Community Trigger

To follow any changes to this service, visit the Council Service Updates page.

The Community Trigger gives victims and communities who are suffering from anti-social behaviour the right to ask that their case be reviewed if they feel that their complaint has not had an adequate response.

It is designed to make sure those agencies within the Community Safety Partnership work together to try to resolve anti-social behaviour within its locality.

The Community Trigger will not replace any individual agencies complaints procedure, so you can still complain via the council’s corporate complaints procedure or to the Independent Police Complaints Commission if you wish to do so.

Please Note: The Community Trigger is for pre-existing anti-social behaviour (ASB) cases that have been reported to agencies at least three times in the previous six months and not for the general reporting of ASB incidents.

If you would like to report a general ASB incident please do so by calling either:

  • North Lincolnshire Council –  01724 297000
  • Ongo –  01724 279900


Further information

The Community Trigger can be used to review a case if:

  • You (as an individual) have complained about three separate incidents of anti-social behaviour in the last six months to Humberside Police, North Lincolnshire Council or a Registered Social Landlord, OR
  • If five individuals in the local community have complained separately about similar anti-social behaviour incidents in the last six months to Humberside Police, North Lincolnshire Council or a Registered Social Landlord.

The persistence of the anti-social behaviour, the harm or potential harm caused or whether it is hate motivated will be taken into consideration when looking at whether or not the case has reached the above criteria.

A victim of anti-social behaviour or someone acting on behalf of the victim can activate the trigger. This can be a member of the victim’s family, a carer, Member of Parliament or a local Councillor. The victim can be an individual, a business or a community group.

If you believe that your complaint of anti-social behaviour has not be adequately dealt with you can fill in the Community Trigger form online:

Alternatively, you can:

  • Email the Safer Neighbourhoods Team on saferneighbourhoods@northlincs.gov.uk
  • Call the Customer Contact Centre on 01724 297000
  • Submit your request in writing to:

The ASB Team
Shelford House,
Shelford Street
DN15 6QB

You will need to provide details about the anti-social behaviour you are a victim to, the number of times you have complained, to whom you have complained and the method of complaint, for example, by telephone or via email.

If sending an email please make sure the subject is ‘Community Trigger’.

Once you have requested a review of your case, a member of the ASB Team will ask any agency involved to provide details of your complaints.

A minimum of two officers from two separate agencies will decide if the request meets the criteria for a review. You will be informed of their decision and if your request has not met the criteria, you will be informed why.

If the threshold is met, your case will be taken to a Multi-agency Review Panel who will look at the case and assess what has been done to try and resolve the case. The Review Panel will then decide what else can be done to help resolve the issues.

The review will take place within 28 days and you will be informed of the outcome in writing and whether or not further action will be taken with your case.  If further actions are needed an action plan will be discussed with you.

If you are not satisfied with the decision of the Review Panel you can appeal to:

Head of Safer Neighbourhoods
Safer Neighbourhoods
Shelford House
Shelford Street
DN15 6QB

You will be informed of their decision within 28 days.

If you are still not satisfied you can then appeal to the Police & Crime Commissioner.

North Lincolnshire Council must publish the last reporting period of activations as soon as practicable.  This should include how many did not meet the threshold for the trigger and how many lead to further actions being taken.

October 2014 – end of March 2015:

  • 2 Community Triggers activated
  • 2 did not meet the threshold for a review
  • 1 appeal – which was not upheld at the appeal hearing and resulted in no further action

April 2015 – end March 2016:

  • 7 Community Triggers activated
  • 5 met the threshold
  • 2 did not meet threshold
  • 4 lead to further action
  • 0 appeals

April 2016 – end March 2017:

  • 5 Community Triggers activated
  • 2 met the threshold for a review and both led to further action
  • 3 did not meet the threshold for a review
  • 0 appeals

April 2017- end March 2018

  • 7 Community Triggers activated
  • 6 met the threshold for a review and 4 of these led to further action
  • 1 activation did not meet the threshold
  • 0 appeals

Monday to Thursday: 9am to 5pm

Friday: 9am to 4.30pm


Customer Contact Centre:

01724 297000

The Anti-Social Behaviour Team
Shelford House
Shelford Street
DN15 6QB