Thousands of people contact the council every year, in many different ways. Whichever way you choose to contact us you are entitled to a high standard of response.
Our Customer Care Charter sets out the standard of service we will provide. We set targets for all our services and check to make sure that we meet these standards.
The Customer Care Charter is available to download:
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Note: The above document is in Portable Document Format (PDF). You will need a suitable reader to view it. A reader can be downloaded free from the Adobe website (full instructions for downloading the reader are provided on the site).