We run a special collection service for up to three bulky household items such as TVs and furniture. However if the item you want to dispose of is still in a good condition please see our furniture reuse schemes to find out if it could be reused by someone else.
We provide only one free collection per property in any financial year (1 April to 31 March). Any further requests for collections in the same financial year will be charged at £15.50 for up to three items.
You can complete an online version of the bulky item collection request form by clicking on the link below.
Alternatively, please call 01724 297000 to arrange for the collection of any bulky items of rubbish.
All bulky item collection requests are dealt with as soon as possible. Items need to be placed outside in an accessible location (such as, gates unlocked, no obstructions etc.) on the working day following the request and will be collected within 14 days. Alternatively you can take your bulky household items to any of the eight household recycling centres.
Cancelling a bulky item collection
You can cancel a bulky item collection request by calling our customer helpline on 01724 297000. This must be done before our crews arrive at your property.
If our crews visit your property to collect the requested items and they are not outside or not accessible, the following will apply:
- If it was your first collection of the financial year, any further bulky item collection requests will be charged for.
- If this was not your first collection of the financial year and you had paid the £16.00 charge, a refund will not be given.
What can be collected
- Three piece suite (three items)
- Bed (three items - bed base, mattress, headboard)
- Carpets (rolled and tied)
- Cooker (including microwaves)
- Fridge (must be cleaned inside and free of food)
- Fridge/freezer (must be cleaned inside and free of food)
- Garden gates (standard)
- Hi-Fi equipment
- Ironing board
- Washing machines (including Tumble driers)
What cannot be collected
- Bathroom suites
- Car batteries
- Car engines/gear boxes
- Construction/demolition materials
- Drums containing liquids (any)
- Empty drums containing the residue of hazardous substances
- Excess household refuse
- Garage doors
- Garden waste
- Kitchen units (for example sinks, cupboards)
- Loose brick rubble
- LPG gas cylinders
- Oil storage tanks
- Replacement windows
Please note a number of websites offer ways to donate your unwanted and reusable items to other people in your local area, including: