To ask for information held by the council you must apply in writing (i.e. letter, fax or email). Each service has a member of staff known as an 'Information Champion'. These people make sure that the council responds properly to requests. They also help and advise people asking for information. This page lists addresses of the contacts for each council service.
You can email the address shown below, or you can complete the Freedom of Information website form and the matter will be directed to the appropriate section of the council.
In completing either the website form or by writing in by letter, fax, or email, you must supply the following information at all times:
- Your full name;
- Your full address and email address;
- Full details of what you are requesting; and
- The format in which you require the response, eg, as a letter, fax, or email.
But first check on our website
You should be aware that information will not be dealt with under the Freedom of Information Act if it is 'reasonably accessible by other means', which in our case means information that is already on the council's website. This exemption (section 21) is one of seven 'absolute' exemptions under the act.
To find out if the information you need is on the website, you should use the search facility, the A-Z of Services or click on one of the 13 categories on the left-hand side of the website's home page (starting at 'Advice, Benefits and Emergencies' through to 'Transport and Streets').
Finance Services
Keeps information on:
- Financial advice & procedures
- Audit & accountancy
- Insurance and risk management
- Benefits
- Payments & payroll
- Rent calculation & collection
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Highways & Transport
Keeps information on:
- Highway maintenance
- Road safety
- Transport and Traffic
- Land reclamation
- Car parking
- Shopmobility
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Human Resources
Keeps information on:
- Personnel
- Training & development
- Job design & evaluation
- Organisational review
- Recruitment & selection
- Staff welfare
- Health & safety at work
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Information Technology
Keeps information on:
- Systems development
- IT strategy
- Councilwide IT systems
- Data protection
- Business analysis
- E-government
- Telecommunications
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Executive Management
Keeps information on:
- Chief Executive and Deputy Chief Executive functions
- Change management
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Property Services
Keeps information on:
- Property management
- Building repairs & maintenance
- Property / finance support to schools
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Planning and Regeneration
Keeps information on:
- Town centre management
- Markets
- Local Plan
- Countryside management
- Development control
- Building control
- Economic development
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Leisure Services
Keeps information on:
- Museums & Arts
- Theatre
- Visual arts centre
- Sports facilities /development
- Community development
- Arts development
- Normanby Hall & Country Park
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Adult Social Care Services
Keeps information on:
- Older people’s services
- Learning disability services
- Other disability services
- Mental health services
- Home care services
- Residential care
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Children’s Services
Keeps information on:
- Fostering & adoption
- Children’s homes
- Child Protection
- Family support services
- Well-being of all children
- Working with health and other services
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Strategy & Customer Communications
Keeps information on:
- Strategic planning & safety
- Corporate policy
- Performance information
- Libraries & Local Links
- Northlincsnet
- Public relations
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Legal & Democratic Services
Keeps information on:
- Legal overview and advice to the council
- Conveyancing
- Contracts & tendering
- Elections
- Democratic services
- Registrars
- Land Register & searches
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Neighbourhood & Environmental Services
Keeps information on:
- Waste management
- Street & building cleaning
- Cemeteries & crematoria
- Public open spaces
- Environmental health / safety
- Trading standards
- Schools catering
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.
Education, Learning & Achievement
Keeps information on:
- Advisory services to schools School support services
- Early years services
- Adult education
- Special educational needs
- Youth service
- Well-being of all children
Write to: FOI Contact Centre, Local Link Office, Church Square House, 30-40 High Street, Scunthorpe, DN15 6NL
Email: Customerservice@northlincs.gov.uk.