Bulky items, assisted collections and medical collections

We offer a bulky item collection service, assisted collections and medical collections. Please read below for information about each of these services.

More information

If you are unable to take your bulky household items to one of our Household Recycling Centres, we can make one visit to your property and collect up to three of these items for you, free of charge.

Before booking a bulky collection, please consider whether the items are suitable for reuse. There are several groups which can collect or accept items for reuse in North Lincolnshire. For more information on these schemes read our furniture reuse page.

The quickest way to request a collection is by using our online form:

How many items can be collected?

North Lincolnshire residents are entitled to one collection of up to three items per rolling 12 months, free of charge. For example, if you request a bulky collection on 10 August one year, you will be entitled to your next free collection from 11 August the following year. Second and subsequent collections of up to three items can be requested within this period but there will be a charge.

When will the items be collected?

Please leave your items ready for collection by 7am the day after you book the collection. We aim to collect within 15 working days (Monday to Friday), but this may be longer depending on the demand for this service. Our working days do not include weekends or bank holidays. ​An officer will only contact you if there is an issue with your request.

We can collect:

  • Chairs
  • Bed (base, headboard, mattress are classed as three individual items)
  • Bicycles
  • Carpets (rolled and tied)
  • Cookers (including microwaves)
  • Fridges and freezers (clean inside and empty)
  • Headboards
  • Mattresses
  • Settees (a three piece suite is classed as three individual items)
  • Televisions
  • Washing machines

and many more items…

We cannot collect:

  • Asbestos
  • Bathroom suites
  • Boilers
  • Car or motorbike parts
  • Construction or demolition waste
  • Excess household waste, including cardboard
  • Garage doors
  • Garden waste
  • Glass, including windows
  • Kitchen units (cupboards, sinks)
  • Radiators
  • Wood, including sheds and fences
  • Oil storage tanks

If you are unsure if your item or items qualify, please contact us.

Household bulky waste

The bulky item collection service is for household waste. We are unable to collect waste arising from construction or demolition, which includes improvement, repair or alteration. Items such as bathroom suites (including bathtubs, sinks and toilets), kitchen units (such as sinks and cupboards) and radiators are classed as part of the fixtures and fittings of a house, which we will not collect.

Some of our Household Recycling Centres accept these items for a charge. Have a look at our ‘What you can take‘ page for more information.

Business bulky waste

If your bulky waste is from a business, please visit our bulky commercial waste page.

We provide an assisted collection service for residents who are unable to present their bins, boxes and bags for emptying.

We collect and return all containers to the usual point of storage outside your property.

You must meet the following criteria to receive this service:

No other able bodied people in the household plus one of the following:

  • A blue parking badge
  • Disability registration
  • A physical or medical condition, infirmity, temporary injury, or pregnancy, leaving you unable to present your waste containers for collection

To receive this service please complete the online form by following the link below or call the Customer Contact Centre for more information.

Medical (clinical) waste is any waste that poses a threat of infection to humans. This can include:

  • Blood or other bodily fluids
  • Human or animal tissue
  • Excretions
  • Drugs or other pharmaceutical products
  • Swabs or dressings
  • Syringes, needles, or other sharp instruments

Removal of medical waste from a domestic property is free via your NHS contact (district nurse/doctor). Please contact them for further details.

If you find a needle or syringe on public land/space, call the Customer Contact Centre on 01724 297000 or report it to us online and we will collect it safely within one working day.

If it is found on private land please follow the advice given on the safe disposal of needles and syringes.

Other medical waste

We can provide a larger general waste bin or a larger recycling bin to families where a resident suffers incontinence or a similar medical condition. This is not classed by the NHS as hazardous waste and as such can be placed in your general waste bin. If you or a member of your household suffers with incontinence, please contact the Customer Contact Centre for further details.