We are committed to providing a quality service which meets our customer's expectations every time you visit the centre.
The standards that we are pursuing are as follows:
Availability of services
- The availablity and times of all our services will be published in our customer information leaflets
- Any forseen changes will be duly notified to our customers through the display of appropriate notices within the centre.
- Any unforseen (emergency) interruptions to services that have been booked will result in refunds and/ or an offer of alternative services where possible.
Staff will be:
- Trained and appropriately qualified
- Easily identified by wearing uniform at all times
- Identifiable through wearing name badges
- Polite, helpful and informative at all times
- Receptive to customer comments and able to act upon such comments to your satisfaction.
The leisure pool will be:
- Maintained at a minimum temperature of 29°C
- Safe and hygienic to swim in and tested regularly to ensure comfort and safety
- Supervised by the recommended number of qualified and trained staff.
The health club and dry sports area will be:
- Clean and safe
- Furnished with equipment that is maintained regularly and in good working order
- Set up in accordance with the requirements of the activity taking place
- Ready for use within five minutes of the start of the class or activity booked when equipment changeovers are necessary (except where otherwise agreed in advance with the customer)
- Illuminated, heated and ventilated where possible to ensure comfort and safe activity conditions.
All ancillary areas - changing rooms, showers and toilets will be:
- Clean hygienic and in good working order
- Checked by staff on a regular basis and remedial action taken when necessary
- Maintained at a temperature which is comfortable and complimentary to other areas.
In general we will:
- Ensure that the centre is clean, safe and well maintained
- Maintain a balanced programme of activities and services which cater for the needs of the community
- Maintain prices at a competitive and affordable level for all customers
- Inspect the facility and services at regular intervals throughout the day and take any remedial action necessary
- Undertake regular surveys of our customers to ensure that we meet their expectations
- Pursue continuous improvements in all areas of our organisation.
If we have not met any of these standards, please let us know.
You can contact us by:
Telephone
Our main telephone number is 01724 280555.
In person
You can visit the centre and speak to a member of staff in person.
Online
You can also use the feedback form on this website to send comments, questions, compliments or complaints to the council.
Email
Email us at scunthorpe.leisurecentre@northlincs.gov.uk
By Post
Scunthorpe Leisure Centre, Carlton Street, Scunthorpe, North Lincolnshire, DN15 6TA.