scunthorpe Indoor Bowls Centre
  • Skate parks at Epworth, Ancholme and Winterton
  • Youth centres and face to face youth centre activities

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep you entertained.

Following the announcement on 31 October of national restrictions, the following visitor attractions in North Lincolnshire will temporarily close from Thursday 5 November until the restrictions are lifted:

  • Normanby Hall Country  – will open from Tuesday 10 November, with some restrictions in place. Please visit the Normanby Hall website for more information.
  • Normanby Hall Golf Course
  • North Lincolnshire Museum
  • 20/21 Visual Arts Centre
  • Water’s Edge

For ideas of things to do, visit our Family Activities webpage. Lots of ideas to keep you entertained.

Following the announcement on 31 October of national restrictions, all our facilities will be offering an appointment only service until the restrictions are lifted.

We will be offering:

Information, Advice and Guidance which you would normally ask for at your local facility will still be available via telephone. Please contact 01724 297000 option 6 and your enquiry will be dealt with by the appropriate person. We may need to make you an appointment.

Access to our public computer network will be available by appointment only at the following facilities:

  • Scunthorpe Central – Tuesday and Friday – 9.30am to 12noon
  • The Angel, Brigg – Monday and Thursday – 10am to 12noon
  • Baysgarth, Barton – Wednesday and Friday – 11am to 1pm
  • The Market Place, Crowle – Monday and Wednesday – 9.30am to 11.30am
  • Epworth library – Wednesday and Friday – 9.30am to 11.30am

Access will be by prior booking only for a session of up to 45 minutes. These sessions are for urgent access to public services, for example to complete benefit claims and job applications. Bookings can be made by calling 01724 297000 option 6

Printing requests – if you require any printing this can be emailed to centralprints@northlincs.gov.uk. We will prepare this for you and we will ring you when it is ready to collect from your local facility.

Ready Reads is a ‘click and collect’ book loan scheme. Library staff will handpick a selection of books, which can then be issued to the customer’s library card, before being bagged up and a collection time arranged. This will be from the front entrance of your local library. These will be available from the following libraries by appointment only:

  • Scunthorpe Central – Tuesday and Friday – 9.30am to 12noon
  • The Angel, Brigg – Monday and Thursday – 10am to 12noon
  • Baysgarth, Barton – Wednesday and Friday – 11am to 1pm
  • The Market Place, Crowle – Monday and Wednesday – 9.30am to 11.30am
  • Epworth library – Wednesday and Friday – 9.30am to 11.30am
  • Riddings library – Thursday – 9.30am to 10.30am
  • Kirton Library – Friday – 10am to 1pm
  • Winterton library – Thursday – 9.30 to 12noon

Customers wanting to stock up on reading matter are asked to complete an online form about the kind of books they prefer. You can also contact us by telephone on 01724 297000 option 6. Customers will need to do this every time they would like more books, and are advised to do so several days before they need their next set of books, to allow time for loans to be processed.

The customer request and reservation system is still suspended and customers cannot request individual or specific books.

Home Library service – The Home Library Service will continue to serve existing clients and volunteers will contact their clients in the usual way.

Mobile Library service will continue and will be operating a Ready Reads service from the vehicle door.

Please note that Ashby Link remains closed for refurbishment and will reopen in the New Year 2021.

The following libraries will remain closed:

  • Messingham
  • Bottesford
  • Haxey
  • Broughton
  • Goxhill
  • Park.

You can access other resources:

  • The new Libraries app is the easiest way to stay connected and get the most out of your local Library service. Read more on our main libraries page.
  • Download a bestselling e-book on BorrowBox – Escape into a good book and let your imagination fly! With the free BorrowBox service from North Lincolnshire Libraries, you’ll be spoilt for choice. There are a wide range of titles from authors including Lee Child, David Walliams, James Patterson and Hilary Mantel.
  • Access more than 700 magazines and newspapers with the PressReader app – Download the PressReader app and use the Library option to sign in.  Further information is available on our online resources page.

Ideas to keep yourself and children occupied are available on the Family Activities webpage. Including stories read by David Walliams and Addy Farmer.

Thursday 5 November

Indoor market – Scunthorpe

St John’s Market remains open for essential food items.

St John’s Market is currently open from 8am to 4pm – Tuesday to Saturday for essential goods only. Both the ground and first floors are open with social distancing measures in place. Access to the market is currently by the ground floor only with a sanitising station in place. On entry to the market please observe the floor markers and follow the one way system.

The food court traders on the first floor are open serving takeaway meals only.

Public toilets remain open.

For more information on our markets or to enquire about taking a stall at one of our sites please contact the market team at newmarket@northlincs.gov.uk.

Outdoor markets – Brigg and Ashby

The outdoor markets at Ashby and Brigg, including the farmer’s market, will be open for traders selling essential goods only.

From 1 August, the relaxed restriction on the enforcement of parking charges across all car parks in North Lincolnshire only applies to NHS staff displaying their permit.

NHS workers and NHS volunteers who would like to continue to  benefit from relaxed restrictions whilst undertaking their duties at Scunthorpe General Hospital must now obtain from the NHS trust, a government approved COVID-19 parking pass to display in their vehicle. The COVID-19 parking pass provides evidence of entitlement to parking without a time restriction for those on duty as an NHS staff member or NHS Volunteer Responder. The permit should be completed and displayed on the dashboard where it can be clearly seen through a windscreen with the printed side facing up.

Displaying the COVID-19 parking pass will enable workers to continue to benefit from relaxed restrictions on single yellow lines and restricted parking bays on the following streets without having to observe the time limits:

  • Auckland Road
  • Cliff Gardens
  • Northolme Crescent
  • Eryholme Crescent
  • Alan Crescent
  • Highfield Avenue

Parks and playgrounds remain open. You must still maintain a safe distance.

Skate parks at Epworth, Ancholme and Winterton will be closed.

For other ideas of things to do, visit our Family Activities webpage. There are lots of ideas to keep children entertained.

We have robust systems in place for people to work remotely – including people working in the planning service. General enquiries can be sent by email to planningdutyofficer@northlincs.gov.uk or by calling the council’s contact centre on 01724 297000. Case officers can be contacted directly using their email address.

Planning applications can be submitted online via the planning portal.

Any representations to planning applications or notifications should be sent through the council’s planning pages on its website or by emailing planning@northlincs.gov.uk.

Please avoid submitting anything in paper to the department at this time.

Unaccompanied site visits that do not require entry to a property will continue but face to face meetings have had to be postponed.

The building control service is running as normal and can be contacted in the usual ways by telephone or email.

The following public toilets are open:

  • Ashby High Street
  • Barnetby
  • Barton Market Place
  • Brigg, Carey Lane
  • Brigg East Park
  • Brittania Corner
  • Broughton
  • Central Park
  • Crowle
  • Dunstall Street
  • Epworth
  • Haxey
  • Kirton Lindsay
  • Owston Ferry
  • Winterton

Further details are available on the Public Conveniences webpage.

Thursday 5 November

Marriage and civil ceremonies

Weddings, civil partnership ceremonies will not be permitted to take place except in exceptional circumstances.

If you would like to discuss your booking, or make a new ceremony enquiry, please email us at registrars@northlincs.gov.uk and a member of the team will contact you.

Birth registration

Birth registration appointments and Notice of Marriage appointments will continue to be offered with a limited service, at Scunthorpe Central. Appointments can be made by ringing us on 01724 298 555 or emailing registrars@northlincs.gov.uk

Schools, colleges and early years settings remain open.

Residents are advised to walk or cycle when possible and when travelling by car to only travel with those in your household and/or support bubble.

It is advised to only use public transport for essential purposes, such as travelling to school or work. Face coverings must be worn unless exempt.

Shopmobility

The Shopmobility office will remain open as it is Covid secure. For bus pass applications please make an appointment. For the hire of scooters and wheelchairs please book in advance on 01724 297418. This will help to ensure social distancing requirements are met.

Bus service

Transpennine Express – view the new on-line timetables and latest information on the social distancing measures they are taking on the Transpennine Express website.

Residents are encouraged to check with bus operators before travelling as emergency timetables are being implemented. Follow the links below or use the telephone numbers provided for further information.

Contact details

If you have a query about council services during this time, please make use of online guidance first and if you don’t find the information or support you need, call our Contact centre 01724 297000.  Please only use our contact centre number if you really have to. This will help staff to prioritise supporting our most vulnerable residents and allocate your request.

Monday to Thursday – 8.30am to 5pm

Friday – 8.30am to 4.30pm

Saturday – 9am to 12pm

customerservice@northlincs.gov.uk
01724 297000