Online forms
What is an online form?
Online forms work very similar to how a paper form would work;
the biggest difference is that an online form will only display
questions relevant to you.
Using online forms also allows us to reduce the amount of wrong
or missing information being submitted.
How do I complete a form?
A full list of online forms can be found on the do it online section.
Once you've selected and opened a form, you will be asked a
number of questions. If the question is mandatory a red
asterix (*) will appear next to the
question.
Forms might be divided in to sections, if so you can progress to
the next stage by clicking the "Next"
button. If you would like to go back to the previous section
click the "Previous" button.
If the form has been divided in to sections, a progress bar will
appear at the top of the form which will show you what section
you're currently looking at.
At the bottom of each form, there’s a submit and cancel
button. Once you've completed all required questions on a
form click the "Submit" button.
How do I save a form?
Where applicable a form can be saved and completed at a later
date by clicking the "Save"
button. This option is only available on large forms.
You can of course save the form as many times as you need before
submitting it.
You will then be asked if you want to create a new account or
use an existing account.
If you choose "Create New Account"
you will then be asked to supply name, e-mail address and
password.
How do I access a saved form?
Whenever you save a form by using a newly created account or an
existing account you will receive an e-mail with a link back to
your saved form including its unique reference number.
When you click on this link you will then be asked to login
using your username and password.
Usernames and passwords are case sensitive and must be entered
in the same format that you provided when you created the
account.
I've forgotten my password
To reset your account's password follow the link from your
original e-mail where you will then be asked to login. Select
the "Forgot your password?"
option. You will then need to enter the same e-mail address
you used to register the account and then click "Get
Password".
Preventing timeouts
Sometimes when it takes a long time (over 20 minutes) to
complete a section of the form there may be problems with the form
timing out. This can mean that any work you have recently input
into the form is lost and will have to be re-input.
There are a number of things you can do to avoid this if you
think it may take some time to complete a particular section:
- Before starting the section concerned always save the
form.
- If you are taking a long time to complete the section save the
form again before you reach the 20 minute limit.
- Alternatively save the form and then write what you wish to say
using the word processing package on your PC. Then when you are
happy with what you have written, bring back your saved form and
copy and paste the text into the relevant area of the
form.
How do I keep a copy of a form?
If you wish to keep a copy of the form once you've submitted
it there a number of ways you can do this:
- When you submit the completed form if you provided a valid
email address as part of your personal details - an email receipt
including a copy of the form will automatically be sent
to the address supplied.
- Before submitting, click on the
"Review" button and either save the html
page locally on your computer and/or print a hardcopy.
- Again before submitting the form click on the
"Printable Version" button which will
then open up a copy of the form as a PDF document which you could
either save locally on your computer and/or print out a hard
copy.
I'm having problems with online payments
Please see our help with online payments section.
