We are as a service committed to developing our performance.
This is so we can deliver better quality public services to local
people.
We arecontinually monitoring our performance. This is done
through a range of indicators. These enable us to identify and take
action to improve our service.
Best Value Performance indicators (BVPIs)
BVPIs are initiated by the Government. They seek to bring about
continuous improvement in the cost and quality of services provided
by local councils.
We set ambitious service indicators which we strive to make
challenging. We will not always achieve the targets.But we believe
that setting the targets and tracking progress against them is the
key to improvement.
Targets are reviewed on an annual basis. Some targets are
revised in the light of subsequent performance or changes of
circumstances.
We assess progress against all our Performance Indicators
(PIs).
Quarterly Performance Review (QPR)
Every three months a QPR is carried out by our service. All
staff are invited to this. The QPR is a key method for reviewing
progress against our
- priorities
- action plans
- indicators
The council specifies mandatory issues which as a service we
must report on. Value for Money (VFM) is a key feature. We must
demonstrate how VFM is achieved in our service.
It will be incorporated in all our future QPRs and a range of
indicators will monitor economy, efficiency and effectiveness. This
will help us review and improve the use of our resources.
To support our QPR process and to provide a meaningful basis for
comparing performance we have joined the council's New
Unitaries Benchmarking (NUB) group. The group comprises of councils
similar to us primarily rural in nature.
Balanced scorecard
The council also measures its performance as a whole. To do this
it has developed a 'balanced
scorecard'. In the future we will feed our performance
into the scorecard.
