Thousands of people contact us every year in many different ways. Regardless of how you contact us you are entitled to a high standard of response.
Here we set out our service standards when you first contact us and tell you what you can expect from us.
We will:
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Aim to provide high quality customer focused services.
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Respond in a timely manner to customer requirements.
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Listen to our customers and provide them with value for money.
Online
On the web site you can access many services at a time to suit you.
We will acknowledge that we have received your request straight away. That first acknowledgement will then tell you what will happen next and when it will happen.
We will then keep you informed about the progress of your enquiry.
You can also use the enquiries, comments and compliments form on this website to send comments, questions or compliments to the council.
Email
If you would like to contact us via email, our address is: customerservice@northlincs.gov.uk.
We will respond to your email by the next working day and will keep you informed about the progress of your enquiry.
Telephone
Here are some useful numbers:
To report flytipping, flyposting, stray dogs, dog fouling, abandoned cars and problems with waste, recycling, roads, street cleaning, streetlights, trees, bridleways and country footpaths, high evergreen hedges and local nature reserve: 01724 297000.
Local Taxation and Benefits:
Social Services:
Out of hours emergencies:
All other enquiries – main switchboard: 01724 296296.
Our main switchboard and contact centre is open between 8.30am and 5pm Monday – Thursday and 8.30am and 4.30pm on Fridays (except Bank Holidays).
When staff are away from their desks we may use answerphones. If you leave a message with your contact details we will ring you back as soon as possible.
Please note: if your telephone does not accept Withheld or Unavailable numbers we may not be able to ring you back.
In person
Local Links can help with more complex enquiries where you really need to talk to someone face to face. If an appointment would be helpful to you they are available at most Local Links.
When you visit us we will keep waiting times to a minimum. If you have to wait we will advise you how long it may be for and if necessary offer you an appointment at a mutually convenient time.
If you have a pre-arranged appointment we will see you within 10 minutes of the appointment time.
By post
North Lincolnshire Council
Civic Centre
Ashby Road
Scunthorpe
North Lincolnshire
DN16 1AB
We will send you at least an initial response to your letter within 10 working days and then will keep you informed about the progress of your enquiry.
If we visit you at home
Where appropriate we will contact you in advance to make an appointment to see you at a mutually convenient time.
All visiting officers will carry official council identification and will show it to you before they enter your home.
If we need to cancel or change your appointment we will let you know.
