Report a missed bin or box
Reporting a missed bin collection
Before you report a missed collection, remember to ask yourself the following questions;
•Was your bin out at the correct date and time? (Containers should be presented by 6am for trade and 7am for domestic on your collection day)
•Was your collection day affected by a bank holiday this week?
•Did your bin contain the correct material?
If your bins have been missed please be aware that we will carry out the following checks on our systems
This checks whether the bins/boxes were presented on time or if there were any issues with the bins/boxes that have been logged on our systems e.g. contaminated or too heavy.
If, after all checks have been done, and the bin was missed by the crews we will return within 3 working days.
Domestic Missed Collections
Please put your wheeled bins, boxes, textile bag and small electrical items out by 7am at the curtilage of the property on your collection day. We provide an assisted collection service for residents who are unable to present their bins, boxes and bags for emptying.
Please do not report a missed bin until after 4pm on your collection day unless your adjacent neighbours either side have been emptied as the crew can still collect till 6pm.
If you still believe that your containers have not been collected through no fault of your own, please complete the form below and we will investigate.
Commercial Missed Collections
Please put your commercial wheeled bins out by 6am at the curtilage of your commercial premises on your collection day.
T o report a missed COMMERCIAL collection please email firstname.lastname@example.org
Returning your bins
We request that you return your empty bins to your commercial premises after they are collected. Do not leave your bins on the highway/pavement as under the Highways Act 1980 it is an offence to obstruct the highway including pavements.