North Lincolnshire Council

Report a missed bin or box

Domestic bins and boxes

Please put your wheeled bins, boxes, textile bag and small electrical items out by 7am at the curtilage of the property on your collection day. We provide an assisted collection service for residents who are unable to present their bins, boxes and bags for emptying.

Reporting a missed bin or box collection

Before you report a missed collection remember to ask yourself the following questions:

•Was your bin/box out at the correct time? (containers should be presented by 7am on your collection day)
•Was it out on the correct day?
•Was your collection day affected by a bank holiday this week?
•Did your bin/box contain the correct material?

Please do not report a missed bin until after 4pm on your collection day unless your adjacent neighbours either side have been emptied as the crew can still collect till 6pm.

If your container(s) have been missed please be aware that we will carry out the following checks on our systems:

•In cab
•Crew reports
•CCTV
•Tracking

These will be to check whether the bins/boxes were out on time or to show if any issues with the bin/boxes have been logged as to why it wasn’t collected, e.g. contaminated or too heavy.

If after all checks have been done and that the bin was missed by the crews then we will return within 3 working days.

If you still believe that your containers have not been collected through no fault of your own, please complete the form below and we will investigate this fully.

Commercial missed collections

Please put your commercial wheeled bins out by 6am at the curtilage of your commercial premises on your collection day.

Returning your bins

We request that you return your empty bins to your commercial premises after they are collected.  Do not leave your bins on the highway/pavement as under the Highways Act 1980 it is an offence to obstruct the highway including pavements.

Reporting a missed bin collection

Before you report a missed collection, remember to ask yourself the following questions;
•Was your bin out at the correct time? (Containers should be presented by 6am on your collection day)
•Was it out on the correct day?
•Was your collection day affected by a bank holiday this week?
•Did your bin contain the correct material?

If your bins have been missed please be aware that we will carry out the following checks on our systems

•In cab
•Crew reports
•CCTV
•Tracking

These will be to check if the bins were out on time or any issues with the bin have been logged as to why it was not collected e.g. contaminated or too heavy.

If after all checks have been done and that the bin was missed by the crews then we will return within 3 working days.

If you still believe that your containers have not been collected through no fault of your own, please contact the commercial helpline on 01724 297848.