We’re improving the way we communicate with our residents; you’ll now see 01724 296000 on all calls from the council.
Previously, when the council made external calls, our number was withheld so you wouldn’t know who was calling you. We know that a lot of nuisance or unsolicited calls come from withheld numbers, so we want you to know that it’s the council calling.
In order to improve your experience when you contact us, now, all calls from the council will show the number 01724 296000.
If you miss a call from us on this number, don’t worry, we’ll try to contact you again soon.
You don’t need to call us back on 01724 296000. Calling this number will connect you to a recorded message, just letting you know that we’re trying to get in touch.
If we’ve left a message or you know the number of the department or officer that is trying to call you, feel free to call them back. Or just sit tight and we’ll be in touch.
For new enquiries, you can email us on firstname.lastname@example.org or call our Customer Contact Centre on 01724 297000.