What can I put in my bins, boxes and bags?
Visit our bins, boxes and bags page to find out what you can put in them.
Putting your bin out for collection
Please put your wheeled bins, boxes, textile bag and small electrical items out by 7am at the curtilage of the property on your collection day.
We provide an assisted collection service for residents who are unable to present their bins, boxes and bags for emptying.
Returning your bin/boxes
We request that you return your empty bins and boxes to your property after they are collected. Do not leave your bin on the highway/pavement as under the Highways Act 1980 it is an offence to obstruct the highway including pavements.
Reporting a missed bin or box collection
Before you report a missed collection
Remember to ask yourself the following questions;
•Was your bin/box out at the correct time? (Containers should be presented by 7am on your collection day)
•Was it out on the correct day?
•Was your collection day affected by a bank holiday this week?
•Did your bin/box contain the correct material?
Please do not report a missed bin until after 4pm on your collection day unless your adjacent neighbours either side have been emptied as the crew can still collect till 6pm.
If your bins have been missed please be aware that we will carry out the following checks
These will be to check if the bins were out on time or any issues with the bin have been logged as to why it was not collected e.g. contaminated or too heavy.
If after all checks have been done and that the bin was missed by the crews then we will return within 3 working days.
If you still believe that your containers have not been collected through no fault of your own, please complete the form below and we will investigate this fully.
Report a missed bin or box collection