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Community Trigger

Community Trigger

The Community Trigger gives victims and communities who are suffering from anti-social behaviour the right to ask that their case be reviewed if they feel that their complaint has not had an adequate response. 

It is designed to make sure those agencies within the Community Safety Partnership work together to try to resolve anti-social behaviour within its locality.

The Community Trigger will not replace any individual agencies complaints procedure, so you can still complain via the council’s corporate complaints procedure or to the Independent Police Complaints Commission if you wish to do so.

Please Note: The Community Trigger is for pre-existing anti-social behaviour (ASB) cases that have been reported to agencies at least three times in the previous six months and not for the general reporting of ASB incidents.

If you would like to report a general ASB incident please do so by calling either:

The Community Trigger can be used to review a case if:

  • You (as an individual) have complained about three separate incidents of anti-social behaviour in the last six months to Humberside Police, North Lincolnshire Council or a Registered Social Landlord, OR
  • If five individuals in the local community have complained separately about similar anti-social behaviour incidents in the last six months to Humberside Police, North Lincolnshire Council or a Registered Social Landlord. 

The persistence of the anti-social behaviour, the harm or potential harm caused or whether it is hate motivated will be taken into consideration when looking at whether or not the case has reached the above criteria.

A victim of anti-social behaviour or someone acting on behalf of the victim can activate the trigger. This can be a member of the victim’s family, a carer, Member of Parliament or a local Councillor. The victim can be an individual, a business or a community group.

If you believe that your complaint of anti-social behaviour has not be adequately dealt with you can fill in the Community Trigger form online:

Activate the Community Trigger

Alternatively, you can:

The ASB Team
Shelford House,
Shelford Street
Scunthorpe
DN15 6QB 

You will need to provide details about the anti-social behaviour you are a victim to, the number of times you have complained, to whom you have complained and the method of complaint, for example, by telephone or via email.

If sending an email please make sure the subject is 'Community Trigger'.

Once you have requested a review of your case, a member of the ASB Team will ask any agency involved to provide details of your complaints.

A minimum of two officers from two separate agencies will decide if the request meets the criteria for a review. You will be informed of their decision and if your request has not met the criteria, you will be informed why.

If the threshold is met, your case will be taken to a Multi-agency Review Panel who will look at the case and assess what has been done to try and resolve the case. The Review Panel will then decide what else can be done to help resolve the issues.

The review will take place within 28 days and you will be informed of the outcome in writing and whether or not further action will be taken with your case.  If further actions are needed an action plan will be discussed with you.

If you are not satisfied with the decision of the Review Panel you can appeal to:

Head of Safer Neighbourhoods
Safer Neighbourhoods
Shelford House
Shelford Street
Scunthorpe
DN15 6QB

You will be informed of their decision within 28 days.

If you are still not satisfied you can then appeal to the Police & Crime Commissioner.

Contact details

saferneighbourhoods@northlincs.gov.uk

Customer Contact Centre:

01724 297000

The Anti-Social Behaviour Team
Shelford House
Shelford Street
Scunthorpe
DN15 6QB

Opening hours

Monday to Thursday: 9am to 5pm

Friday: 9am to 4.30pm

Last updated: 01/04/2016
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